Need to contact

Plus Fitness

and make sure they reply?

Plus Fitness runs more than 200 24/7 franchise gyms across Australia, with a head office in Alexandria, NSW. Because each club is independently operated, most Plus Fitness customer service enquiries — sign-ups, suspensions, billing changes and cancellations — are handled at the local club rather than through a single national call centre.

Key support channels at a glance:

• In-person at your home club — the recommended path for membership changes and cancellations.
• Online feedback form — the Plus Fitness contact form routes enquiries to your local club.
• Head office email — info@plusfitness.com.au for issues your local club won't resolve.
• Plus Fitness contact number — head office on +61 2 4648 2099.
• Member Portal — self-service for billing updates and cooling-off cancellations.
• Social media — @plusfitnessaustralia on Facebook and Instagram.

Reputation is mixed and highly location-dependent. Plus Fitness sits at 2.0/5 across 248 reviews on ProductReview.com.au, and PissedConsumer rates customer service at 1.3/5 with only 5% of callers reporting a resolution. Some clubs (like Pinjarra) earn warm praise; others draw consistent complaints around billing and cancellations. Your experience often hinges on which club holds your membership.

Cancellation Friction

• The Member Portal cancellation option is reportedly hard to find or disappears after the 7-day cooling-off period.
• Members are pushed to in-person visits and written notice, even after attempting to cancel online.

Continued Direct Debits After Cancellation

• Multiple reviewers report being charged for weeks or months despite cancelling verbally, in writing, and via the website.
• One ProductReview member reported 40 consecutive months of debits on a month-to-month plan after multiple cancellation attempts.

28-Day Notice and Admin Fees

• Members are sometimes surprised by the mandatory 28-day notice period and admin or cancellation fees that apply during that window.
• "No lock-in" marketing is felt to clash with notice periods and exit fees written into the contract.

Suspension Instead of Cancellation

• Staff at some clubs reportedly suspend accounts when members request a cancellation, leading to unexpected resumption of billing.
• Members recovering from injury have been charged after assuming a cancellation had been processed.

Access and Staffed-Hours Gaps

• The 24/7 model means many sites have limited staffed hours, making in-person resolution harder.
• Some locations also draw complaints around equipment wear and cleanliness.

Dismissive Complaint Handling

• Reviewers describe being told to train elsewhere or being charged exit fees rather than having issues resolved.
• The Terms describe the Promoter's complaints decisions as "final and binding," which can feel one-sided despite Australian Consumer Law rights remaining intact.

For the formal escalation pathway, see the Plus Fitness complaints guide.

Plus Fitness directs almost every enquiry to your home club first. Use the channels below in order — most issues are resolved fastest at the club level.

Visit Your Home Club In Person

• Use the Find a Gym tool to locate your club's address, phone number and staffed hours.
• Bring photo ID and your membership details for cancellations or suspensions.
• Ask for written confirmation of any change before you leave.

Online Feedback Form

• Submit the Plus Fitness customer feedback form; responses are routed to your local club.
• Include your full name, club, member number, and a clear, dated description of the issue.

Email Head Office

• Send to info@plusfitness.com.au if your local club is unresponsive.
• Reference your earlier club correspondence, attach screenshots of debits, and request a written reply within a defined timeframe.

Phone Plus Fitness Head Office

• Head office: +61 2 4648 2099 (some directories list 1300 735 640).
• Best for franchise-level escalations once club contact has failed.

Use the Member Portal

• Log in to the Plus Fitness Member Portal for billing updates, suspensions and self-service cancellation within the 7-day cooling-off period.
• Take screenshots of any cancellation submitted through the portal.

Social Media

• DM @plusfitnessaustralia on Facebook or Instagram if a written request has stalled.
• Public posts sometimes prompt faster head-office attention than email alone.

Pro tip: put any cancellation in writing (email or signed form), date it, and keep a copy. That paper trail is what protects you if the 28-day notice is later disputed.

All policies below are summarised from the official Plus Fitness Terms & Conditions. This is a summary only — for the full process, follow the dedicated guides linked.

Cooling-Off Period

• 7 days from the join date to cancel without penalty, until 5:00pm on the seventh day.
• Self-service cancellation runs through the Online Portal during this window.
• Activation and Administration Fees are typically non-refundable.

Cancellations

• Minimum 28 days' written notice, unless state legislation allows shorter.
• Standard fees continue to debit during the notice window.
• Fixed-Term contracts paid by instalments attract a Cancellation Fee for early exit.
• Full process and templates are on the Plus Fitness cancellation page.

Plus Fitness Refund Policy

• After the cooling-off period, members are "not entitled to a refund of any Membership Fees paid" except in defined circumstances.
• Permanent medical incapacity (with documentation) can trigger a refund of the unused prepaid amount, less an Administration Fee for fixed-term paid-in-full contracts.
• Australian Consumer Law guarantees still apply where services aren't rendered with due care and skill — see the Plus Fitness refunds guide for detail.

Fee Changes

• Plus Fitness must give at least 28 days' written notice before raising prices.
• Members can use that notice window to escalate, suspend, or cancel.

Suspensions

• Available subject to club-level rules; confirm in writing to avoid auto-resumption.
• Always state "cancel — do not suspend" if your intention is to end the membership entirely.

Complaints Handling

• Complaints must be submitted in writing within 28 days.
• The Promoter's decisions are described as "final and binding," but members retain full rights under Australian Consumer Law.

There is no traditional "shipping" or "warranty" policy — Plus Fitness sells services, not goods. Consumer guarantees on services (delivered with due care and skill, fit for purpose) still apply.