Still waiting on a

Plus Fitness

refund?

Plus Fitness operates a franchised network of 24/7 gyms across Australia, and refunds are limited to specific scenarios defined in the Plus Fitness Terms and Conditions. Knowing exactly when you qualify is the fastest way to recover your money without friction.

You may be eligible for a refund if:

• You cancel within the 7-day cooling-off period. New members can cancel any time before 5:00pm on the 7th day after the Join Date and receive a refund of fees already paid — minus the Activation Fee and Administration Fee, which are non-refundable.
• Your home club permanently closes or Plus Fitness materially changes the agreement. You can cancel without penalty and receive a pro-rata refund of any prepaid fees.
• You suffer permanent incapacity (with medical evidence) on a Fixed Term Paid-in-Full plan. Plus Fitness refunds the unused prepaid amount, less an Administration Fee.
• You were charged in error after a properly lodged cancellation — for example, direct debits taken outside the 28-day notice window.

You are generally not eligible for a refund if:

• You're past the 7-day cooling-off window on a Flexi (no lock-in) membership — payments stop after 28 days' notice but already-paid fees stay with the club.
• You change your mind, move within reasonable distance of another club, or simply stop attending.
• You cancel a Fixed-Term Instalment plan early — outstanding amounts and a Cancellation Fee still apply.
• You did not provide written cancellation through the official Member Portal (verbal requests are routinely disputed).

Plus Fitness clubs are franchised, so most refund decisions sit with your home club. A clear paper trail is essential. For broader cancellation steps, see how to cancel your Plus Fitness membership.

Step 1 — Confirm your membership type and join date

• Identify whether you're inside the 7-day cooling-off window, on a Flexi plan, or in a Fixed Term contract.
• Locate your join date on your membership agreement or the Member Portal.

Step 2 — Submit through the Member Portal

• Lodge your cancellation/refund request via the Plus Fitness Member Portal so the request is written and time-stamped.
• Save the confirmation screen and any reference number.

Step 3 — Email your home club directly

• Use the Find a Club tool to grab your club's email and manager name.
• Reference your portal request and attach any supporting evidence (medical certificate, bank statement).

Step 4 — Visit your home club in person

• Drop in during staffed hours and ask to sign a cancellation/refund form — many members report this is the fastest route.
• Request written confirmation of your end date, refund amount, and refund method before you leave.

Step 5 — Keep your direct debit active

• Don't cancel the debit at your bank until the 28-day notice period has passed and the refund has landed.
• Cancelling early can trigger arrears and dishonour fees that delay your refund.

Step 6 — Escalate if ignored

• Lodge a complaint with NSW Fair Trading (Plus Fitness HQ is in NSW) or your local state consumer affairs agency.
• For unauthorised direct debits, raise a dispute with AFCA or request a chargeback through your bank.

Key contacts:

• Member Portal & support: plusfitness.com.au
• General contact form: Plus Fitness Contact Us
• Phone: 1300 235 487 (most member matters are handled at club level)

Once approved, refund timelines depend on the reason and the payment method on file.

• Cooling-off refunds (within 7 days): Typically processed within 5–10 business days to the original payment method.
• Permanent incapacity refunds: Usually 10–20 business days after Plus Fitness receives valid medical evidence.
• Club closure pro-rata refunds: Generally 10–14 business days after the closure date.
• Disputed or unauthorised charges: 2–6 weeks, depending on whether the club processes it directly or you raise a chargeback through your bank.

Speeds things up:

• Submitting via the Member Portal so there's a written record.
• Providing supporting evidence (medical certificate, closure notice, bank statement).
• Following up with the club manager in writing.

Slows things down:

• Verbal-only cancellation requests.
• Outstanding direct debit dishonours.
• Disputes between franchised club operators and head office — handling varies club to club.

• Original payment method. The default — refund returns to the credit/debit card or bank account used for membership fees.
• EFT/bank transfer. Used when the original card has expired, or for paid-in-full members where original details cannot be matched.
• Account credit. Generally not offered for cancellations; Plus Fitness refunds go back as cash.

Restrictions to keep in mind:

• Activation Fees and Administration Fees are non-refundable, even within the cooling-off period.
• Personal Training session packs are governed by separate refund rules — check your PT agreement.
• Refunds are processed by your home club, not head office, so franchise variation can occur.

• Direct debits continuing after cancellation. The single biggest complaint — members report being billed for months or even years after they thought they'd cancelled. Always cancel through the Member Portal and keep written confirmation.
• Refunds refused due to "no proof of cancellation." Verbal cancellations at the front desk are routinely disputed. Only cancel in writing.
• Activation and admin fees withheld during cooling-off. Per the T&Cs these are non-refundable, so factor them in before joining.
• Cancellation fees on Fixed-Term contracts. Members report fees of $300–$450 when ending early. Ask for the exact fee schedule before signing.
• Difficulty reaching staff. Many clubs are 24/7 with limited staffed hours, and head office redirects requests back to the local club. Visit during staffed hours listed on each club page.
• Pensioner and hardship requests denied. Reviews note refusals even where members had paid upfront and could no longer use the gym. Provide medical evidence and quote clause 5 of the T&Cs.