Need to contact

Peter Alexander

and make sure they reply?

Peter Alexander is Australia’s iconic sleepwear brand, known for stylish pajamas and a loyal customer base. With over 120 stores in Australia and 16 in New Zealand, they offer in-person help alongside several digital support options. Customers can get assistance via phone, email, or in-store - depending on their needs. Phone support is available Monday to Friday (9am–5pm AEDT), and online shoppers can submit an inquiry at any time using the Contact Us form on the website.

While online reviews of support are mixed, many customers report friendly staff and good in-store service. Whether you’re dealing with order questions, delivery hiccups, or returns, Peter Alexander’s team is accessible and aims to resolve issues efficiently.

Customers commonly report the following pain points:

• Delivery delays or lost parcels: Some orders arrive late or are misdelivered, particularly during peak sales.
  
  
• Refund wait times: Refunds can take longer than expected, especially if multiple follow-ups are needed.
  
  
• Product quality concerns: Some shoppers say items shrink or pill too quickly, which feels misaligned with the premium pricing.
  
  
• Customer service responsiveness: Email replies can be slow or generic, with some users chasing updates.
  
  
• Order or billing errors: Duplicate charges and inflexible order change policies can lead to frustration.
  

Despite these issues, many cases are ultimately resolved, though proactive communication from the customer is often needed.

Here are your options for getting support:

• 📞 Call: 1300 366 683 (Australia) or 0800 90 92 94 (NZ) – available Mon–Fri, 9am–5pm AEDT. Best for urgent help.
  
  
• 💬 Submit an online request: Use the Email Enquiry form and choose a topic like “Orders” or “Returns.” Expect a reply within 1–2 business days.
  
  
• 🏬 Visit a store: Stores offer in-person support including exchanges and returns. Bring your receipt and shop during quieter hours for faster help.
  
  
• 📱 Social media: You can try messaging via Facebook or Instagram, but official support is better for complex issues.
  

Tip: Always have your order number handy when contacting support to speed things up.

Here’s what you need to know about Peter Alexander’s policies:

• Returns & Refunds: 30-day change-of-mind return policy. Items must be unworn, with tags, and accompanied by proof of purchase. Refunds are issued to the original payment method.
  
  
• Buy Now, Pay Later Orders: Refunds for Afterpay/Zip orders must be processed online (not in-store).
  
  
• Cancellations: Orders can’t be changed or cancelled once placed. Double-check your info before confirming.
  
  
• Price Adjustments: No official policy, but you can request a post-purchase refund if an item goes on sale shortly after you buy it (results vary).
  
  
• Faulty Items: Covered under Australian Consumer Law. If an item is defective, you’re entitled to a fix, refund, or replacement.
  

Check the official Refund & Exchange Policy and Delivery Info pages for full details.