Need to contact

OPSM

and make sure they reply?

OPSM offers nationwide customer support across Australia and New Zealand through a mix of digital and in-person channels. With over 400 stores, customers can get help directly in-store for frame adjustments, exchanges, and order follow-ups.

Their Customer Care team is also available via:

• 📞 Phone: 1800 626 300 (AU) or 0800 444 539 (NZ) – Mon to Fri, 9am–5pm AEST
  
  
• 📧 Email/Form: Contact Form or email customercare@opsm.com.au
  
  

Whether it’s about prescriptions, order tracking, lens issues, or store queries, OPSM encourages customers to reach out however suits them best. They also offer generous aftercare policies like their Perfect Fit Promise and a 24-month product warranty, giving customers long-term confidence in their eyewear purchase.

Recurring customer complaints about OPSM include:

1. Order delays: Prescription glasses and contact lens orders can take several weeks, with little communication on progress.
   
   
2. Unresponsive support: Some customers report unanswered emails and phone calls.
   
   
3. In-store inconsistency: While many stores are praised, others receive complaints about staff attitude or service quality.
   
   
4. Order or billing errors: A few reviews mention incorrect prescriptions or incorrectly charged items that required follow-up.
   
   
5. Product faults: Issues like scratched lenses or incorrect frames occasionally occur, with some delays in resolution.
   

Despite these concerns, OPSM does respond to complaints and aims to resolve them through store management or their national support team.

There are several easy ways to get help from OPSM:

• 📞 Phone Support:
  
  
  • AU: 1800 626 300
    
    
  • NZ: 0800 444 539
    
    
  • Available Monday–Friday, 9am–5pm AEST
    
    
• 📧 Online Form or Email:
  
  
  • Use the Contact Us Form
    
    
  • Or email: customercare@opsm.com.au
    
    
• 🏪 In-Store:
  
  
  • Visit your local store for adjustments, returns, or product help. Use the Store Locator
    
    
• 📚 FAQs & Help Centre:
  
  
  • Browse the FAQs for answers about returns, delivery, insurance, and more.
    
    

💡 Tip: Have your order number ready for faster support, and attach photos for warranty claims.

🔁 30-Day Returns: Change your mind? Return most eyewear within 30 days in original condition for a full refund or exchange. Exclusions: engraved lenses, opened contacts/solutions, custom orders.

🚫 Order Cancellations: Orders can’t be cancelled once processed. Call immediately after ordering to attempt changes. Otherwise, return the item post-delivery using the standard return policy.

🛠️ Warranty: OPSM offers a 24-month Manufacturer’s Warranty on frames and lenses, covering material or manufacturing defects. Not covered: wear-and-tear or accidental damage.

🏷️ Price Match: No official guarantee, but OPSM may price match reputable competitors at their discretion. Ask in-store or via Customer Care with proof of the lower price.

🔧 Perfect Fit Promise: Free lifetime adjustments on your glasses – drop into any store for tightening, screw fixes, nose pad swaps, and cleanings.

🚚 Shipping:

• Free standard shipping on all orders across Australia & NZ
  
  
• Delivery time: 3–7 business days for in-stock items, 5–7 days for prescription products
  
  
• Click & Collect: Available for in-store pickup