How to get your money back using the

Domino's Pizza

refund policy

100% Satisfaction Guarantee:
Domino’s Australia offers a bold "100% Satisfaction Guarantee." If you're unhappy with your order (wrong items, poor quality, or cold food), you're eligible for a refund or replacement, no questions asked.

Proof of Purchase Required:
Always retain your receipt or order confirmation. Proof of purchase is essential for validating your refund or replacement claim.

Incorrect or Incomplete Orders:
Orders missing items or delivered incorrectly automatically qualify for refunds or replacements. Domino’s actively wants to rectify any errors promptly.

Late Delivery:
Domino’s provides a separate "20-minute delivery guarantee" in some cases. Late deliveries typically result in a voucher for future orders rather than a direct refund. However, excessively late or cold orders are eligible for a refund.

Third-Party Orders (Uber Eats, Menulog):
Refund requests for third-party orders must go through the delivery app. Domino’s directly processes refunds only for orders placed through Domino’s official channels (website, app, phone, in-store).

Reasonable Use & Good Faith:
Domino’s expects honest claims. Obvious issues like burnt or incorrect pizzas qualify easily. Repeated or unreasonable claims might be questioned.

Step 1: Document the Issue

• Take photos of problems if possible (e.g., burnt pizza).
  
  
• Keep your order receipt or confirmation handy.
  
  

Step 2: Contact Domino’s

• Call Domino’s Customer Care: 1800 805 888 (toll-free), or
  
  
• Fill out the Online Feedback Form.
  
  
• Provide your order number, issue details, store location, and date/time clearly.
  
  

Step 3: Choose Your Resolution (Refund or Replacement)

• Domino’s will offer either a refund or a replacement. Clearly specify your preference.
  
  
• Refunds processed immediately. Replacements typically arrive promptly.
  
  

Step 4: Refund Processing

• Online or card payments refunded to the original payment method.
  
  
• Cash or EFTPOS refunds must be processed directly at the store you paid.
  
  
• Domino’s sends a confirmation email for processed refunds.
  

• Online/Card Payments: Typically 3–5 business days; allow up to 10 business days.
  
  
• Cash Refunds: Immediate at the store where you paid.
  
  
• Afterpay/Zip Pay: Around 5–10 business days, credited back via Afterpay/Zip Pay.
  
  
• Third-party Apps (Uber Eats, Menulog): Refunds processed by the respective app, typically within 1–3 business days.
  

• Original Payment Method (Default): Refunds returned to the original payment method (credit/debit card, PayPal, Afterpay).
  
  
• Cash Payments: Refunded in cash directly at the store.
  
  
• Voucher or Coupon: Sometimes offered as additional goodwill.
  
  
• BasicsCard & Special Payment Methods: Refunds issued back onto the card used.
  

• Delayed Refunds:
  Allow up to 10 business days. Contact Domino’s Customer Care with your refund reference if delayed.
  
  
• Store-Level Resolution Difficulties:
  If a local store resists giving a refund, escalate via Domino’s Customer Care (1800 805 888).
  
  
• Ignored or Dismissed Complaints:
  If initially overlooked, escalate to corporate via phone or the online feedback form to ensure resolution.
  
  
• Third-Party Orders Confusion:
  Refund requests for third-party orders must be done through Menulog/Uber Eats directly.
  
  
• Multiple Item Orders & Partial Refunds:
  Domino’s can refund partially for specific problematic items within an order.
  
  
• Repeated Issues:
  Frequent refund requests from one store indicate deeper quality issues. Report these to Domino’s Customer Care.