Trying to cancel Domino's Pizza? Avoid the runaround.
Can you cancel your Domino's Pizza subscription? Check eligibility and conditions
- Immediate Action Required: You can cancel your Domino’s order only before the store begins preparing it. Once your pizza enters the "Cooking" stage, cancellation becomes unlikely.
- No Cancellation Fees: Domino’s does not charge fees for cancellations made in time, but late cancellations (after food preparation starts) typically cannot be refunded.
- Eligibility Conditions:
- Orders must be cancelled before preparation (ideally within minutes of placing the order).
- Orders already cooking or out for delivery generally cannot be cancelled or refunded.
- Orders must be cancelled before preparation (ideally within minutes of placing the order).
How to cancel a Domino's Pizza subscription, service or order
1. Act Immediately
- The quicker you act, the higher your chance to successfully cancel without charge.
2. Contact the Store Directly
- Locate the store’s phone number on your order confirmation or via the Domino’s Store Finder.
- Call the store immediately to request cancellation.
3. Provide Order Details
- Clearly state your order number, name, and reason for cancellation.
4. Confirm Cancellation & Refund
- Ask explicitly for cancellation confirmation and refund processing details.
- Domino’s may inform you the refund will process by next business day.
Alternative Contact:
- Domino’s Customer Service Number: 131 888 (general inquiries or escalation).
Via Domino’s App (if available):
- Check under “My Orders” for a cancellation option (limited availability in Australia).
- If no option, calling the store is mandatory.
How long does a Domino's Pizza cancellation take?
- Immediate Orders:
- Cancel within 5–10 minutes to ensure success.
- Once “Cooking” starts, cancellations are generally not accepted.
- Cancel within 5–10 minutes to ensure success.
- Scheduled Orders:
- Cancel at least 60 minutes before scheduled preparation time to secure a refund.
- Cancel at least 60 minutes before scheduled preparation time to secure a refund.
- Refund Processing Time:
- Typically, refunds appear within 3–5 business days.
- Maximum timeframe: up to 10 business days after cancellation approval.
- Typically, refunds appear within 3–5 business days.
Important: Domino’s transactions may batch-process overnight. Refunds could appear the next business day.
Domino's Pizza cancellation fees and final charges – what to expect
- No Cancellation Fees:
- Domino’s does not impose any additional fees specifically for cancellations.
- Domino’s does not impose any additional fees specifically for cancellations.
- Late Cancellations:
- Orders cancelled after preparation has started usually incur the full charge (no refund provided).
- Orders cancelled after preparation has started usually incur the full charge (no refund provided).
- Pre-authorisation Holds (Fuel & App Payments):
- Temporary payment holds or pending charges typically clear within 1–3 days if cancellation occurs promptly.
- Temporary payment holds or pending charges typically clear within 1–3 days if cancellation occurs promptly.
Domino's Pizza cases submitted through Ajust
I placed a late-night order with Domino’s and got a call saying they couldn’t deliver-even though their store was still open. They cancelled it, promised a refund in 20 minutes, and days later I was still waiting. I had no other money for food. I’ve ordered from them twice a week for months, but this was the final straw. - Milos
My Domino’s order went through, payment processed, and tracking said delivery was on its way. But nothing arrived. I stayed up until nearly 11pm waiting. The next day I was told the store cancelled it without any notice. No call. No message. Just silence. - Georgie
Domino’s called to say they couldn’t deliver my pizza because they had no drivers-even though their store was still showing as open online. They cancelled the order and I had to reorder in person just to eat. When I complained, they hung up on me. - Loretta
I ordered a deal through the Domino’s app, paid, and waited-only to find out later the store never received it. Turns out my order had been sent to a completely different state. They took my money, but I had no food. - Matthew
Consumer experiences with Domino's Pizza cancellations
Immediate Cancellation Success: Customer quickly phoned the store minutes after placing an order, cancellation and refund processed smoothly without hassle.
Late Cancellation Refused Refund: A customer attempted cancellation after pizzas were already cooked; refund denied due to incurred preparation costs.
Missed Delivery Refund via Escalation: Order marked as delivered but never arrived; after escalating through Domino’s corporate via online feedback form, customer received refund and apology voucher.
Domino's Pizza Cancellation FAQs
Can I cancel my Domino's Pizza order after it's started cooking?
No, Domino’s does not allow cancellations once the order enters the "Cooking" stage. To avoid charges, act within minutes of placing your order. If your order is already being prepared or out for delivery, you're unlikely to receive a refund, as Domino’s considers the order fulfilled.
How do I cancel a Domino's Pizza order or subscription in Australia?
To cancel, call the store directly within 5-10 minutes of ordering. Use the Domino’s app or your order confirmation to find contact details. Immediate action is key-once preparation starts, cancellation is typically not possible. If successful, Domino’s processes refunds within 3-5 business days.
Are there cancellation fees for Domino’s Pizza orders?
No, Domino’s does not charge fees for timely cancellations. However, once cooking begins, you’ll likely be charged the full amount. There’s no refund once prep starts, so the window for cancelling without cost is short-usually under 10 minutes.
What if I never received my Domino’s Pizza order?
If your order is marked as delivered but wasn’t received, escalate the issue via Domino’s Customer Service or online feedback form. Customers have reported success getting refunds and apology vouchers this way. Keep your order number and contact details ready for a faster resolution.
Tried to cancel but Domino's Pizza made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.