How to cancel your

Domino's Pizza

 subscription or service easily

• Immediate Action Required: You can cancel your Domino’s order only before the store begins preparing it. Once your pizza enters the "Cooking" stage, cancellation becomes unlikely.
  
  
• No Cancellation Fees: Domino’s does not charge fees for cancellations made in time, but late cancellations (after food preparation starts) typically cannot be refunded.
  
  
• Eligibility Conditions:
  
  
  • Orders must be cancelled before preparation (ideally within minutes of placing the order).
    
    
  • Orders already cooking or out for delivery generally cannot be cancelled or refunded.
    

1. Act Immediately

• The quicker you act, the higher your chance to successfully cancel without charge.
  

2. Contact the Store Directly

• Locate the store’s phone number on your order confirmation or via the Domino’s Store Finder.
  
  
• Call the store immediately to request cancellation.
  
  

3. Provide Order Details

• Clearly state your order number, name, and reason for cancellation.
  
  

4. Confirm Cancellation & Refund

• Ask explicitly for cancellation confirmation and refund processing details.
  
  
• Domino’s may inform you the refund will process by next business day.
  
  

Alternative Contact:

• Domino’s Customer Service Number: 131 888 (general inquiries or escalation).
  
  

Via Domino’s App (if available):

• Check under “My Orders” for a cancellation option (limited availability in Australia).
  
  
• If no option, calling the store is mandatory.
  

• Immediate Orders:
  
  
  • Cancel within 5–10 minutes to ensure success.
    
    
  • Once “Cooking” starts, cancellations are generally not accepted.
    
    
• Scheduled Orders:
  
  
  • Cancel at least 60 minutes before scheduled preparation time to secure a refund.
    
    
• Refund Processing Time:
  
  
  • Typically, refunds appear within 3–5 business days.
    
    
  • Maximum timeframe: up to 10 business days after cancellation approval.
    
    

Important: Domino’s transactions may batch-process overnight. Refunds could appear the next business day.

• No Cancellation Fees:
  
  
  • Domino’s does not impose any additional fees specifically for cancellations.
    
    
• Late Cancellations:
  
  
  • Orders cancelled after preparation has started usually incur the full charge (no refund provided).
    
    
• Pre-authorisation Holds (Fuel & App Payments):
  
  
  • Temporary payment holds or pending charges typically clear within 1–3 days if cancellation occurs promptly.