

How to complain to Domino's Pizza and get real results
We’ll help you file a complaint with Domino's Pizza and push for a real response.
How to file a complaint and get quick results from Domino's Pizza
How to submit a complaint with Domino's Pizza
To quickly resolve your complaint with Domino’s Australia, follow these easy methods:
- Contact the Store Directly:
Immediately contact the Domino’s store that fulfilled your order. Domino’s has a “100% Satisfaction Guarantee,” empowering store staff to promptly correct or refund orders on the spot. - Online Feedback Form:
Complete the Domino’s Feedback Form on their official website. Clearly describe the issue, select “Complaint/Feedback,” and expect a response within two business days. - Domino’s Customer Care Line:
Call Domino’s national customer care hotline at 131 888. Ideal for direct conversation with corporate support, especially if the store didn’t resolve your complaint initially. - Domino’s Mobile App or Chatbot (Dot):
Report order problems directly through the Domino’s app or use the website’s virtual assistant (“Dot”) for quick complaint escalation and follow-up. - Social Media:
Reach Domino’s via Facebook or Twitter (@Dominos_AU). The social media team typically responds promptly, guiding you towards a resolution. - In-Store Escalation (for serious issues):
For significant or sensitive complaints, ask directly to speak with the franchise owner or store manager to escalate quickly.
Domino’s actively encourages customers to speak up, assuring swift corrections or refunds under their Satisfaction Guarantee.
Domino’s employs a structured, customer-focused complaint resolution process:
- Store-Level Immediate Resolution:
Most issues, like incorrect orders, are quickly resolved at store level with immediate remakes or refunds to ensure customer satisfaction on the spot. - Corporate Customer Care Follow-Up:
Complaints lodged via online form, phone hotline, or app are escalated to Domino’s corporate Customer Care team, who typically respond within two business days, liaising with franchise owners if necessary. - Resolution Actions:
Typical resolutions include immediate remakes, refunds (returned to card or provided as vouchers), formal apologies, and often extra goodwill gestures (such as free sides or future discounts) to regain customer trust. - Closing the Loop:
Domino’s ensures you’re satisfied before marking a complaint as resolved. If unsatisfied with the initial resolution, you can easily reopen the case for further review.
Domino’s continually uses complaint feedback to drive operational improvements, ensuring similar issues are minimized in future interactions.
Common complaints against Domino's Pizza
Domino’s customers frequently encounter these common complaints:
- Incorrect or Missing Items:
Orders with incorrect toppings, missing items (especially sides like garlic bread), or incomplete deliveries. - Delayed Deliveries:
Late arrivals beyond promised times, delivery no-shows, or discrepancies with app delivery tracking. - Food Quality Issues:
Complaints include pizzas arriving cold, uneven topping distribution, undercooked dough, or products not matching advertised standards. - Customer Service & Staff Attitude:
Reports of rude, dismissive, or unhelpful store staff or delivery drivers, causing dissatisfaction and escalations. - Online Ordering & Payment Problems:
Technical glitches with online orders, double charges, coupon code issues, or failed orders still resulting in payment.
Domino’s acknowledges these issues and proactively addresses them through focused retraining and customer assurance campaigns, emphasising their commitment to rectifying customer concerns promptly.
Real Domino's Pizza Complaints Submitted Through Ajust
How other Domino's Pizza complaints got resolved
“Pepperoni Pizza” Topping Shortfall
- Issue: Customer received a Pepperoni Deluxe pizza significantly short of the advertised 100 pieces of pepperoni.
- Resolution: Domino’s quickly issued a refund and provided an additional voucher for a free pizza. Public acknowledgment and proactive outreach were provided to affected customers.
Large Order Severely Delayed
- Issue: Pre-ordered 10-pizza delivery arrived over an hour late.
- Resolution: Domino’s provided the entire order for free plus a credit for another 10 pizzas as compensation.
Foreign Object Found in Pizza
- Issue: Customer discovered a hair baked into the pizza crust.
- Resolution: Domino’s immediately refunded the order, provided a voucher, and conducted store hygiene training to prevent recurrence.
If initial efforts to resolve your complaint fail, escalate your issue using these steps:
- Ask for Franchise Owner or Area Manager:
Escalate directly within the store by requesting the franchise owner’s involvement for serious or unresolved complaints. - Follow Up with Domino’s Corporate Customer Care:
Clearly request escalation to senior management if initial responses from corporate Customer Care are inadequate, citing Domino’s “100% Satisfaction Guarantee.” - Social Media or Public Review Channels:
Utilise Domino’s Facebook or Twitter channels or leave factual reviews on Trustpilot or ProductReview to expedite attention to unresolved issues. - Corporate/Consumer Affairs Contact:
For significant unresolved issues, formally contact Domino’s Australia’s head office or consumer affairs department for higher-level corporate intervention.
Keeping records of all communications and clearly citing Domino’s Satisfaction Guarantee will facilitate effective escalation and resolution.

For unresolved serious issues, consider external escalation:
- Australian Consumer Law (ACL):
Protects your right to acceptable quality goods/services. Issues like misleading advertisements or unsafe food can be escalated under ACL through the ACCC. - ACCC (Australian Competition & Consumer Commission):
Report broader or systemic complaints, like consistent misleading promotions, via the ACCC consumer complaint portal. - State Fair Trading Offices:
Contact your local state agency (e.g., NSW Fair Trading or VIC Consumer Affairs) for mediation if Domino’s has not resolved your individual complaint satisfactorily. - Food Safety Regulators:
Serious food hygiene or contamination issues should be reported to local councils or food authorities like NSW Food Authority for health inspections and enforcement. - Legal Action (Small Claims):
In rare and serious disputes involving injury or property damage, consider legal action via your local small claims tribunal if necessary, though this is typically unnecessary for common food complaints.
Use these external resources when Domino’s internal processes do not sufficiently resolve your complaint, ensuring you’re protected as a consumer.
- Domino’s Online Feedback Form: Primary channel for submitting complaints online.
- Domino’s Customer Care Hotline: Call 131 888 for immediate assistance and escalation.
- Domino’s Contact Us Page: Centralized corporate contacts and feedback submission links.
- Social Media: Facebook Domino’s Australia, Twitter @Dominos_AU: Effective for public escalation and fast responses.
- Regulatory Contacts:
- ACCC Consumer Complaint Portal
- NSW Fair Trading (for mediation and consumer rights issues)
- Food Standards Australia (for serious food safety concerns)
- ACCC Consumer Complaint Portal
Leverage these official resources to efficiently address your complaint with Domino’s and, if needed, escalate externally.
Domino's Pizza Complaints FAQs
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