Trying to cancel

Webjet

? Avoid the runaround.

You can cancel any booking made via Webjet, but your eligibility for a refund or credit depends on the fare rules set by the airline, hotel, or travel provider:

• 🎫 Flights and hotels booked through Webjet follow the supplier’s cancellation policy - Webjet can’t override it.
  
  
• 🛬 Low-cost carriers (like Jetstar, AirAsia) often require you to cancel directly with them.
  
  
• 💸 Non-refundable fares mean no refund, even if you cancel. Flexible fares may offer partial refunds or travel credit.
  
  
• 🏨 Hotels often offer free cancellation until a certain deadline. After that, a one-night charge or full charge may apply.
  
  
• 🔁 Refunds are only issued once Webjet receives the money back from the airline or hotel.
  
  
• ❌ If a supplier doesn’t allow a refund, Webjet cannot issue one, even if you cancel.
  
  

📌 Always check your fare rules and cancellation policy when booking, and review them again in your confirmation email.

To cancel a Webjet booking:

1. Go to the Change or Cancel My Booking portal.
   
   
2. Select your booking type: “Flight”, “Hotel”, or “Package”.
   
   
3. Enter your booking reference, last name, and email to retrieve the reservation.
   
   
4. Submit a cancellation request form and follow the prompts.
   
   
5. Webjet will email you a confirmation once cancellation is processed.
   
   
6. If eligible, any refund or credit will be handled once the supplier confirms.
   
   

📞 Alternatively, contact Webjet Customer Service:

• 📞 Australia: 1800 935 929
  
  
• 💬 Live chat available on the Webjet Support Page
  
  

Note: For low-cost carriers, Webjet will usually direct you to cancel via the airline’s own site.

• ⏳ Cancel on the same day of booking? You may get a near-full refund (minus small fees) if the airline hasn’t yet issued the ticket.
  
  
• 🕐 Cancel before departure/check-in — after that, no-show penalties apply and refunds are unlikely.
  
  
• 💻 Webjet’s system accepts cancellation requests up to departure time, but call support if it’s last-minute.
  
  
• ⏱ Refund timeline:
  
  
  • Airlines/hotels typically process refunds within 2–12 weeks.
    
    
  • Webjet will pass the refund to you once they receive it.
    
    
• 📆 Hotel cancellations depend on the property's policy. You’ll usually see a cut-off date and time.
  
  

Cancel as soon as your plans change to start the refund/credit process early.

• ❌ No Webjet fee for cancelling online via the form or messaging service.
  
  
• 💵 Webjet’s service fee (e.g., $24.95 for flights) is non-refundable.
  
  
• 💳 Payment surcharges (e.g., credit card fees) are usually not refunded.
  
  
• ✈️ Airline cancellation fees vary:
  
  
  • Fully non-refundable: lose 100% of fare.
    
    
  • Flexible ticket: pay a penalty (e.g., $200) and get the rest back or credit.
    
    
• 🏨 Hotels may charge one night or full stay if cancelled late.
  
  

📦 Cancelling a flight + hotel package? Each part has its own cancellation rules. You’ll need to cancel both separately and may face different fees.

💡 Use Webjet’s online form to avoid any extra processing charges.