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Trying to cancel Webjet? Avoid the runaround.
Can you cancel your Webjet subscription? Check eligibility and conditions
You can cancel any booking made via Webjet, but your eligibility for a refund or credit depends on the fare rules set by the airline, hotel, or travel provider:
- 🎫 Flights and hotels booked through Webjet follow the supplier’s cancellation policy - Webjet can’t override it.
- 🛬 Low-cost carriers (like Jetstar, AirAsia) often require you to cancel directly with them.
- 💸 Non-refundable fares mean no refund, even if you cancel. Flexible fares may offer partial refunds or travel credit.
- 🏨 Hotels often offer free cancellation until a certain deadline. After that, a one-night charge or full charge may apply.
- 🔁 Refunds are only issued once Webjet receives the money back from the airline or hotel.
- ❌ If a supplier doesn’t allow a refund, Webjet cannot issue one, even if you cancel.
📌 Always check your fare rules and cancellation policy when booking, and review them again in your confirmation email.
How to cancel a Webjet subscription, service or order
To cancel a Webjet booking:
- Go to the Change or Cancel My Booking portal.
- Select your booking type: “Flight”, “Hotel”, or “Package”.
- Enter your booking reference, last name, and email to retrieve the reservation.
- Submit a cancellation request form and follow the prompts.
- Webjet will email you a confirmation once cancellation is processed.
- If eligible, any refund or credit will be handled once the supplier confirms.
📞 Alternatively, contact Webjet Customer Service:
- 📞 Australia: 1800 935 929
- 💬 Live chat available on the Webjet Support Page
Note: For low-cost carriers, Webjet will usually direct you to cancel via the airline’s own site.
How long does a Webjet cancellation take?
- ⏳ Cancel on the same day of booking? You may get a near-full refund (minus small fees) if the airline hasn’t yet issued the ticket.
- 🕐 Cancel before departure/check-in — after that, no-show penalties apply and refunds are unlikely.
- 💻 Webjet’s system accepts cancellation requests up to departure time, but call support if it’s last-minute.
- ⏱ Refund timeline:
- Airlines/hotels typically process refunds within 2–12 weeks.
- Webjet will pass the refund to you once they receive it.
- Airlines/hotels typically process refunds within 2–12 weeks.
- 📆 Hotel cancellations depend on the property's policy. You’ll usually see a cut-off date and time.
Cancel as soon as your plans change to start the refund/credit process early.
Webjet cancellation fees and final charges – what to expect
- ❌ No Webjet fee for cancelling online via the form or messaging service.
- 💵 Webjet’s service fee (e.g., $24.95 for flights) is non-refundable.
- 💳 Payment surcharges (e.g., credit card fees) are usually not refunded.
- ✈️ Airline cancellation fees vary:
- Fully non-refundable: lose 100% of fare.
- Flexible ticket: pay a penalty (e.g., $200) and get the rest back or credit.
- Fully non-refundable: lose 100% of fare.
- 🏨 Hotels may charge one night or full stay if cancelled late.
📦 Cancelling a flight + hotel package? Each part has its own cancellation rules. You’ll need to cancel both separately and may face different fees.
💡 Use Webjet’s online form to avoid any extra processing charges.
Webjet cases submitted through Ajust
I had my flight cancelled through Webjet and expected the refund to be straightforward. Instead, I was told to wait up to 12 weeks with no clear updates or explanations. It felt like once the cancellation happened, I was left completely in the dark. Chasing a refund for months after a cancelled flight was exhausting and stressful, especially when the money mattered. - Miroslav
I had to cancel my flight after being hospitalised with pneumonia and ending up on life support. My doctors clearly said I couldn’t fly, but Webjet refused a refund or even to transfer the ticket to a family member. I was passed back and forth between Webjet and the airline, with no compassion or resolution, despite the cancellation being unavoidable. - Louisa
I cancelled our family trip after a serious pregnancy complication and medical advice not to fly. I provided hospital documentation, but Webjet took weeks to respond and then claimed it didn’t meet compassionate grounds. Qantas later told me it did qualify for a refund and that Webjet hadn’t even requested it. The cancellation process felt misleading and incredibly frustrating. - George
I made a booking error and tried to cancel and fix it immediately after payment. Webjet told me they couldn’t help, and every time I called back the line either hung up or played endless music. I later realised there was no real support available. Being unable to cancel or correct a mistake left me stuck and completely powerless. - Paul
Consumer experiences with Webjet cancellations
Same-day success: One customer cancelled on the day of booking and only lost a small fee. The rest was refunded within a week.
4-year wait: Another customer waited 4 years for a COVID-era refund. They only got it after chasing airlines and proving Webjet had the money.
Airline credit issue: A traveller only received a short-dated airline voucher after cancellation. Webjet didn’t help extend it.
Webjet Cancellation FAQs
Can you cancel a Webjet booking and still get a refund?
Yes, you can cancel a Webjet booking, but refunds depend entirely on the airline or hotel’s fare rules. Webjet only passes on what the supplier allows. Non-refundable fares usually mean no refund, while flexible fares may offer partial refunds or travel credit after fees. Always check the cancellation policy in your confirmation email before cancelling so you know exactly what outcome to expect.
Do you cancel Webjet bookings through Webjet or the airline directly?
It depends on the type of booking and airline. Most full-service airline and hotel bookings can be cancelled through Webjet’s Change or Cancel My Booking portal. Low-cost carriers like Jetstar or AirAsia often require you to cancel directly with the airline. If Webjet redirects you, it means the airline controls the cancellation and refund process, not Webjet.
How long does a Webjet refund take after cancellation?
Webjet refunds only start once the airline or hotel sends the money back. Airlines and hotels typically take between 2 and 12 weeks to process refunds, and Webjet passes the funds on after receiving them. Delays are common, especially for flights. Cancelling early gives you the best chance of avoiding no-show penalties and speeding up the process.
What fees do you lose when cancelling a Webjet booking?
Webjet’s service fee and payment surcharges are usually non-refundable, even if you cancel. Any additional loss depends on the airline or hotel’s cancellation fees. Fully non-refundable fares mean you lose the full fare, while flexible tickets may deduct a cancellation penalty. For packages, flights and hotels are cancelled separately and can have different fees.
Tried to cancel but Webjet made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.