Trying to cancel

Specsavers

? Avoid the runaround.

• Online Orders – Cancellations aren’t self-service. You must contact Specsavers Customer Service (1800 074 171) immediately after purchase. If your order has already gone into production or been dispatched, cancellation is no longer possible — you’ll need to use the returns process instead. Contact lens orders are generally non-cancellable once placed.
  
  
• In-Store Purchases – Purchases can’t be cancelled once paid, but you’re covered by Specsavers’ 3-month satisfaction guarantee, which allows exchanges or refunds if you’re unhappy with your glasses.
  
  
• Contact Lens Subscriptions (easypay) – Flexible, no-contract. Cancel, skip, or change anytime with no penalties. If an order is already in process, you may still receive that shipment.
  
  
• Custom Products – Custom-made prescription glasses or special lenses may not be cancellable once production starts. In those cases, you’ll need to rely on the returns policy instead.
  

Online Orders (Glasses or Sunglasses)

1. Have your order number ready (from your email or account).
   
   
2. Call 1800 074 171 or use the online contact form.
   
   
3. Request cancellation immediately — timing is critical.
   
   
4. If not yet in production, your order will be cancelled and refunded in full.
   
   
5. If already shipped, wait for delivery, then use Specsavers’ 3-month return policy.
   
   

Contact Lens Orders

• Once processed, contact lens orders generally cannot be cancelled.
  
  
• Still, call Customer Service immediately to check. If cancellation isn’t possible, unopened lenses can usually be returned within 3 months.
  
  

Contact Lens Subscription (easypay)

1. Log in to your account at specsavers.com.au.
   
   
2. Navigate to Easypay Subscription in My Account.
   
   
3. Select “Edit or Cancel Subscription.”
   
   
4. Confirm cancellation and check that no future deliveries are scheduled.
   
   
5. Alternatively, call Customer Service to cancel.
   
   

Appointments & Services

• Eye tests and in-store services can usually be cancelled or rescheduled via your booking confirmation or by calling the store directly.
  

• Immediate window – Aim to cancel within hours of ordering. Specsavers processes quickly, and after dispatch, cancellation isn’t possible.
  
  
• Before Dispatch vs After Dispatch – Cancellations only apply before dispatch. After that, rely on the 3-month return policy.
  
  
• Subscriptions – Cancel anytime. To avoid being billed for the next shipment, cancel at least a few days before your next scheduled order date.
  
  
• Satisfaction Guarantee – Glasses can be returned or exchanged for any reason within 3 months of collection.
  
  
• Refund Timeline – Refunds are processed once cancellation or return is confirmed; allow 3–5 business days for funds to appear.
  

• No cancellation fees – Orders cancelled before dispatch are refunded in full.
  
  
• No subscription penalties – Easypay subscriptions are 100% flexible.
  
  
• Returns – No fees for returns within the 3-month guarantee; Specsavers usually covers return postage for faulty/incorrect items.
  
  
• Custom products – Specially made orders may not be refundable if cancelled mid-production.
  
  
• Appointments – No cancellation or no-show fees for eye tests, though courtesy rescheduling is encouraged.