Trying to cancel Specsavers? Avoid the runaround.
Can you cancel your Specsavers subscription? Check eligibility and conditions
- Online Orders – Cancellations aren’t self-service. You must contact Specsavers Customer Service (1800 074 171) immediately after purchase. If your order has already gone into production or been dispatched, cancellation is no longer possible — you’ll need to use the returns process instead. Contact lens orders are generally non-cancellable once placed.
- In-Store Purchases – Purchases can’t be cancelled once paid, but you’re covered by Specsavers’ 3-month satisfaction guarantee, which allows exchanges or refunds if you’re unhappy with your glasses.
- Contact Lens Subscriptions (easypay) – Flexible, no-contract. Cancel, skip, or change anytime with no penalties. If an order is already in process, you may still receive that shipment.
- Custom Products – Custom-made prescription glasses or special lenses may not be cancellable once production starts. In those cases, you’ll need to rely on the returns policy instead.
How to cancel a Specsavers subscription, service or order
Online Orders (Glasses or Sunglasses)
- Have your order number ready (from your email or account).
- Call 1800 074 171 or use the online contact form.
- Request cancellation immediately — timing is critical.
- If not yet in production, your order will be cancelled and refunded in full.
- If already shipped, wait for delivery, then use Specsavers’ 3-month return policy.
Contact Lens Orders
- Once processed, contact lens orders generally cannot be cancelled.
- Still, call Customer Service immediately to check. If cancellation isn’t possible, unopened lenses can usually be returned within 3 months.
Contact Lens Subscription (easypay)
- Log in to your account at specsavers.com.au.
- Navigate to Easypay Subscription in My Account.
- Select “Edit or Cancel Subscription.”
- Confirm cancellation and check that no future deliveries are scheduled.
- Alternatively, call Customer Service to cancel.
Appointments & Services
- Eye tests and in-store services can usually be cancelled or rescheduled via your booking confirmation or by calling the store directly.
How long does a Specsavers cancellation take?
- Immediate window – Aim to cancel within hours of ordering. Specsavers processes quickly, and after dispatch, cancellation isn’t possible.
- Before Dispatch vs After Dispatch – Cancellations only apply before dispatch. After that, rely on the 3-month return policy.
- Subscriptions – Cancel anytime. To avoid being billed for the next shipment, cancel at least a few days before your next scheduled order date.
- Satisfaction Guarantee – Glasses can be returned or exchanged for any reason within 3 months of collection.
- Refund Timeline – Refunds are processed once cancellation or return is confirmed; allow 3–5 business days for funds to appear.
Specsavers cancellation fees and final charges – what to expect
- No cancellation fees – Orders cancelled before dispatch are refunded in full.
- No subscription penalties – Easypay subscriptions are 100% flexible.
- Returns – No fees for returns within the 3-month guarantee; Specsavers usually covers return postage for faulty/incorrect items.
- Custom products – Specially made orders may not be refundable if cancelled mid-production.
- Appointments – No cancellation or no-show fees for eye tests, though courtesy rescheduling is encouraged.
Specsavers cases submitted through Ajust
I reached a point where I seriously considered cancelling my relationship with Specsavers altogether. After months of rude, abrupt behaviour from the same optometrist and being spoken down to about costs, I no longer felt valued as a customer. What started as routine appointments turned into something stressful and upsetting, and I began looking elsewhere because I didn’t trust the care or respect anymore. - Mike
I tried repeatedly to order my contact lenses through my local Specsavers, but no one ever called me back. When I finally ordered online and paid, my order was cancelled the next day due to a so-called prescription issue that wasn’t true. The cancellation caused unnecessary stress and tied up money I rely on, leaving me feeling ignored and powerless. - Donald
After more than twenty years as a loyal customer, I felt forced to walk away. I was told I couldn’t get help with new glasses despite struggling to focus and having a cataract. Specsavers wouldn’t re-test my eyes or support me, so I cancelled any plans to continue with them and went to another provider out of desperation. - Wilhelmina
Consumer experiences with Specsavers cancellations
Smooth Resolutions – Customers praise Specsavers’ after-sales service, with quick refunds and even emergency replacements for lost lenses.
No Cancel Button Frustration – Some customers dislike the lack of a self-service cancel option online. Calling was faster and more effective than email.
Missed Guarantee Window – Customers who waited longer than 3 months to return glasses found refunds denied, underlining the importance of acting promptly.
Specsavers Cancellation FAQs
Can you cancel a Specsavers subscription or order after you’ve paid?
Yes, but it depends on what you’ve bought and how quickly you act. Contact lens subscriptions are flexible and can be cancelled anytime, while orders for glasses usually can’t be cancelled once production or dispatch begins. Online orders must be cancelled by contacting Specsavers immediately, as there’s no self-service option. In-store purchases can’t be cancelled after payment, but the 3-month satisfaction guarantee still protects you if you’re unhappy.
How do you cancel a Specsavers contact lens subscription (Easypay)?
You can cancel a Specsavers Easypay contact lens subscription anytime with no penalties. Log in to your Specsavers account, go to Easypay under My Account, and choose edit or cancel subscription. You can also cancel by calling customer service. If an order is already being processed, that shipment may still arrive, so it’s best to cancel a few days before your next scheduled delivery to avoid being billed.
What happens if you miss the cancellation window for a Specsavers order?
If your Specsavers order has already been dispatched or gone into production, cancellation is no longer possible. Instead, you’ll need to wait for delivery and use the 3-month satisfaction guarantee. This allows you to return or exchange glasses for any reason within three months of collection. Acting quickly matters, as returns outside this window are usually refused, even if the product hasn’t been heavily used.
Are there any cancellation fees or penalties with Specsavers?
No, Specsavers does not charge cancellation or subscription fees in most cases. Orders cancelled before dispatch are refunded in full, and Easypay subscriptions are completely penalty-free. Returns within the 3-month guarantee also don’t attract fees. The main exception is custom-made prescription products, which may not be refundable once production has started. Always check timing carefully to avoid relying solely on returns.
Tried to cancel but Specsavers made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.