Trying to cancel Kogan? Avoid the runaround.
Can you cancel your Kogan subscription? Check eligibility and conditions
- Order Cancellations: Kogan allows cancellations only within a very short window (usually less than an hour) after purchase. If the order is already processing, cancellation is no longer possible, and you must wait for delivery to initiate a return.
- Change of Mind Returns: If you miss the cancellation window, eligible products can be returned within 14 days of delivery for store credit or a refund (exclusions apply).
- Kogan First Membership: Once paid, Kogan First subscriptions are non-refundable, except during the 14-day free trial period.
- Kogan Mobile & Internet: Prepaid services do not require cancellation, simply stop recharging. Contact Kogan Mobile Support for assistance with deactivating services.
How to cancel a Kogan subscription, service or order
Cancelling a Kogan Order:
- Log into Your Kogan Account – Go to Order History and check if the Cancel Order button is available.
- Click Cancel Order – If the option is available, confirm cancellation.
- Contact Kogan Support if Needed – If no cancel button appears, submit a request via the Kogan Help Centre.
- Receive Refund Confirmation – If canceled successfully, Kogan will refund the payment to your original method within 3-5 business days.
Cancelling Kogan First Membership:
- Go to Account Settings – Navigate to Kogan First under your account.
- Select “Cancel Renewal” – Confirm that you do not want auto-renewal.
- Trial Members: If canceling within 14 days, no charge will be applied.
- Paid Members: Your membership remains active until the period ends, but no refund is given for unused months.
Cancelling Other Kogan Services:
- Kogan Mobile: Stop auto-recharge in the Kogan Mobile app or call 1300 056 426 for assistance.
- Kogan Internet & Insurance: Contact the respective service provider directly for cancellation options.
How long does a Kogan cancellation take?
- Order Cancellations: Usually within an hour of purchase; after that, orders are locked for processing.
- Pre-Orders: Can sometimes be canceled before dispatch; contact Kogan support as early as possible.
- Change of Mind Returns: Must be requested within 14 days of receiving the item.
- Kogan First Cancellation: Can be done anytime to prevent renewal; free trials must be canceled before the 14th day to avoid charges.
Kogan cancellation fees and final charges – what to expect
- Order Cancellations: No cancellation fees if done within the short window before processing.
- Change-of-Mind Returns:
- Customer pays return shipping (Kogan does not cover return postage for non-faulty items).
- Original shipping fees are non-refundable unless the item is faulty.
- Restocking Fees: Kogan may deduct a fee for returned items not in original condition.
- Kogan First Membership: No cancellation fees, but no refunds after renewal.
Kogan cases submitted through Ajust
I cancelled my Kogan order the same day I placed it, but they shipped it anyway. Now I’m stuck with something I tried to stop and can’t even reach anyone for help. It shouldn’t be this hard to cancel an order. – Maurice
I cancelled my Kogan First membership, but they still charged me. I’m a pensioner, and being billed repeatedly without permission has really shaken my trust. – Raymond
I asked Kogan to cancel my mattress order within hours because it wouldn’t fit in our room. I got an email saying the cancellation was successful, but I still haven’t seen the money come back. – Debra
I cancelled my TV order because of a long delivery delay. Weeks later, Kogan refunded a different item and stopped replying to me. I’ve sent so many emails with no resolution. – Nancy
Consumer experiences with Kogan cancellations
Missed Cancellation Window: A shopper attempted to cancel an order 1 hour after purchase, but the option was gone. They had to wait for delivery and request a return instead.
Kogan First Refund Request: A user forgot to cancel a free trial, got charged $99, and successfully negotiated a refund as a one-time goodwill gesture.
Restocking Fee Applied: A customer returned an item but did not include original accessories, leading to a partial refund deduction.
Kogan Cancellation FAQs
Can I cancel a Kogan order after it's placed?
You can only cancel a Kogan order within a very short window-usually under an hour. Once an order moves to processing, cancellation isn’t possible and you’ll need to wait for delivery to request a return. If the cancel button isn't showing, contact Kogan Support immediately. Acting fast is key to avoiding unwanted charges or delays.
How do I cancel my Kogan First membership?
You can cancel Kogan First auto-renewal anytime in your account settings, but refunds are only given during the 14-day free trial. If you’ve paid, the membership remains active until the period ends, with no refunds for unused time. Cancel early to avoid surprise renewals or unwanted charges.
What are the rules for Kogan change-of-mind returns?
You can return eligible Kogan items within 14 days of delivery, but return shipping is at your cost. Original shipping fees aren’t refunded unless the item is faulty, and a restocking fee may apply. Always check the product’s return eligibility before you buy to avoid extra costs later.
How do I cancel Kogan Mobile or Internet services?
Kogan Mobile doesn’t need formal cancellation-just stop recharging. To fully deactivate or cancel Kogan Internet or Insurance, you’ll need to contact the specific service provider. For prepaid plans, disabling auto-recharge is usually enough to avoid future charges.
Tried to cancel but Kogan made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.