Still waiting on a Kogan refund?
Can you get a refund from Kogan? Check eligibility first
Kogan offers refunds based on specific conditions, primarily guided by Australian Consumer Law. If your product is faulty, not as described, or arrives damaged, you are entitled to a full refund, repair, or replacement. However, for change-of-mind returns, Kogan only accepts returns on selected Kogan Exclusive products within 14 days, provided the item remains unopened and in sellable condition. Exclusions include personal hygiene products, perishables, and third-party marketplace items.
How to get a refund from Kogan
- Log in to Your Kogan Account – Navigate to "Order History" and select the product you wish to return.
- Submit a Return Request – Choose the reason for the return (faulty, change of mind, incorrect item, etc.).
- Wait for Return Authorisation (RMA) – Kogan will review your request and provide a return shipping label for faulty items.
- Follow Kogan’s Return Instructions – Package the item securely in its original packaging and attach the return label.
- Ship the Item or Await Pickup – Drop the package at an approved return location or schedule a courier for large items.
- Refund Processing – Once Kogan receives and inspects your item, your refund will be issued.
Kogan’s refund timeframe - how long it takes
- Processing Time: Refunds take up to 10 business days after Kogan receives your returned item.
- Payment Reversal:
- Credit/Debit Card: 3-5 business days after Kogan processes the refund.
- PayPal: 1-2 business days.
- Afterpay/Zip: Adjustments made through the installment provider.
- Store Credit Refunds: Issued immediately once the return is finalised.
Kogan’s refund methods - how you'll get your money back
- Original Payment Method: Refund sent back to the original card, PayPal, or BNPL provider.
- Kogan Store Credit: Used for change-of-mind returns, issued as a digital voucher.
- Replacement or Exchange: Available for defective items, subject to stock availability.
- Partial Refunds: If an item is returned missing accessories, Kogan may deduct a restocking fee.
Common refund issues with Kogan
- Store Credit vs. Cash Refunds: Customers often receive store credit instead of money back.
- Delayed Customer Support Responses: Kogan Support can take time, particularly during peak periods.
- Return Shipping Costs: Change-of-mind returns require customers to pay return postage.
- Missing Packaging Issues: Kogan may refuse returns if items are missing original packaging.
Real Kogan cases submitted through Ajust
My refund request felt like it was stuck in limbo. I cancelled my Pilates Reformer order because it never actually left Kogan's warehouse, yet they still launched an "investigation" to delay the process. It was frustrating to fight for a refund when the product clearly hadn't shipped. - Dannielle
I signed up for a Kogan First subscription without realising it, and when the service didn’t deliver what was promised-like faster shipping-I asked for a refund. It’s disappointing to be charged for a membership that added no real value. - Leona
Seven out of twelve wine bottles arrived with scrumbled corks, making them undrinkable. I reached out to Kogan for a refund on the affected bottles, but it was frustrating to even have to argue that this wasn’t acceptable quality. - Wendy
I discovered an unauthorised $129 charge for a subscription I never signed up for. Trying to get a refund was a maze-no clear answers, just circles with customer service. It felt like I had to fight for every dollar. - Cheryl
Real Kogan refund cases – what worked for other customers
Fast Refund: A customer received a refund within 5 days for a faulty Kogan-branded air conditioner after submitting detailed defect photos.
Delayed Refund Escalation: A customer had to contact Consumer Affairs after waiting 4 weeks for a faulty laptop refund.
Shipping Cost Disputes: Some customers successfully claimed return postage reimbursement by citing Australian Consumer Law.
How Kogan Refund Policy Compares to Competitors
Official Kogan Refund Resources & Links
Kogan Refund FAQs
Can I get a refund from Kogan for any reason?
You can only get a refund from Kogan if the product is faulty, damaged, or not as described. For change-of-mind returns, refunds apply only to eligible Kogan Exclusive items returned unopened within 14 days. Items like personal care products or third-party marketplace purchases are excluded. Always check your item’s eligibility under Australian Consumer Law before requesting a return.
How do I start a refund with Kogan step by step?
Start by logging into your Kogan account and accessing "Order History" to select your item. Submit a return request, wait for Kogan’s authorisation, then follow the shipping instructions provided. For faulty items, Kogan supplies a return label; for change-of-mind returns, you’ll cover shipping. Once the item is received and inspected, refunds are processed within 10 business days.
How long does a Kogan refund actually take?
Kogan refunds typically take up to 10 business days after they receive your return. Card refunds take 3-5 days, PayPal refunds just 1-2 days, and store credits are issued immediately. If you're using Afterpay or Zip, adjustments are made through your provider. Delays can happen, especially during peak times, so track your return and follow up if needed.
Why do some Kogan refunds only come as store credit?
Kogan often issues store credit for change-of-mind returns instead of cash. This policy applies to unopened Kogan Exclusive items returned within 14 days. If your item is faulty or not as described, you're entitled to a full cash refund under Australian Consumer Law. To avoid issues, make sure your return meets the required conditions and keep all original packaging.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Kogan
refund request that gets seen.