Trying to cancel ASOS? Avoid the runaround.
Can you cancel your ASOS subscription? Check eligibility and conditions
ASOS has a strict but clear cancellation policy. Here’s what Australian customers need to know:
- Express Delivery orders: You must cancel within 15 minutes after purchase.
- Standard Delivery orders: You have up to 60 minutes to cancel.
- Orders are processed quickly; after the short window, cancellations aren't possible - only returns.
- Partial cancellations (single items) are not allowed. It’s all or nothing. Cancel entirely and reorder if needed.
- ASOS Premier subscriptions: You can cancel and get a full refund within 14 days if unused.
Quick tip: Always double-check your order immediately upon placement to ensure accuracy due to ASOS’s tight cancellation timeframe.
How to cancel a ASOS subscription, service or order
Cancel an ASOS Order (Within 15-60 Minute Window):
- Log into your ASOS account (website/app).
- Click on "My Orders."
- Locate the order and click "Cancel/View."
- Confirm your cancellation by clicking the confirmation prompt.
- Receive a cancellation confirmation email and check order status updated to “Cancelled.”
If the cancel button isn’t visible, you've missed the deadline. Wait for delivery and initiate a return instead.
Cancel an ASOS Premier Subscription (Within 14 Days, Unused):
- Contact ASOS Customer Care via ASOS Live Chat or email.
- Provide subscription details and request cancellation.
- ASOS will verify your Premier usage eligibility.
- Receive confirmation and refund processed promptly.
To stop Premier auto-renewal (if applicable), manage this directly in your ASOS account: My Account > Premier Subscription > Cancel Plan.
Quick tip: Set a reminder immediately after subscribing or placing an order to ensure you don’t miss your cancellation opportunity.
How long does a ASOS cancellation take?
ASOS cancellations are extremely time-sensitive:
- Express (Next-Day) orders: Cancel within 15 minutes.
- Standard orders: Cancel within 60 minutes.
- Gift Vouchers: Cancel within 30 minutes of purchase.
- ASOS Premier subscription: Cancel for refund within 14 days if unused.
Once these deadlines pass, your only alternative is returning unwanted items post-delivery.
Quick tip: Always act fast. Set immediate reminders post-ordering due to ASOS's quick warehouse processing.
ASOS cancellation fees and final charges – what to expect
ASOS does not charge any cancellation fees if you cancel within the allowed timeframe:
- Order cancellation: $0 fee if within deadline.
- ASOS Premier subscription: Full refund if cancelled within 14 days unused, otherwise no refund but no extra fee.
However, if you miss the cancellation deadline:
- Returns (Australia): ASOS charges a flat return postage fee (~AUD $9). This amount is deducted from your refund.
- No restocking fee: You only pay the return shipping fee.
Quick tip: Cancel promptly to avoid unnecessary return shipping fees.
ASOS cases submitted through Ajust
I tried to return an expensive dress but the ASOS portal kept giving me errors. By the time I finally got through, customer support said I’d missed the deadline and refused to help. It’s unfair to be penalised for a system failure I couldn’t control. - Stephanie
I contacted ASOS to confirm I could return a dress after buying another size, and they reassured me I’d have until the 5th of November. But when I tried to return it, they said it was too late-even though they could see the chat where I was told otherwise. - Sandy
I didn’t realise there was only a 14-day window to return sale items from ASOS. When I finally tried, I was told I was too late and there was nothing they could do. I’m stuck with $200 worth of clothes I can’t use. - Kelly
Consumer experiences with ASOS cancellations
Fast and Smooth Cancellation: Customers who acted quickly within the 15–60 minute window praised ASOS for immediate cancellations and swift refunds.
Missed Cancellation Windows: Many customers lament missing tight cancellation windows but found the return process straightforward.
Return Fees Frustration: Australian shoppers noted surprise and dissatisfaction regarding ASOS’s recently introduced ~$9 return fee, impacting those who missed the cancellation window.
ASOS Cancellation FAQs
Can I cancel my ASOS order after placing it?
You can only cancel an ASOS order within 15 to 60 minutes of purchase, depending on delivery type. Express orders must be cancelled within 15 minutes, while standard delivery gives you up to 60 minutes. After that, cancellations aren’t allowed—you’ll need to wait for delivery and request a return instead. Always check your confirmation email immediately and set a reminder to avoid missing the short cancellation window.
How do I cancel an ASOS Premier subscription and get a refund?
You can cancel an ASOS Premier subscription within 14 days for a full refund-only if it hasn’t been used. To cancel, contact ASOS Customer Care via chat or email and request a cancellation with your subscription details. If eligible, you’ll receive a confirmation and refund. To stop auto-renewal, go to My Account > Premier Subscription > Cancel Plan. Act early to avoid missing your refund window.
Are there any fees for cancelling an ASOS order or subscription?
ASOS doesn’t charge cancellation fees if you cancel within the allowed timeframe. Order cancellations are free if made on time. For Premier subscriptions, you’ll get a full refund if cancelled within 14 days unused. Missed the deadline? You’ll need to return items, and for Australian customers, that means a return shipping fee of around AUD $9.
What if I miss the ASOS cancellation window-can I still get a refund?
If you miss the cancellation window, your only option is to wait for delivery and start a return. ASOS processes orders quickly, so if the “Cancel” button is gone, it’s too late to stop it. Once the item arrives, you can return it-but Australian customers will be charged a return shipping fee. To avoid extra costs, act fast and consider reordering only after cancelling the full order.
Tried to cancel but ASOS made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.