Trying to cancel

ASOS

? Avoid the runaround.

ASOS has a strict but clear cancellation policy. Here’s what Australian customers need to know:

• Express Delivery orders: You must cancel within 15 minutes after purchase.
  
  
• Standard Delivery orders: You have up to 60 minutes to cancel.
  
  
• Orders are processed quickly; after the short window, cancellations aren't possible - only returns.
  
  
• Partial cancellations (single items) are not allowed. It’s all or nothing. Cancel entirely and reorder if needed.
  
  
• ASOS Premier subscriptions: You can cancel and get a full refund within 14 days if unused.
  
  

Quick tip: Always double-check your order immediately upon placement to ensure accuracy due to ASOS’s tight cancellation timeframe.

Cancel an ASOS Order (Within 15-60 Minute Window):

1. Log into your ASOS account (website/app).
   
   
2. Click on "My Orders."
3. Locate the order and click "Cancel/View."
4. Confirm your cancellation by clicking the confirmation prompt.
   
   
5. Receive a cancellation confirmation email and check order status updated to “Cancelled.”
   

If the cancel button isn’t visible, you've missed the deadline. Wait for delivery and initiate a return instead.

Cancel an ASOS Premier Subscription (Within 14 Days, Unused):

1. Contact ASOS Customer Care via ASOS Live Chat or email.
   
   
2. Provide subscription details and request cancellation.
   
   
3. ASOS will verify your Premier usage eligibility.
   
   
4. Receive confirmation and refund processed promptly.
   

To stop Premier auto-renewal (if applicable), manage this directly in your ASOS account: My Account > Premier Subscription > Cancel Plan.

Quick tip: Set a reminder immediately after subscribing or placing an order to ensure you don’t miss your cancellation opportunity.

 ASOS cancellations are extremely time-sensitive:

• Express (Next-Day) orders: Cancel within 15 minutes.
  
  
• Standard orders: Cancel within 60 minutes.
  
  
• Gift Vouchers: Cancel within 30 minutes of purchase.
  
  
• ASOS Premier subscription: Cancel for refund within 14 days if unused.
  
  

Once these deadlines pass, your only alternative is returning unwanted items post-delivery.

Quick tip: Always act fast. Set immediate reminders post-ordering due to ASOS's quick warehouse processing.

 ASOS does not charge any cancellation fees if you cancel within the allowed timeframe:

• Order cancellation: $0 fee if within deadline.
  
  
• ASOS Premier subscription: Full refund if cancelled within 14 days unused, otherwise no refund but no extra fee.
  
  

However, if you miss the cancellation deadline:

• Returns (Australia): ASOS charges a flat return postage fee (~AUD $9). This amount is deducted from your refund.
  
  
• No restocking fee: You only pay the return shipping fee.
  
  

Quick tip: Cancel promptly to avoid unnecessary return shipping fees.