How do I make a complaint to Zara?

Ajust is the easiest way to resolve complaints with Zara. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Zara. Ajust is fast and free for consumers.

Had a problem with
Zara
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

Send my complaint

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Last updated:

July 23, 2025

Clothing and Apparel

Zara
Complaints

The best way to resolve complaints with

Zara

Zara, a popular fashion retailer, offers a wide range of clothing and accessories for men, women, and children. With numerous stores worldwide, customers can find trendy and affordable options for their wardrobe. Whilst some individuals have expressed concerns about the quality of certain items or the availability of specific sizes, Zara continues to attract a large customer base with its diverse selection and competitive prices.

Quick Solutions

How to complain to

Zara

Tried support already? We’ll take it further.

Zara

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Zara

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Retail

Refund not processed

Unresolved

Sent

18/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Julie

Refund not processed

Julie

•

July 18, 2024

Financial loss, inconvenience

Outcome Sought

Apology

Compensation

Other

Customer Service issue

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jeremy

Customer Service issue

Jeremy

•

Outcome Sought

Apology

Compensation

Other

Customer Service

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Vanesha

Customer Service

Vanesha

•

Outcome Sought

Apology

Compensation

Other

Late Delivery

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Giusy

Late Delivery

Giusy

•

Outcome Sought

Apology

Compensation

Other

Late Delivery

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Rohan

Late Delivery

Rohan

•

Outcome Sought

Apology

Compensation

Other

Poor Quality

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sibel

Poor Quality

Sibel

•

Outcome Sought

Apology

Compensation

Other

Broken after one use

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Peter

Broken after one use

Peter

•

Unable to get refund

Outcome Sought

Apology

Compensation

Other

Terrible service from managers

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Priti

Terrible service from managers

Priti

•

Frustration and lack of resolution

Outcome Sought

Apology

Compensation

Other

Wrong size received

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Priya

Wrong size received

Priya

•

Stuck with two sizes

Outcome Sought

Apology

Compensation

Other

Receipt not available

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Vivian

Receipt not available

Vivian

•

Unable to return item

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Zara

The best way to resolve an issue with
Zara

WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

Send your complaint

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to
Zara

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

Describe the issue and how it affected you

Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.

Consider how you’d like the retailer to resolve your complaint

Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.

Gather any materials that support your complaint

Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.

Fast and Easy

Use Ajust to raise a complaint directly with

Zara

We handle everything for you, get started for free.

Send your complaint

How to contact

Zara

Phone

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Post

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Online

https://www.zara.com/au/en/contact

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In person

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Available for Ajust members.

Complaint Policy

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Common issues related to
Zara

Coming soon!

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.