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Zara
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Zara
Complaints

The best way to resolve complaints with
Zara

Zara, a popular fashion retailer, offers a wide range of clothing and accessories for men, women, and children. With numerous stores worldwide, customers can find trendy and affordable options for their wardrobe. Whilst some individuals have expressed concerns about the quality of certain items or the availability of specific sizes, Zara continues to attract a large customer base with its diverse selection and competitive prices.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Refund not processed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julie
Refund not processed

Julie

July 18, 2024

Financial loss, inconvenience

Outcome Sought

Apology

Compensation

Other

Retail

Defective product

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mango
Defective product

Mango

Lack of resolution, poor service

Outcome Sought

Apology

Compensation

Other

Retail

Torn thread

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Eriny
Torn thread

Eriny

Money back

Outcome Sought

Apology

Compensation

Other

Receipt not available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vivian
Receipt not available

Vivian

Unable to return item

Outcome Sought

Apology

Compensation

Other

Wrong size received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Priya
Wrong size received

Priya

Stuck with two sizes

Outcome Sought

Apology

Compensation

Other

Terrible service from managers

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Priti
Terrible service from managers

Priti

Frustration and lack of resolution

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Zara

To Listen

Live Campaign
Do you manage complaints for
Zara
?
Retail

Refund not processed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julie

Julie

July 18, 2024

Customer seeks $219 refund from zara for 2 missing garment returns, unhappy with 3-week wait for resolution and lack of accountability.
I returned 4 garments to Zara, after a few days I saw that I had only been credited for 2, I went to the store, showed them my docket and credit card and they said contact Zara customer service after a week I finally got a message saying they will refund my $219.95 in 3 weeks. I still don’t know if they will return my money and why should I wait 3weeks to find out if I get my money. Disgusting attitude. Because of some salespersons mistake I am the one who suffers. I am a good customer of Zara but am starting to rethink if I would bother to shop there again!!
Retail

Defective product

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mango

Mango

Customer seeks full refund and apology from zara for defective sweater purchased at westfield sydney store with no satisfactory response.
I purchased a sweater from your Westfield Sydney store on July 8th, 2023, which turned out to be defective after one day's use. Despite multiple attempts to resolve this in-store and online, I have received no satisfactory response. My case number is 171520530. <br /><br />Initially, I was promised an email receipt for an exchange after providing a bank transfer screenshot. After a week of no response, I visited the store again and was assured by Rizelle, the shop manager that I would receive a refund and suggested buying a new sweater. However, another week has passed, and I only received a redundant request for the bank transfer screenshot.<br /><br />The website chat disconnects repeatedly, and there's no phone contact available. It has been three weeks, and this lack of resolution and poor service is unacceptable!<br /><br />I request an immediate full refund for the defective sweater and an apology for the inconvenience caused. Please resolve this matter urgently!
Retail

Torn thread

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Eriny

Eriny

Customer wants refund for torn pants worn only one hour.
I bought a pants . Its thread are torn in only one hour after wearing it . I want my money back

Receipt not available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Vivian

Vivian

Customer seeks $45 refund and apology after failed return due to receipt issues and poor service at Zara.
July 15, 2024 I purchased a pair of $45.00 shorts for my son in NYC ( midtown location ) Upon purchasing the item I chose to have the receipt text to me so I wouldn't loose it. The shorts were too small for my son to wear. July 22, 2024 I tried to return them at the Willowbrook Mall, NJ. While I was waiting on line for at least 20 minutes (I was the only person waiting on the return line. 2 employees working and they kept assisting customers that had items they were purchasing) While I was waiting on line to be acknowledged, I was trying to retrieve my receipt from my text. It kept saying that receipt was no longer available. Once I got to the counter, I showed the woman what was happening and all she kept telling me was that without a receipt they couldn't help me. It was not my fault if the receipt was not coming up. It is the responsibility of Zara to make sure that this feature works. The woman gave me the phone number of customer service to call to have them send me the receipt. Once I called, they refused to help me because I did not have the exact time of my purchase. This is totally unacceptable. This item was a new pair of shorts in the inventory. it was not discounted and all the tags were still on. I want my $45.00 back. It is not fair that I have to keep a pair of $45.00 pair pf shorts that no body can wear. Is this a tactic to make up the money that Zara lost during COVID?! Take advantage of the customers!? I am so disgusted at this point. Zara was my favorite store. Not anymore. I will keep writing about my situation to make sure that customers to use the feature to have a receipt text to their phone

Wrong size received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Priya

Priya

Customer frustrated with Zara's return policy after receiving wrong size pants, unable to return due to 30-day limit from order date.
I purchased a pant from Zara. I ordered the same pant for collection in a different size as the store didn’t have all sizes and I wasn’t sure which will fit me better. But I didn’t get the time to collect the item for a few weeks. Then I picked up the item but it wasn’t right size. So I went to return but the store refused as it is past 30 days from the day of order but I said I just collected it a week ago but they don’t care as rule is 30 days from the order date, which shouldn’t be right. <br />This is really bad as now I am stuck with two sizes of same pants.

Terrible service from managers

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Priti

Priti

Customer faced discrimination and poor service while trying to rebuy a jumper at the correct price.

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Zara

The best way to resolve an issue with 

Zara

Quick Solutions
Prepared by
Zara
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Zara

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
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Zara
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04
Fair and Free
Join our campaign to get
Zara
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Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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