Trying to cancel

Zara

? Avoid the runaround.

• Cancel early → Zara allows order cancellations only while the cancel button is still visible in your order details. Once an order begins processing for dispatch, cancellation is no longer possible.
  
  
• Guest checkout → You can still cancel via the “Manage your order” link in your confirmation email.
  
  
• Whole order only → Zara does not allow cancelling individual items. You must cancel the entire order.
  

• After shipment → If you miss the cancellation window, you’ll need to receive the package and process a return instead.
  

1. Log in to your Zara account → go to Order History. (For guests, use the “Manage your order” link in your email confirmation.)
   
   
2. Click “Cancel Order” if the option is available. Confirm cancellation.
   
   
3. Receive confirmation → You’ll get a cancellation email shortly after.
   
   
4. No cancel button? Contact Zara Customer Service immediately:
   
   
   • Live chat (Mon–Fri 9:00–21:00 AET)
     
     
   • Twitter/X: @Zara_Care
     Provide your order number and request cancellation. If the order is already preparing or shipped, cancellation won’t be possible.
     
     

👉 Tip: Act fast, ideally within the first hour of ordering. Zara’s automated system processes orders quickly.

• No fixed deadline → You can cancel as long as the cancel button is available. This window is often minutes to a few hours after ordering.
  
  
• Business hours orders → Orders placed during the day may begin processing almost instantly.
  
  
• Evening/overnight orders → You may have until the next morning before processing starts.
  
  
• After dispatch → Cancellation is not possible. You’ll need to return the order instead.
  

• No cancellation fees → Orders cancelled before dispatch are free to cancel.
  
  
• Payment authorisations → Cancelled orders void any charges, or refund them in full if already captured.
  
  
• Missed cancellation → No penalties, but you may incur costs returning the package:
  
  
  • In-store returns → Free.
    
    
  • Postal returns → A shipping fee (~$7.95 AUD in Australia) is deducted from refund unless the item was faulty.
    
    
• Original delivery fee → Non-refundable once the order ships.