Qantas

refund policy – how to claim your money back

Refund eligibility hinges on your fare class, booking type, and whether you booked directly. Here’s the quick breakdown:

• Red e-Deal (Discount Economy): Non-refundable. Only taxes/charges refunded.
  
  
• Flex (Flexible Economy): Refundable minus a cancellation fee (typically ~$99–$119).
  
  
• Premium Economy: Refundable with varying fees (check fare rules).
  
  
• Business & First Class: Fully or mostly refundable. Often no fee.
  
  
• Classic Flight Rewards: Points refunded (minus fee in points). Taxes refunded in cash.
  
  
• Points Plus Pay: Refund policy depends on the fare class you booked into.
  
  
• 24-hour Cooling-Off: Qantas Frequent Flyers who book direct can cancel within 24 hours for a full refund (if 30+ days before departure).
  
  

📝 Exclusions include pre-paid extras (e.g. seats, bags), third-party bookings, expired tickets (13-month rule), and no-shows.

1. Access Manage Booking: Enter your reference and surname on the Qantas website/app.
   
   
2. Click “Cancel/Voucher”: Only available if ticket is eligible and issued.
   
   
3. Choose Refund or Credit: The system shows your refund or voucher options.
   
   
4. Confirm and Submit: Review any fees. Follow prompts to finalise the request.
   
   
5. Check for Confirmation: Email confirmation will show if refund is being processed or credit issued.
   
   
6. Can’t Cancel Online? Call Qantas (13 13 13 AU) or use the Help Form.
   
   

📌 Tip: If Qantas cancelled your flight, you’re entitled to a full cash refund. Don’t settle for credit if you prefer money back.

• Typical processing: 80–90% of refunds now complete in under a week.
  
  
• Card/bank delays: Once approved, funds appear in 2–10 business days.
  
  
• Complex cases: Might take longer (eg. multi-city bookings, upgrades, group tickets).
  
  
• Qantas’ max window: Officially says allow up to 4 weeks before escalating.
  
  
• Delays? After 10 business days, follow up with your booking reference.
  
  

📈 Refund speeds have improved significantly post-2022.

• Original Payment Method: Refund goes back to the same credit card, PayPal, etc.
  
  
• Flight Credit: Voucher issued via email, valid for 12 months (or more, case-by-case).
  
  
• Points Refunds: Classic Rewards return points to your QFF account + refund of taxes.
  
  
• Mixed Payments: Split refund to each original method (card + voucher).
  
  
• Third-Party Bookings: Refunded to the booking agent, not you, so follow up with them.
  
  

Note: If your card is closed, inform your bank. It will route funds to your new card/account.

• ❌ Only receiving tax back on Red e-Deals (non-refundable fare).
  
  
• ❌ Refund delay due to system bug or agent error (common on multi-passenger bookings).
  
  
• ❌ Expecting a refund, receiving a credit instead, especially during disruption periods.
  
  
• ❌ “Cancel” button greyed out due to unissued ticket or BPAY payment delay.
  
  
• ❌ Partial or missing refund when cancelling for multiple people.
  
  
• ❌ Refund appears low, due to cancellation fees or excluded extras.
  
  
• ❌ Confusion around refunding credits vs. actual cash (especially for COVID vouchers).
  
  

📌 Tip: Always read confirmation emails and follow up with Qantas if something seems off.