Trying to cancel Qantas? Avoid the runaround.
Can you cancel your Qantas subscription? Check eligibility and conditions
Qantas cancellations depend on fare type:
- Fully Flexible (Flex): Refundable with little or no fee.
- Saver/Economy Sale: Often non-refundable, but flight credit may be offered.
- Red e-Deals: No refund, just unused taxes refunded.
- Frequent Flyer Classic Rewards: Cancellable with a points or cash fee (~6,000 points).
- 24-Hour Grace Period: Booked directly + QFF member + 30+ days before travel = full refund.
- Qantas-initiated cancellations: Always entitled to a full refund, no fees.
🔍 Always check your fare conditions in your booking confirmation or during checkout.
How to cancel a Qantas subscription, service or order
- Go to Manage Booking: qantas.com/manage-booking
- Select “Cancel/Voucher”: If eligible, you’ll see options for refund or flight credit.
- Review Refund/Fees: The site shows any fee and refund amount before you confirm.
- Confirm & Save: Click to finalise. Watch for confirmation email.
- Use Flight Credits: Access via Qantas Travel Credits portal.
- Can’t cancel online? Call Qantas on 13 13 13 or use the Qantas App.
- Third-party booking? Contact the agency directly – Qantas can’t cancel it.
- Extras (insurance, hotel, upgrades): Cancel separately. Qantas often won’t refund prepaid extras unless fully refunded fare.
📝 Tip: For points bookings, refunds are usually quick, but always check for any deduction.
How long does a Qantas cancellation take?
- Within 24 Hours of Booking: Full refund if booked direct + QFF member + 30 or more days out.
- Before Departure: Most fares allow cancel/change up to check-in (some require earlier).
- No-Show = Lose Value: Always cancel before departure, even if not refundable.
- Flight Credits: Valid typically for 12 months, check expiry in email.
- Refund Timeframe: Card refunds take 7–14 business days, points refunds often within 1–2 days.
- Medical/Compassionate: May qualify for waiver if documented.
- COVID credits: May still be refundable under goodwill policy.
📆 Rule of thumb: cancel as soon as plans change, not after.
Qantas cancellation fees and final charges – what to expect
- Fully Flex: Often $0 fee.
- Saver/Sale Fares: $100–$300 fee (or 100% loss if non-refundable).
- Classic Rewards: 6,000 points fee (or equivalent cash).
- 24h Cancel: Free – no fees at all.
- Service Fee: ~$35 if cancelling via agent (waived if needed).
- No-Show: Typically = full fare lost.
- Add-ons: Seat fees, bags, upgrades rarely refunded.
🧾 Always check the cancellation summary before confirming. Qantas displays all fee deductions transparently.
Qantas cases submitted through Ajust
Qantas cancelled my flight to Melbourne with no warning, leaving me stuck in Sydney overnight. I had to pay for a hotel and dinner out of pocket. All I asked for was reimbursement for expenses caused by their cancellation, but it's been radio silence ever since. - Isar
Qantas cancelled my Sydney to Brisbane flight just an hour before departure. I still needed to travel, so I booked with another airline. When I asked for a refund, Qantas only offered to refund both legs of my return ticket—with a fee—forcing me to rebook the same return flight at a higher price. - Andrew
Our flight from Sydney to Coffs Harbour was cancelled, then the replacement flight had to turn back. We ended up getting rebooked again, making the trip hours longer than planned. I get that things happen, but this was just a mess of delays and confusion. - Edward
When I cancelled two return flights, I was told the cancellation fee would be $400 and I'd get $1,115 back. Instead, I received only $627. Qantas support told me to make a claim online, but their system kept glitching. I've wasted hours trying to fix something that should have been simple. - Jenny
Consumer experiences with Qantas cancellations
✅ 24h Risk-Free Wins: Many QFF members use this to fix mistakes - “saved me $1500”.
🔁 Sale Fare Credit: No cash back, but credits easy to re-use (just track expiry)
🧠 Reward Points Refunds: “Smooth process. Points back in 24h, taxes in a week.”
Qantas Cancellation FAQs
Can I cancel my Qantas flight and get a refund?
You can cancel and get a refund from Qantas, but it depends on your fare type. Fully Flex fares are refundable with minimal fees, while Sale or Saver fares often aren't-but may offer flight credits. Red e-Deals and Classic Rewards have stricter limits. Always check your fare conditions at booking or in your confirmation to avoid surprises.
How do I cancel my Qantas booking online?
To cancel online, go to qantas.com/manage-booking and follow the “Cancel/Voucher” prompts. If eligible, you’ll see your refund or flight credit options before confirming. Always review fees or deductions upfront. Can’t cancel online? Use the Qantas App or call 13 13 13. If booked via a third party, contact them directly-Qantas can’t help.
What’s the 24-hour Qantas cancellation policy?
You can cancel for free within 24 hours if booked direct, you’re a QFF member, and travel is 30+ days away. This grace period offers a full refund with no fees. It’s a powerful option if you book in haste or change plans fast-just don’t miss the 24-hour window.
How long do Qantas refunds take after cancellation?
Card refunds take 7-14 business days; points refunds usually clear in 1-2 days. Flight credits are typically valid for 12 months. Always cancel before departure to avoid no-show penalties, and monitor your email for confirmation and expiry details.
Tried to cancel but Qantas made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.