Trying to cancel Optus? Avoid the runaround.
Can you cancel your Optus subscription? Check eligibility and conditions
- Postpaid Mobile Plans: These can be cancelled at any time; if you have a device payment plan, you must pay the remaining balance.
- Home Broadband (NBN, 5G Home, etc.): Month-to-month plans can be cancelled anytime, but if you’re on an older contract, exit fees may apply.
- Prepaid Mobile: No need to cancel. Just stop recharging and the service will expire automatically.
- Optus Sport & SubHub Subscriptions: These can be cancelled via the respective apps. Subscriptions remain active until the end of the billing period.
- Business Services: May have additional contract terms. Contact Optus for details.
How to cancel a Optus subscription, service or order
Cancelling Optus Mobile or Broadband:
- Call Optus Customer Support at 133 937 and request a cancellation.
- Use Online Chat via the My Optus App or the Optus website.
- Visit an Optus Store and ask a staff member to assist with your cancellation.
- Porting Your Number? If switching providers, do not cancel manually – porting your number will automatically cancel your Optus service.
- Confirm Cancellation: Ask for a reference number and an email confirmation.
Cancelling Optus Sport or SubHub:
- Log into your Optus Sport or SubHub account.
- Go to Subscription Settings and select Cancel Subscription.
- Ensure the Cancellation is Confirmed to prevent further charges.
How long does a Optus cancellation take?
- Postpaid Mobile & Broadband: Can be cancelled immediately or scheduled for the end of the billing cycle.
- Porting Out (Mobile): Typically completes within a few hours but may take up to 2 days.
- Final Bill Issued: Usually issued on your next billing date. Refunds for unused service may take up to 10 business days.
- Equipment Returns: Modems, Fetch TV boxes, or routers must be returned within 30 days to avoid extra charges.
Optus cancellation fees and final charges – what to expect
- No Cancellation Fees for Month-to-Month Plans.
- Device Payout: If you have a phone, tablet, or modem payment plan, the remaining balance must be paid upon cancellation.
- Equipment Return Fees: If you don’t return the required devices (e.g., NBN modems), Optus may charge a non-return fee (up to $200+).
- Pro-Rated Final Bill: If you cancel mid-cycle, you’ll be charged only for the days you used.
- Bundle Discounts Removed: If you cancel part of a bundle, the remaining services revert to standard pricing.
Optus cases submitted through Ajust
I cancelled my Optus plan in early September and paid it off, but a month later they billed me again on the closed account. I’d been a long-time customer-being overcharged after cancelling was the last straw. - Dylan
I cancelled my Optus NBN in April but was still getting charged months later. Every time I called, I got the runaround or was promised callbacks that never came. I had to escalate just to stop being billed. - Narelle
I cancelled my partner’s mobile after being told over the phone it was sorted. But he kept getting billed. Optus later claimed there was no record of the cancellation, and said we’d have to pay anyway-even though he’s an aged pensioner who can’t use the phone anymore. - Patricia
I closed my mobile broadband account via Optus chat and was given a payout figure. The next day I was billed a different, higher amount. After hours of messaging and back-and-forth, they agreed to credit it-but still charged me. I was told the refund would take 5–10 days. I’m still waiting. - Leonard
Consumer experiences with Optus cancellations
Easy Mobile Plan Cancellation: A customer called Optus, confirmed cancellation in one call, and received their final bill within a week.
Billing Confusion: A broadband user switched providers and assumed their Optus service was canceled, but still received bills – always confirm cancellation.
Equipment Return Success: A customer returned their modem on time and had their non-return fee waived without issue.
Optus Cancellation FAQs
Can I cancel my Optus plan without paying fees?
Yes, you can cancel Optus month-to-month plans anytime without cancellation fees. However, if you’re on a contract or paying off a device, you’ll need to pay out the remaining balance. To avoid surprise fees, review your latest bill or contact Optus before cancelling.
What’s the fastest way to cancel my Optus mobile or broadband?
The quickest way to cancel is through the Optus online chat or by calling 133 937. You can also visit a store, but digital options usually resolve faster. If you’re porting your number to another provider, don’t cancel manually-porting will close your account automatically.
Will I get a final bill after cancelling my Optus service?
Yes, Optus issues a final bill on your next billing cycle after cancellation. It may include pro-rated charges and device payouts. Refunds for unused service can take up to 10 business days, and you’ll need to return any modems or equipment within 30 days to avoid extra fees.
How do I cancel Optus Sport or SubHub subscriptions?
Log into your Optus Sport or SubHub account and cancel through your subscription settings. Your access continues until the end of the billing cycle. Always confirm the cancellation is successful to avoid being charged again.
Tried to cancel but Optus made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.