Trying to cancel

Optus

? Avoid the runaround.

• Postpaid Mobile Plans: These can be cancelled at any time; if you have a device payment plan, you must pay the remaining balance.
• Home Broadband (NBN, 5G Home, etc.): Month-to-month plans can be cancelled anytime, but if you’re on an older contract, exit fees may apply.
• Prepaid Mobile: No need to cancel. Just stop recharging and the service will expire automatically.
• Optus Sport & SubHub Subscriptions: These can be cancelled via the respective apps. Subscriptions remain active until the end of the billing period.
• Business Services: May have additional contract terms. Contact Optus for details.

Cancelling Optus Mobile or Broadband:

1. Call Optus Customer Support at 133 937 and request a cancellation.
2. Use Online Chat via the My Optus App or the Optus website.
3. Visit an Optus Store and ask a staff member to assist with your cancellation.
4. Porting Your Number? If switching providers, do not cancel manually – porting your number will automatically cancel your Optus service.
5. Confirm Cancellation: Ask for a reference number and an email confirmation.

Cancelling Optus Sport or SubHub:

1. Log into your Optus Sport or SubHub account.
2. Go to Subscription Settings and select Cancel Subscription.
3. Ensure the Cancellation is Confirmed to prevent further charges.

• Postpaid Mobile & Broadband: Can be cancelled immediately or scheduled for the end of the billing cycle.
• Porting Out (Mobile): Typically completes within a few hours but may take up to 2 days.
• Final Bill Issued: Usually issued on your next billing date. Refunds for unused service may take up to 10 business days.
• Equipment Returns: Modems, Fetch TV boxes, or routers must be returned within 30 days to avoid extra charges.

• No Cancellation Fees for Month-to-Month Plans.
• Device Payout: If you have a phone, tablet, or modem payment plan, the remaining balance must be paid upon cancellation.
• Equipment Return Fees: If you don’t return the required devices (e.g., NBN modems), Optus may charge a non-return fee (up to $200+).
• Pro-Rated Final Bill: If you cancel mid-cycle, you’ll be charged only for the days you used.
• Bundle Discounts Removed: If you cancel part of a bundle, the remaining services revert to standard pricing.