Trying to cancel Jetstar? Avoid the runaround.
Can you cancel your Jetstar subscription? Check eligibility and conditions
Jetstar’s cancellation rules depend on your fare type:
- Starter & Plus fares: Non-refundable – canceling forfeits your fare.
- Flex & Max bundles: Cancellable for Jetstar credit vouchers (no cash refund).
- Business Max: Refundable for cash minus a ~$50 fee, if cancelled before departure.
- 24-hour risk-free cancellation: If booked direct & 7+ days before travel, full refund within 24 hours of booking.
- Compassionate grounds: May allow a refund with proper documentation.
- Jetstar-initiated cancellations: You’re entitled to a full refund or free rebooking – no fees.
🔎 Always check your booking confirmation or log into “Manage Booking” to see your specific fare conditions.
How to cancel a Jetstar subscription, service or order
- Log In or Retrieve Booking: Go to Jetstar Manage Booking and enter your reference number.
- Click Cancel/Voucher (if visible): Select refund or voucher if eligible.
- Review Terms: The system will show you what you’re getting (voucher, refund, or nothing).
- Confirm Cancellation: Finalise and look for a confirmation email.
- If Online Cancel Fails:
- Use Live Chat on Jetstar’s Help page – type “human” to speak to a Jetstar agent.
- Or call 131 538 (AUS) or local numbers.
- Use Live Chat on Jetstar’s Help page – type “human” to speak to a Jetstar agent.
- Cancel Club Jetstar Membership:
- Go to Account Settings > Club Jetstar > Cancel.
- No refund of fees, just stops future renewals.
- Go to Account Settings > Club Jetstar > Cancel.
✍️ Tip: Document everything. Save cancellation emails or chat transcripts for future reference.
How long does a Jetstar cancellation take?
- Standard flights: Cancel at least 1 hour (domestic) or 2–3 hours (international) before departure.
- 24-hour rule: Cancel within 24 hours of booking (if 7+ days before flight) for full refund.
- FareCredit: Cancel anytime before check-in closes to get full value voucher.
- Jetstar cancellations: Can claim refund anytime after notification.
- Refund timeline:
- Vouchers: ~24 hours (up to 3–5 days in rare cases).
- Refunds to card: ~7–10 business days (max 15 under Jetstar’s guarantee).
- Vouchers: ~24 hours (up to 3–5 days in rare cases).
🚫 No-show = total fare loss. Always cancel before departure, even if you expect no refund.
Jetstar cancellation fees and final charges – what to expect
- ✅ No fee for converting Flex/Max fares to a voucher.
- ❌ $50 fee for Business Max cash refunds (per passenger).
- 🧾 Tax refund admin fee (~$50) may negate any refund on non-refundable fares.
- 💡 FareCredit: You paid upfront for the right to cancel. No further fees, but the credit cost is non-refundable.
- 📞 Service fees (~$30) may apply for phone cancellations that could be done online.
- ⚠️ No refund for Club Jetstar fees. Just auto-renew stops when you cancel.
🧠 Always confirm the fare-specific cancellation penalty (check your email or Jetstar’s Fee Schedule).
Jetstar cases submitted through Ajust
Jetstar cancelled my flight and gave me a voucher I can’t even use. Their website is blocked in my country, so I can’t access the voucher or rebook. I just want the refund I was promised, back to the card I paid with. Now I’m stuck chasing something that shouldn’t be this hard. - Inbar
I was told my Jetstar flight was cancelled and moved to a later Qantas one, only to find out the original flight actually went ahead. I suspect they bumped us for overbooking. The lack of clarity, the last-minute switch, and no real explanation left me feeling misled and powerless. - Hugues
Thirty minutes before my Jetstar flight, I got a cancellation notice. I had already called my Uber and got charged a cancellation fee. On top of that, I lost hours waiting for my bags and got home just before a work shift. I’m asking for compensation-not just for the Uber but for the mess it created in my day. - Wendy
I booked a direct flight with Jetstar to make travelling with my 5-year-old easier. Without warning, they cancelled it and offered only late-night or multi-stop alternatives. Easter plans ruined, extra costs everywhere, and no help rebooking on another airline. I expected better as a loyal customer. - Simon
Consumer experiences with Jetstar cancellations
🟡 Flex bundle voucher: Easy to cancel online, but voucher took 3 days to arrive.
⛔ Jetstar cancellation delays: Refunds took 6–8 weeks, but were eventually issued after multiple follow-ups.
🔁 Club Jetstar renewal glitch: Cancellation didn’t stick. Watch your card on renewal day to avoid surprise charges.
Jetstar Cancellation FAQs
Can I cancel a Jetstar flight and get a refund?
Most Jetstar fares are non-refundable, but some can be canceled for a credit or cash refund depending on the fare type. Flex and Max fares can be converted into credit vouchers, while Business Max allows cash refunds (minus a fee). If you booked directly and cancel within 24 hours, you may be eligible for a full refund. Always check your fare conditions in “Manage Booking” before canceling.
How do I cancel a Jetstar booking online?
To cancel a Jetstar flight, log into “Manage Booking” using your reference, select “Cancel/Voucher,” then confirm if a refund or credit is available. If that fails, use Jetstar’s Live Chat (type “human”) or call 131 538. You'll get an email once cancellation is complete. Be sure to cancel before departure-no-shows lose the full fare.
What are Jetstar's cancellation fees and refund timelines?
Cancellation fees depend on your fare. Expect ~$50 for Business Max refunds and similar admin fees for tax-only refunds. Refunds to cards take 7-10 business days; credit vouchers usually appear within 24 hours. Phone cancellations may incur extra charges, so cancel online when possible to avoid service fees.
Can I cancel a Jetstar Club membership and get my money back?
You can cancel Club Jetstar anytime via Account Settings, but there’s no refund-cancellation simply stops future renewals. It’s best to cancel well before your renewal date to avoid being charged again. Always keep records of your cancellation confirmation for future reference.
Tried to cancel but Jetstar made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.