Temple & Webster’s refund eligibility depends on whether the item is faulty or simply doesn’t meet your expectations.

Change-of-Mind Returns (within 30 days):

• Eligible for most items if returned unused, unassembled, and in original packaging.
  
  
• Issued as store credit (no cash refund by default).
  
  

Exclusions (No Change-of-Mind Returns):

• Custom (made-to-order) furniture
  
  
• Mattresses, bedding, and pillows (hygiene reasons)
  
  
• Clearance and seasonal products
  
  
• Personalised or commercial-use items
  
  
• Items assembled or installed by Temple & Webster
  
  
• Gift cards (non-refundable)
  
  

Faulty, Damaged, or Incorrect Items:

• Eligible for full refund (original payment method), replacement, or repair under Australian Consumer Law.
  
  
• Notify Temple & Webster promptly (within days of delivery) with proof (photos).
  
  

Optional Purchase Protection:

• For a small extra fee at checkout, extends return window to 100 days.
  
  
• Allows cash refunds (instead of store credit) or 110% store credit.
  

Follow these steps to smoothly process your refund:

1. Initiate Return Request:

• Log into your account at Temple & Webster.
  
  
• Navigate to "My Account" → "Return Item" or "Get Help".
  
  

2. Follow Provided Instructions:

• Temple & Webster emails detailed instructions for returning the product.
  
  
• You cover return shipping costs for change-of-mind returns. They may arrange a courier for convenience.
  
  

3. Pack Product Securely:

• Ensure item is in original, sellable condition with all packaging and accessories.
  
  
• Disassemble flat-pack furniture carefully.
  
  

4. Ship Back Item:

• Use Temple & Webster’s provided shipping label or your chosen method.
  
  
• Keep tracking information.
  
  

5. Await Inspection & Confirmation:

• Temple & Webster inspects returns within approximately 5 business days of receipt.
  
  

6. Receive Refund or Credit:

• Store credit issued promptly (typically within 5 days).
  
  
• Original payment refunds (Purchase Protection or faulty item) take 2–5 days post-processing.
  
  

Need Assistance? Contact customer support via their Help Centre or call directly.

Typically, the process from initiating a return to receiving your refund or store credit takes about 1–2 weeks:

• Return Transit: 2–7 days (varies by location)
  
  
• Warehouse Inspection & Approval: up to 5 business days
  
  
• Store Credit Issued: Immediately upon approval
  
  
• Bank/Card Refund: additional 2–5 days after Temple & Webster processes refund
  

Faulty Items:

• Handled rapidly - often replacements or refunds are processed immediately after reporting, with minimal delay.
  

Temple & Webster refunds through:

• Store Credit Vouchers: Default for change-of-mind (30 days). Valid for 12 months, usable on any item.
  
  
• Original Payment Method: Available via Purchase Protection or faulty items. Includes credit cards, PayPal, Afterpay adjustments.
  
  
• Replacement Products: Immediate shipment of new product for faulty/damaged items.
  
  
• Partial Refunds/Credits: Occasionally offered as compensation for minor product flaws.
  
  

Important Note: Refunds are digital/electronic only. No cash or cheque refunds available.

Typical challenges customers encounter:

• Expecting Cash Instead of Store Credit: Change-of-mind returns default to credit unless Purchase Protection was purchased.
  
  
• Return Shipping Costs: Customer bears costs for returning change-of-mind items.
  
  
• Delayed Customer Service Response: Occasionally slow during peak periods. Calling often resolves quicker.
  
  
• As-New Condition Disputes: Returns denied if item shows signs of use or damage. Maintain pristine condition.
  
  
• Product Return Exclusions: Confusion about items (like bedding) not eligible for change-of-mind returns.
  
  

Tips to Avoid Issues:

• Inspect items immediately upon delivery and retain original packaging.
  
  
• Read return exclusions before purchasing.
  
  
• Consider purchasing optional Purchase Protection for higher-value items.