Trying to cancel PlayStation? Avoid the runaround.
Can you cancel your PlayStation subscription? Check eligibility and conditions
PlayStation's cancellation rules vary depending on your purchase type:
Games & DLC (Digital Purchases):
You can request a refund within 14 days if you haven’t started downloading or streaming the content. If downloaded or streamed, refunds generally aren’t available unless the content is faulty.
Pre-Orders:
- Pre-orders made over 14 days before release can be cancelled anytime until the release date (provided auto-download hasn't started).
- Pre-orders within 14 days of release can be cancelled up to 14 days after purchase (again, as long as no download has started).
PlayStation Plus & Subscriptions:
Subscriptions can be cancelled within 14 days for a pro-rata refund, even after partial usage. After 14 days, no refunds, but you can turn off auto-renew anytime.
Physical Products (PlayStation Direct):
In Australia, cancellations must occur immediately after ordering, usually within minutes before processing. Once shipped, you'll need to refuse delivery or process a return.
Wallet Top-Ups & Services:
PSN wallet top-ups and PSN ID changes are immediate transactions and are non-refundable.
Always confirm specific conditions via the PlayStation Store cancellation policy.
How to cancel a PlayStation subscription, service or order
Follow these simple steps to cancel your PlayStation subscription (e.g., PlayStation Plus, EA Play):
Web Browser:
- Sign in at PlayStation Account Management.
- Navigate to Subscriptions.
- Select your subscription (e.g., PlayStation Plus).
- Click Cancel Subscription and confirm.
Console (PS5/PS4):
- PS5: Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions.
- PS4: Account Management > Account Information > Subscriptions.
Upon cancellation, you'll receive a confirmation, and your subscription will remain active until the current billing cycle ends.
Important: Cancelling stops future billing but doesn’t automatically refund recent payments. For refunds, contact PlayStation Support directly.
How long does a PlayStation cancellation take?
Timing is crucial for successful cancellations and refunds:
- 14-Day Refund Window: Digital content and subscriptions typically allow refunds within 14 days from purchase.
- Pre-order Deadlines: Cancel before the game's official release date or within 14 days after purchase (no downloads started).
- Subscription Renewals: Cancel at least one day before renewal to avoid charges.
- Physical Orders (PlayStation Direct): Cancel within minutes after placing the order (before processing).
- Faulty Content: No time limit for faulty products. Australian consumer guarantees ensure remedies beyond 14 days.
PlayStation cancellation fees and final charges – what to expect
PlayStation doesn’t impose explicit cancellation or admin fees, but be aware of:
- Pro-Rata Deductions:
If you partially use a subscription within the refund period, your refund may be reduced accordingly. - No Restocking/Admin Fees:
Sony doesn’t charge additional fees for processing cancellations. - Bank or Currency Fees:
International transactions or bank-imposed fees aren’t refundable by Sony. - Expired Refund Windows:
Once the 14-day refund period ends, no refunds are available unless the product is defective.
To avoid losing money, always verify purchases promptly and cancel within designated periods.
PlayStation cases submitted through Ajust
I woke up to my PlayStation account being permanently banned with no explanation at all. Years of games, progress, and subscriptions were suddenly inaccessible, and support wouldn’t tell me what I’d supposedly done wrong. It felt like everything was cancelled overnight without any chance to understand or fix it, despite how much I’d invested in the platform. - Jasmine
My account was suspended without warning, cutting off access to everything I’d paid for over the years. Support told me the decision couldn’t be reversed and ended the chat, leaving me stuck waiting it out. Losing access like that felt unfair, especially after more than a decade of loyalty and active subscriptions tied to that account. - Ryan
My son’s PlayStation account was suspended, which meant his subscriptions and online access were effectively cancelled. For him, gaming is a huge part of staying connected, so losing it suddenly was upsetting. I tried explaining the situation and asking for understanding, but it felt like the system didn’t account for real circumstances behind an account suspension. - Linda
My account was hijacked and I lost access for weeks while subscriptions kept trying to charge me. I kept following up, re-sending details, and waiting for responses that never came. It was incredibly frustrating knowing my access was gone and cancellations weren’t happening, even though I’d done everything support asked to secure my account. - Jarrad
Consumer experiences with PlayStation cancellations
Positive: Users successfully refunded accidental purchases, highlighting responsive and quick customer support.
Frustrations: Difficulty connecting with live support during peak hours via chatbot; off-peak support times or phone support (1300 365 911) can help.
Common Issues: Confusion around refunds after cancelling subscriptions, as refunds must be explicitly requested from PlayStation Support.
PlayStation Cancellation FAQs
Can you cancel a PlayStation subscription and get a refund?
Yes, you can cancel a PlayStation subscription and get a pro-rata refund within 14 days of purchase. This applies even if you’ve already used part of the subscription. The refund amount is reduced based on how much of the service you’ve used. After the 14-day window, you can still cancel to stop future charges, but no refund is available unless the subscription is faulty or misrepresented.
What happens if you cancel PlayStation Plus after the 14-day refund period?
If you cancel PlayStation Plus after 14 days, your subscription stays active until the end of the billing cycle, but you won’t receive a refund. Cancelling simply turns off auto-renew so you aren’t charged again. This is useful if you no longer want the service but still want access until the current period expires. Refunds after 14 days are only considered for faulty content.
How long does it take for a PlayStation cancellation or refund to process?
A PlayStation cancellation is immediate, but refunds can take several business days to process. Cancelling stops future billing right away, while approved refunds are usually returned to your original payment method. Timing depends on your bank and region. To avoid being charged again, it’s best to cancel at least one day before the next renewal date.
Why do people cancel PlayStation subscriptions but still not get a refund?
Many people cancel PlayStation subscriptions without realising refunds must be requested separately. Cancelling only stops future payments and does not automatically trigger a refund. If the purchase is within the 14-day refund window, you must contact PlayStation Support directly to request your money back. Missing this step is the most common reason refunds are denied.
Tried to cancel but PlayStation made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.