

Trying to cancel PlayStation? We’ll help you do it properly.
Avoid PlayStation fees, confusion, and dead-ends. Ajust helps you understand your cancellation rights and submit a formal request in minutes.
Can you cancel your PlayStation subscription? Check eligibility and conditions
PlayStation's cancellation rules vary depending on your purchase type:
Games & DLC (Digital Purchases):
You can request a refund within 14 days if you haven’t started downloading or streaming the content. If downloaded or streamed, refunds generally aren’t available unless the content is faulty.
Pre-Orders:
- Pre-orders made over 14 days before release can be cancelled anytime until the release date (provided auto-download hasn't started).
- Pre-orders within 14 days of release can be cancelled up to 14 days after purchase (again, as long as no download has started).
PlayStation Plus & Subscriptions:
Subscriptions can be cancelled within 14 days for a pro-rata refund, even after partial usage. After 14 days, no refunds, but you can turn off auto-renew anytime.
Physical Products (PlayStation Direct):
In Australia, cancellations must occur immediately after ordering, usually within minutes before processing. Once shipped, you'll need to refuse delivery or process a return.
Wallet Top-Ups & Services:
PSN wallet top-ups and PSN ID changes are immediate transactions and are non-refundable.
Always confirm specific conditions via the PlayStation Store cancellation policy.
How to cancel a PlayStation subscription, service or order
Follow these simple steps to cancel your PlayStation subscription (e.g., PlayStation Plus, EA Play):
Web Browser:
- Sign in at PlayStation Account Management.
- Navigate to Subscriptions.
- Select your subscription (e.g., PlayStation Plus).
- Click Cancel Subscription and confirm.
Console (PS5/PS4):
- PS5: Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions.
- PS4: Account Management > Account Information > Subscriptions.
Upon cancellation, you'll receive a confirmation, and your subscription will remain active until the current billing cycle ends.
Important: Cancelling stops future billing but doesn’t automatically refund recent payments. For refunds, contact PlayStation Support directly.
How long does a PlayStation cancellation take?
Timing is crucial for successful cancellations and refunds:
- 14-Day Refund Window: Digital content and subscriptions typically allow refunds within 14 days from purchase.
- Pre-order Deadlines: Cancel before the game's official release date or within 14 days after purchase (no downloads started).
- Subscription Renewals: Cancel at least one day before renewal to avoid charges.
- Physical Orders (PlayStation Direct): Cancel within minutes after placing the order (before processing).
- Faulty Content: No time limit for faulty products. Australian consumer guarantees ensure remedies beyond 14 days.
PlayStation cancellation fees and final charges – what to expect
PlayStation doesn’t impose explicit cancellation or admin fees, but be aware of:
- Pro-Rata Deductions:
If you partially use a subscription within the refund period, your refund may be reduced accordingly. - No Restocking/Admin Fees:
Sony doesn’t charge additional fees for processing cancellations. - Bank or Currency Fees:
International transactions or bank-imposed fees aren’t refundable by Sony. - Expired Refund Windows:
Once the 14-day refund period ends, no refunds are available unless the product is defective.
To avoid losing money, always verify purchases promptly and cancel within designated periods.
Real PlayStation Complaints Submitted Through Ajust
Real customer experiences with PlayStation cancellations
Positive: Users successfully refunded accidental purchases, highlighting responsive and quick customer support.
Frustrations: Difficulty connecting with live support during peak hours via chatbot; off-peak support times or phone support (1300 365 911) can help.
Common Issues: Confusion around refunds after cancelling subscriptions, as refunds must be explicitly requested from PlayStation Support.
PlayStation Cancellation FAQs
Tried to cancel but PlayStation made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.