You’re eligible for a refund or replacement from Cadbury if there’s a genuine product issue, like a defect, contamination, incorrect filling, or poor packaging. Cadbury adheres to Australian Consumer Law and typically responds with either a refund, voucher, or replacement when the product is faulty or not as advertised.

If you bought directly from Cadbury (e.g. online), order errors or damaged goods are also refundable. But change-of-mind, flavour preference, or issues from improper storage (e.g. melted chocolate left in the car) aren’t covered.

1. Gather product details – including best-before date, batch code, purchase location and date.
   
   
2. Contact Cadbury – via cadbury.com.au/contact-us or call 1800 034 241.
   
   
3. Describe the issue clearly and attach photos if possible.
   
   
4. Submit the form or speak to a rep. Cadbury may follow up for more info.
   
   
5. Resolution – expect a voucher, replacement product or refund confirmation within a few days.
   

Cadbury usually responds within 2–5 business days. If they send a voucher or replacement by mail, allow 1–2 weeks for delivery. Direct refunds (where applicable) typically take 3–5 days once processed. If you return to a store, refunds are usually instant.

• Product replacements are mailed to your address.
  
  
• Gift vouchers (Cadbury, Coles, Woolies) for product value.
  
  
• Direct refunds are rare, for online orders or high-value items.
  
  
• Retailer refunds if returned in-store (e.g., Coles or Woolworths).
  
  

Cadbury doesn’t usually require you to return the item. Just provide clear info and sometimes a photo.

• No receipt? Usually not an issue. The batch code and store info suffice.
  
  
• Some customers expect a cash refund but get vouchers instead.
  
  
• Melting or bloom isn’t refundable unless it was caused by poor storage before purchase.
  
  
• Delay frustrations (especially waiting for mailed vouchers).
  
  
• Unclear contact process. Many don’t realise Cadbury has a dedicated form and hotline.