Vodafone

refund policy – how to claim your money back

Vodafone offers refunds in specific situations:

• Overpayments or Account Credits: If you’ve paid too much or switched plans and your account is in credit, you can request a refund.
  
  
• 30-Day Satisfaction Guarantee: If you're a new mobile or broadband customer and not satisfied within 30 days, you can cancel and get a full refund. Just return the device in its original packaging within 10 days.
  
  
• Faulty Devices: Under Australian Consumer Law, if your device has a major fault, you're entitled to a full refund or replacement.
  
  

Excluded from Refunds:

• Unused Prepaid Credit: This is forfeited on cancellation.
  
  
• Partial Billing Cycles: No refunds for unused days if you cancel mid-month.
  
  
• Early Exit Fees: These still apply if you end a contract early unless otherwise waived.
  
  

💡 If in doubt, contact Vodafone support or check your plan’s T&Cs.

Follow these steps to claim your refund:

1. Log In & Check Your Account: See if there’s a credit listed in My Vodafone (web or app).
   
   
2. Contact Support:
   
   
   • Phone: Call 1555 (Vodafone mobiles) or 1300 650 410 (any phone).
     
     
   • Live Chat: Use the My Vodafone app or Vodafone website.
     
     
   • In Store: Visit any Vodafone retail store.
     
     
3. State Your Reason: Overpayment, cancellation under guarantee, or faulty device.
   
   
4. Provide Details: If the original card isn’t valid, you may need to confirm your bank account.
   
   
5. Confirmation: Vodafone will send a text confirmation once the refund is processed.
   
   

💡 If needed, use Vodafone’s complaints form for follow-up or escalation.

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• Standard Refunds: Up to 7 business days depending on the payment method.
  
  
• Card Payments: Typically faster, processed immediately by Vodafone — delays are on your bank's side.
  
  
• Bank Transfers: May take slightly longer, especially for BPAY or cash payments.
  
  

💡 Refunds for direct debit payments $5+ are automatically issued back to your bank account.

Vodafone issues electronic refunds only. No cheques or store credits:

• Credit/Debit Card: Refunded to the card you paid with.
  
  
• BPAY / Post Office / Cash: Refunded by bank transfer.
  
  
• Direct Debit: Refunded to your bank account.
  
  
• PayPal / Apple Pay / Google Pay / Alipay: Refunded to the original wallet or card.
  
  

💡 If your original card is expired or closed, Vodafone will arrange a transfer, just have your new account details ready.

• No Partial Month Refunds: Vodafone won’t refund unused days if you cancel partway through your billing cycle.
  
  
• Prepaid Credit is Non-Refundable: Leftover balances are forfeited.
  
  
• Failure to Request: For some payment types, refunds aren’t automatic so you'll need to ask.
  
  
• Third-Party Charges: Charges for services like subscriptions may require proof you didn’t authorise them.
  
  
• Poor Communication: Users report needing to chase support after refund promises go unresolved.
  
  

💡 Use app chat for faster help and always keep records of what’s discussed.