Vodafone

 cancellations – how to easily cancel your subscription or service

Yes, Vodafone lets you cancel most services, but there are conditions:

• Prepaid: Cancel anytime by stopping recharges. Service auto-disconnects after 120 days of inactivity.
  
  
• Month-to-month Postpaid: No lock-in, cancel anytime without a fee.
  
  
• Contracted Plans: Cancelling early? You'll pay out remaining device payments and may incur an Early Exit Fee (EEF).
  
  
• Accessories Plans: Cancelling your main service triggers an immediate charge for remaining accessory instalments.
  
  
• Number Porting: Keep your number by having your new provider initiate the transfer. Vodafone charges $8 to port out.
  
  
• Online Orders: Can’t be cancelled once placed. If it's faulty, return after delivery.
  
  
• 30-Day Guarantee: New customers can cancel within 30 days and get a full refund. Just return your device in original packaging within 10 days.
  
  

💡 Only the account holder can cancel a plan, others (including family) can’t do it on your behalf.

Choose the cancellation method that suits you:

• App Chat (Recommended): Open the My Vodafone app and start a chat. It’s fast and easy.
  
  
• Phone: Call 1555 (Vodafone mobile) or 1300 650 410 (any phone). Overseas? Use +61 426 320 000.
  
  
• Store Visit: Go to any Vodafone store with ID and account info.
  
  
• NBN Services: Call 1300 801 122 to cancel home internet plans.
  
  
• Number Transfer: Switching carriers? Your new provider will handle it, but your Vodafone number must still be active on port day.
  
  

💡 Cancelling accessories? You’ll need to pay off any balance on your next bill.

• Billing Cycles: Vodafone charges a month in advance. Cancel mid-cycle? You still pay the full month. There are no pro-rata refunds.
  
  
• Final Bill: Issued on your next billing date after disconnection, including usage, EEFs, and accessory balances.
  
  
• 30-Day Guarantee: Cancel within 30 days of activation and return devices within 10 business days to get a full refund.
  
  
• Modem Return: If cancelling home internet, return the modem within 30 days to avoid equipment fees (up to $180).
  
  
• Prepaid Auto-Cancel: Stops working after 120 days of no recharge.
  
  

💡 Best timing: cancel close to your billing date to avoid paying for an unused month.

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• Month-to-Month Plans: No cancellation fees, just pay final usage.
  
  
• Number Porting: $8 fee to transfer your number to another provider.
  
  
• Contract Plans: Early Exit Fee = 50% of plan fee × months remaining + device payments. Some plans may vary (e.g. 65% for tablets).
  
  
• Accessories Plans: Outstanding balance charged in full when main service is cancelled.
  
  
• Home Internet Equipment: Cancel early and don’t return the modem? You’ll be charged $7.50 × months remaining (up to $180).
  
  
• NBN Termination Fee: Set exit fees from $40–$350 depending on remaining months.
  
  

💡 Always check your contract for exit fee specifics, especially if you’re on a device or NBN plan.

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