Trying to cancel Vodafone? Avoid the runaround.
Can you cancel your Vodafone subscription? Check eligibility and conditions
Yes, Vodafone lets you cancel most services, but there are conditions:
- Prepaid: Cancel anytime by stopping recharges. Service auto-disconnects after 120 days of inactivity.
- Month-to-month Postpaid: No lock-in, cancel anytime without a fee.
- Contracted Plans: Cancelling early? You'll pay out remaining device payments and may incur an Early Exit Fee (EEF).
- Accessories Plans: Cancelling your main service triggers an immediate charge for remaining accessory instalments.
- Number Porting: Keep your number by having your new provider initiate the transfer. Vodafone charges $8 to port out.
- Online Orders: Can’t be cancelled once placed. If it's faulty, return after delivery.
- 30-Day Guarantee: New customers can cancel within 30 days and get a full refund. Just return your device in original packaging within 10 days.
💡 Only the account holder can cancel a plan, others (including family) can’t do it on your behalf.
How to cancel a Vodafone subscription, service or order
Choose the cancellation method that suits you:
- App Chat (Recommended): Open the My Vodafone app and start a chat. It’s fast and easy.
- Phone: Call 1555 (Vodafone mobile) or 1300 650 410 (any phone). Overseas? Use +61 426 320 000.
- Store Visit: Go to any Vodafone store with ID and account info.
- NBN Services: Call 1300 801 122 to cancel home internet plans.
- Number Transfer: Switching carriers? Your new provider will handle it, but your Vodafone number must still be active on port day.
💡 Cancelling accessories? You’ll need to pay off any balance on your next bill.
How long does a Vodafone cancellation take?
- Billing Cycles: Vodafone charges a month in advance. Cancel mid-cycle? You still pay the full month. There are no pro-rata refunds.
- Final Bill: Issued on your next billing date after disconnection, including usage, EEFs, and accessory balances.
- 30-Day Guarantee: Cancel within 30 days of activation and return devices within 10 business days to get a full refund.
- Modem Return: If cancelling home internet, return the modem within 30 days to avoid equipment fees (up to $180).
- Prepaid Auto-Cancel: Stops working after 120 days of no recharge.
💡 Best timing: cancel close to your billing date to avoid paying for an unused month.
Vodafone cancellation fees and final charges – what to expect
- Month-to-Month Plans: No cancellation fees, just pay final usage.
- Number Porting: $8 fee to transfer your number to another provider.
- Contract Plans: Early Exit Fee = 50% of plan fee × months remaining + device payments. Some plans may vary (e.g. 65% for tablets).
- Accessories Plans: Outstanding balance charged in full when main service is cancelled.
- Home Internet Equipment: Cancel early and don’t return the modem? You’ll be charged $7.50 × months remaining (up to $180).
- NBN Termination Fee: Set exit fees from $40–$350 depending on remaining months.
💡 Always check your contract for exit fee specifics, especially if you’re on a device or NBN plan.
Vodafone cases submitted through Ajust
I called multiple times to cancel my contract, but instead Vodafone put me on a new service I never asked for. It felt like they ignored what I wanted and trapped me in something I didn’t agree to. - Coopamah
I tried to cancel a phone order several times, but Vodafone kept telling me it was sorted while still attempting to charge my card. Months later I’m still fighting to cancel something I never even received. - Aakash
Even after cancelling my internet plan in store and on the phone, Vodafone kept billing me. I’ve had enough of the endless charges for a service I clearly ended. - Deborah
I cancelled my Vodafone plan because the coverage was so poor, but they still chased me for handset repayments and bills. I don’t think I should keep paying for a service that was never reliable. - Matt
Consumer experiences with Vodafone cancellations
✅ Easy App Cancellation: One user cancelled via app chat and had no exit fees on their month-to-month plan. They returned their device quickly and were refunded under the 30-day guarantee with no dramas.
⚠️ Mid-Contract Confusion: Another user cancelled a 24-month plan early, unaware of the EEF. They received no refund for unused days and paid a large final bill including device balance.
Vodafone Cancellation FAQs
Can I cancel my Vodafone plan without paying fees?
Yes, you can cancel month-to-month Vodafone plans anytime without fees. Contracted plans, however, may trigger early exit fees and device balance charges. To avoid unexpected costs, review your contract terms carefully and consider timing cancellation near your billing date for smoother final charges.
How do I cancel my Vodafone service the fastest way?
The quickest way to cancel Vodafone is via the My Vodafone app chat. It’s faster than phone or store visits and avoids long wait times. If you’re switching providers, your new carrier can transfer your number, but ensure your Vodafone service is active on the porting day.
What happens to my Vodafone bill after I cancel?
Vodafone bills in advance, so canceling mid-cycle won’t get you a pro-rata refund. Your final bill, issued after disconnection, includes all usage, fees, and device or accessory balances. Cancelling close to your billing date helps avoid paying for unused service.
Does Vodafone offer a cooling-off period for cancellations?
Yes, Vodafone’s 30-Day Guarantee lets new customers cancel within 30 days for a full refund. You must return your device in original packaging within 10 business days. This guarantee provides peace of mind if you change your mind soon after signing up.
Tried to cancel but Vodafone made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.