Trying to cancel

Singapore Airlines

? Avoid the runaround.

Refundable vs Non-refundable Tickets:

• Refundable fares (Flex, Business Class, First Class): Full refund available minus applicable cancellation fees.
  
  
• Non-refundable fares (Economy Saver, promotional fares): Only taxes refunded; base fare is forfeited.
  
  

24-Hour Risk-Free Cancellation:

• Flights booked to/from the U.S. at least 7 days in advance can be cancelled within 24 hours of booking for a full refund.
  
  

Cancellation Deadlines:

• You must cancel before your flight's departure to avoid being marked a no-show, forfeiting refund eligibility.
  
  

Third-party Bookings:

• If you booked via a travel agent or third-party, cancellations must be processed through them, not directly with Singapore Airlines.
  
  

Involuntary Cancellation (Airline-Initiated):

• You’re entitled to a full refund if Singapore Airlines cancels or significantly delays your flight, regardless of fare type.
  

Step-by-Step Cancellation Process:

1. Manage Your Booking: Visit Singapore Airlines Manage Booking, enter your booking reference and last name.
   
   
2. Select 'Cancel Booking': Follow prompts to confirm your cancellation request.
   
   
3. Complete the Refund Form (if required): Fill out the Assistance Request Form if unable to cancel directly online.
   
   
4. Confirmation Email: Check your email for a cancellation confirmation and refund reference number. Save this for your records.
   
   
5. Third-party Bookings: Contact your travel agent directly to manage your cancellation and refund.
   

Refund Processing Time:

• Refunds are typically processed within 7–14 business days, though it may take longer (up to a few billing cycles) depending on your bank.
  
  

24-Hour Cancellation Deadline (U.S.):

• Bookings made to/from the U.S. must be cancelled within 24 hours of purchase to receive a full refund.
  
  

Standard Cancellation Deadline:

• Cancel prior to flight departure to maintain refund eligibility. Non-refundable tickets must be cancelled before departure to reclaim unused taxes.
  
  

Follow-up Timeline:

• If no refund is received within 4 weeks, contact Singapore Airlines support for assistance.
  

Cancellation Fees by Fare Type:

• Refundable fares: Usually no cancellation fee or minimal administrative charges.
  
  
• Discounted Economy fares: Cancellation fees typically range from $200–300 or more, as specified in your fare rules.
  
  
• Non-refundable fares: Base fare is not refundable; only unused taxes are returned.
  
  

No Additional Airline Processing Fees:

• Singapore Airlines does not charge additional "processing" fees for refunds beyond what is stipulated by fare conditions.
  

Involuntary Cancellations:

• No fees apply when the airline cancels or significantly delays your flight.