Trying to cancel

OVO Energy

? Avoid the runaround.

• No lock-in contracts – OVO Energy plans in Australia are generally ongoing with no fixed term, so you can cancel anytime without penalty.
  
  
• Switching to another provider – You don’t need to call OVO. Your new provider handles the transfer automatically.
  
  
• Moving house – You can close your OVO account by giving 3–10 days’ notice so OVO can arrange a final meter read and disconnection.
  
  
• Exit fees – OVO does not charge exit fees on current residential plans, though check your original plan documents in case of rare legacy contracts.
  
  
• Outstanding bills – Cancelling doesn’t erase debts. You’ll need to pay for energy used up to your end date.
  
  
• Account holder authority – Only the account holder (or authorised contact) can request cancellation.
  
  
• Cooling-off period – New sign-ups have a 10 business day cooling-off period where you can cancel with no charges at all.
  

Switching to a New Provider

1. Sign up with your new energy provider.
   
   
2. They will notify OVO and handle the transfer.
   
   
3. OVO will generate a final bill for your usage up to the switch date.
   
   
4. Pay your final bill (or request a credit refund if applicable).
   
   
5. Check your MyOVO account to confirm closure.
   
   

💡 Power supply is not interrupted during the switch.

Closing Account (Moving Out)

1. Contact OVO on 1300 937 686 or email hello@ovoenergy.com.au.
   
   
2. Give at least 3 business days’ notice (up to 10 days recommended).
   
   
3. Provide your move-out date, account details, and forwarding address for the final bill.
   
   
4. OVO (or your distributor) arranges a final meter read.
   
   
5. You’ll receive a final bill (including any distributor disconnection fee).
   
   
6. Pay the bill, or request a refund if your account was in credit.
   
   
7. OVO will confirm your account closure.
   

• Notice period – Give 3–10 business days before moving out to avoid rush fees.
  
  
• Switching – Happens at your next meter read (instant if you have a smart meter).
  
  
• Final bill – Usually arrives within 1–2 weeks of cancellation.
  
  
• Cooling-off – 10 business days after sign-up to cancel penalty-free.
  
  
• Account deletion – Once your final bill is settled, closure is immediate.
  

• No exit fees – Standard residential customers are not charged cancellation fees.
  
  
• Distributor fees – Final bills may include:
  
  
  • Disconnection fee ($10–$80, depending on distributor).
    
    
  • Special meter read fee ($10–$50 if requested off-cycle).
    
    
• Final usage charges – You’ll pay for all electricity used up to your end date.
  
  
• Outstanding debts – Must be settled in the final bill.
  
  
• Promotions/discounts – You may lose any future benefits if you cancel early, but no penalties apply.