Trying to cancel OVO Energy? Avoid the runaround.
Can you cancel your OVO Energy subscription? Check eligibility and conditions
- No lock-in contracts – OVO Energy plans in Australia are generally ongoing with no fixed term, so you can cancel anytime without penalty.
- Switching to another provider – You don’t need to call OVO. Your new provider handles the transfer automatically.
- Moving house – You can close your OVO account by giving 3–10 days’ notice so OVO can arrange a final meter read and disconnection.
- Exit fees – OVO does not charge exit fees on current residential plans, though check your original plan documents in case of rare legacy contracts.
- Outstanding bills – Cancelling doesn’t erase debts. You’ll need to pay for energy used up to your end date.
- Account holder authority – Only the account holder (or authorised contact) can request cancellation.
- Cooling-off period – New sign-ups have a 10 business day cooling-off period where you can cancel with no charges at all.
How to cancel a OVO Energy subscription, service or order
Switching to a New Provider
- Sign up with your new energy provider.
- They will notify OVO and handle the transfer.
- OVO will generate a final bill for your usage up to the switch date.
- Pay your final bill (or request a credit refund if applicable).
- Check your MyOVO account to confirm closure.
💡 Power supply is not interrupted during the switch.
Closing Account (Moving Out)
- Contact OVO on 1300 937 686 or email hello@ovoenergy.com.au.
- Give at least 3 business days’ notice (up to 10 days recommended).
- Provide your move-out date, account details, and forwarding address for the final bill.
- OVO (or your distributor) arranges a final meter read.
- You’ll receive a final bill (including any distributor disconnection fee).
- Pay the bill, or request a refund if your account was in credit.
- OVO will confirm your account closure.
How long does a OVO Energy cancellation take?
- Notice period – Give 3–10 business days before moving out to avoid rush fees.
- Switching – Happens at your next meter read (instant if you have a smart meter).
- Final bill – Usually arrives within 1–2 weeks of cancellation.
- Cooling-off – 10 business days after sign-up to cancel penalty-free.
- Account deletion – Once your final bill is settled, closure is immediate.
OVO Energy cancellation fees and final charges – what to expect
- No exit fees – Standard residential customers are not charged cancellation fees.
- Distributor fees – Final bills may include:
- Disconnection fee ($10–$80, depending on distributor).
- Special meter read fee ($10–$50 if requested off-cycle).
- Disconnection fee ($10–$80, depending on distributor).
- Final usage charges – You’ll pay for all electricity used up to your end date.
- Outstanding debts – Must be settled in the final bill.
- Promotions/discounts – You may lose any future benefits if you cancel early, but no penalties apply.
OVO Energy cases submitted through Ajust
I cancelled my OVO Energy service in mid-May, but I was still charged full amounts in May and June without receiving any invoices. The charges were almost double my usual bill, and I had no paperwork to explain why I was paying for a service that was already cancelled. It left me confused, stressed, and chasing basic clarity that should have been automatic. - Bill
I moved to a new energy provider and OVO was fully aware of the transfer date, but they never sent a final bill or any proper communication to close my account. I followed up multiple times, expecting a simple final statement, but nothing came through. Being left in limbo after cancelling made it hard to know where I stood financially. - Bronwyn
Consumer experiences with OVO Energy cancellations
Smooth switches – Customers often report that switching providers was seamless, with OVO closing accounts automatically and final bills arriving promptly.
Moving-out tips – Some found providing their own meter photos sped up final bill accuracy and avoided disputes.
Direct debit hiccups – A few customers reported direct debits continuing after closure. OVO refunded these, but it’s wise to cancel direct debit once your final bill is paid.
OVO Energy Cancellation FAQs
Can you cancel your OVO Energy subscription at any time in Australia?
Yes, you can cancel an OVO Energy subscription at any time because most Australian plans have no lock-in contracts. This means there are no exit penalties for standard residential customers. You’ll only need to pay for electricity used up to your cancellation date, plus any applicable distributor fees. It’s still smart to check your original plan documents in case you’re on a rare legacy contract with different terms.
Do you need to contact OVO Energy to cancel when switching providers?
No, you don’t need to contact OVO Energy if you’re switching to another provider. Your new energy provider handles the entire transfer process on your behalf. OVO will automatically close your account and issue a final bill for usage up to the switch date. Your power supply isn’t interrupted during the switch, which makes changing providers simple and low-risk.
How do you cancel OVO Energy when moving house?
To cancel OVO Energy when moving house, you need to contact them directly and give at least 3 business days’ notice. OVO will arrange a final meter read and close your account on your move-out date. You’ll receive a final bill covering usage and any distributor disconnection fees. Providing accurate dates and meter access helps avoid billing disputes later.
Are there any fees or charges when cancelling OVO Energy?
OVO Energy does not charge exit fees on current residential plans, but final bills may include distributor-related charges. These can include disconnection fees or special meter read fees if requested off-cycle. Cancelling does not wipe outstanding debts, so all usage charges must be paid. If your account is in credit, you can request a refund after cancellation.
Tried to cancel but OVO Energy made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.