Trying to cancel Netflix? Avoid the runaround.
Can you cancel your Netflix subscription? Check eligibility and conditions
Netflix keeps things simple. You can cancel anytime, with no contracts, no lock-in periods, and no cancellation fees. But there are a few conditions to note:
- 🧾 Direct Billing vs Third-Party: If you signed up through Apple, Google Play, Telstra, or another partner, you’ll need to cancel through them, not via Netflix.
- 📅 Access until period end: When you cancel, you can keep watching until your current paid billing cycle ends.
- 🧍 Extra Members: Cancelling your main account also cancels any “extra member” accounts linked to it.
- ⏸️ Account on Hold? If your account is already suspended due to payment issues, cancellation takes effect immediately.
- ♻️ Want to rejoin later? Netflix keeps your profiles and viewing history for up to 24 months so you can pick up right where you left off.
Everyone is eligible to cancel Netflix at any time. No delays. No pressure. Just click and go.
How to cancel a Netflix subscription, service or order
🖥 If you subscribed directly via Netflix:
- Log in at Netflix.com and click your profile icon.
- Choose “Account” from the dropdown.
- In the Membership & Billing section, click “Cancel Membership”.
- Click “Finish Cancellation” to confirm.
- You’ll see an on-screen message and get a confirmation email. Done!
📱 If you subscribed via Apple (iTunes):
- Go to Settings on your iPhone/iPad.
- Tap your name > Subscriptions > Netflix.
- Tap “Cancel Subscription” and confirm.
📱 If you subscribed via Google Play:
- Open the Google Play Store app.
- Tap your profile > Payments & Subscriptions > Subscriptions > Netflix.
- Tap “Cancel Subscription” and confirm.
📡 If you subscribed via a telco or bundle:
Contact your service provider (e.g., Telstra, Optus) or log into their customer portal to cancel Netflix.
✅ Always confirm the cancellation. Netflix (or your provider) will send a confirmation email.
💡 Optional: Some accounts may see a “Pause Membership” option instead of cancel. This stops billing for up to 3 months. If you want to cancel completely, click “Finish Cancellation.”
How long does a Netflix cancellation take?
- ✅ Cancel anytime — no minimum notice period required.
- 🔚 Service continues until the end of your current billing cycle. For example, cancel on the 5th, and if your renewal is the 20th, you still have Netflix access until the 19th.
- 💡 To avoid your next charge, cancel at least 1 day before your billing date.
- 🚫 No refunds for mid-cycle cancellation, but you get full use of the service until the end.
- 🆗 Restart anytime before your cancellation takes effect and your account will stay active.
- ⚠️ If your account is on hold due to non-payment, cancellation takes effect immediately.
Cancel the day before your renewal date to avoid being billed again. Netflix makes it clear when your account will end during the cancellation process.
Netflix cancellation fees and final charges – what to expect
- ✅ No cancellation fee — Netflix doesn’t charge for cancelling, no matter when you do it.
- 📝 No hidden costs — cancelling simply stops future billing.
- 📲 Third-party subscriptions (Apple, Google, Telstra, etc.) also do not charge to cancel, but you must cancel via the correct platform.
- 💰 No refund for unused days — Netflix does not prorate partial months.
- 🔁 No reactivation fee if you come back later — you’ll just pay the current plan price.
Netflix cases submitted through Ajust
I tried to cancel Netflix after deciding it wasn’t worth the cost anymore, but it was impossible to get hold of anyone to actually stop the auto deductions on my credit card. There was no clear contact option and no real support at any level. I just wanted to terminate the service and move on, but Netflix made even that frustratingly difficult. - Robert
I no longer have an active Netflix account, yet I kept being charged anyway. I contacted customer service multiple times, asked repeatedly to speak to a supervisor, and was denied every time. They showed no interest in fixing the issue or even acknowledging the mistake. Being billed after cancellation and then ignored made the whole experience exhausting and unfair. - Minh
Netflix altered the terms of my agreement without my consent, which completely changed how I could use the service. I never agreed to the new conditions, but suddenly my access was restricted unless I paid more. It felt like the rules were changed mid-subscription, leaving me with no real choice except to cancel or accept worse value. - Jordan
I was charged for two months for a Netflix subscription I never authorised. When I realised what was happening, it was already too late and the money was gone. Cancelling and getting clear answers felt impossible, and I was left dealing with charges that should never have existed in the first place. - Owen
Consumer experiences with Netflix cancellations
“Cancelled in 10 minutes” – One user signed up, realised the Basic plan didn’t support Chromecast, and cancelled right away.
“Cancelled after a price hike” – An Aussie user dropped Netflix via web account after pricing changes. The cancellation process was instant and drama-free.
Forgot to confirm – A user cancelled but missed the final confirmation step. They were billed for 18 more months until their bank stepped in. Always finish the process and check your email.
Netflix Cancellation FAQs
Can you cancel your Netflix subscription at any time?
Yes, you can cancel your Netflix subscription at any time with no contracts, lock-in periods, or cancellation fees. Cancellation simply stops future billing, not your access. You’ll still be able to watch Netflix until the end of your current paid billing cycle. This applies to all Netflix plans, making it a flexible option if you’re cutting costs, switching services, or cancelling after a price increase.
What happens after you cancel Netflix?
After cancelling Netflix, your account stays active until the end of your current billing period, then stops automatically. You won’t be charged again unless you restart the membership. Netflix also keeps your profiles, preferences, and viewing history saved for up to 24 months. That means if you rejoin later, you can pick up right where you left off without setting everything up again.
How do you cancel Netflix if you subscribed through Apple, Google Play, or a telco?
If you subscribed to Netflix through Apple, Google Play, or a telco like Telstra or Optus, you must cancel through that provider. Netflix won’t show a cancel button on its website for third-party billing. The steps are usually found under subscriptions or account settings in the relevant app or customer portal. Always confirm cancellation and check for a confirmation email.
Are there any Netflix cancellation fees, refunds, or final charges?
Netflix does not charge any cancellation fees and there are no hidden costs when you cancel. However, Netflix does not offer refunds for unused days if you cancel mid-billing cycle. You simply keep access until the period ends. If your account is already suspended due to non-payment, cancellation takes effect immediately. There’s also no fee to restart Netflix later if you return.
Tried to cancel but Netflix made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.