

Trying to cancel Netflix? Avoid the runaround.
Can you cancel your Netflix subscription? Check eligibility and conditions
Netflix keeps things simple. You can cancel anytime, with no contracts, no lock-in periods, and no cancellation fees. But there are a few conditions to note:
- 🧾 Direct Billing vs Third-Party: If you signed up through Apple, Google Play, Telstra, or another partner, you’ll need to cancel through them, not via Netflix.
- 📅 Access until period end: When you cancel, you can keep watching until your current paid billing cycle ends.
- 🧍 Extra Members: Cancelling your main account also cancels any “extra member” accounts linked to it.
- ⏸️ Account on Hold? If your account is already suspended due to payment issues, cancellation takes effect immediately.
- ♻️ Want to rejoin later? Netflix keeps your profiles and viewing history for up to 24 months so you can pick up right where you left off.
Everyone is eligible to cancel Netflix at any time. No delays. No pressure. Just click and go.
How to cancel a Netflix subscription, service or order
🖥 If you subscribed directly via Netflix:
- Log in at Netflix.com and click your profile icon.
- Choose “Account” from the dropdown.
- In the Membership & Billing section, click “Cancel Membership”.
- Click “Finish Cancellation” to confirm.
- You’ll see an on-screen message and get a confirmation email. Done!
📱 If you subscribed via Apple (iTunes):
- Go to Settings on your iPhone/iPad.
- Tap your name > Subscriptions > Netflix.
- Tap “Cancel Subscription” and confirm.
📱 If you subscribed via Google Play:
- Open the Google Play Store app.
- Tap your profile > Payments & Subscriptions > Subscriptions > Netflix.
- Tap “Cancel Subscription” and confirm.
📡 If you subscribed via a telco or bundle:
Contact your service provider (e.g., Telstra, Optus) or log into their customer portal to cancel Netflix.
✅ Always confirm the cancellation. Netflix (or your provider) will send a confirmation email.
💡 Optional: Some accounts may see a “Pause Membership” option instead of cancel. This stops billing for up to 3 months. If you want to cancel completely, click “Finish Cancellation.”
How long does a Netflix cancellation take?
- ✅ Cancel anytime — no minimum notice period required.
- 🔚 Service continues until the end of your current billing cycle. For example, cancel on the 5th, and if your renewal is the 20th, you still have Netflix access until the 19th.
- 💡 To avoid your next charge, cancel at least 1 day before your billing date.
- 🚫 No refunds for mid-cycle cancellation, but you get full use of the service until the end.
- 🆗 Restart anytime before your cancellation takes effect and your account will stay active.
- ⚠️ If your account is on hold due to non-payment, cancellation takes effect immediately.
Cancel the day before your renewal date to avoid being billed again. Netflix makes it clear when your account will end during the cancellation process.
Netflix cancellation fees and final charges – what to expect
- ✅ No cancellation fee — Netflix doesn’t charge for cancelling, no matter when you do it.
- 📝 No hidden costs — cancelling simply stops future billing.
- 📲 Third-party subscriptions (Apple, Google, Telstra, etc.) also do not charge to cancel, but you must cancel via the correct platform.
- 💰 No refund for unused days — Netflix does not prorate partial months.
- 🔁 No reactivation fee if you come back later — you’ll just pay the current plan price.
Netflix cases submitted through Ajust
Consumer experiences with Netflix cancellations
“Cancelled in 10 minutes” – One user signed up, realised the Basic plan didn’t support Chromecast, and cancelled right away.
“Cancelled after a price hike” – An Aussie user dropped Netflix via web account after pricing changes. The cancellation process was instant and drama-free.
Forgot to confirm – A user cancelled but missed the final confirmation step. They were billed for 18 more months until their bank stepped in. Always finish the process and check your email.
Netflix Cancellation FAQs
Tried to cancel but Netflix made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.