Still waiting on a

GoGet

refund?

Whether you get money back from GoGet depends on what was charged and when you cancelled. The GoGet refund policy sits across two documents — its Refunds Policy and its Membership Terms of Use — and covers membership fees, billing errors, fuel credits, and pre-authorisation holds. This guide applies to GoGet members in Australia.

When you generally qualify for a refund

• Your application is rejected — GoGet refunds any application and membership fees you paid if your membership is declined.
• You cancel after your initial term ends — membership fees are refunded on a pro-rated basis once you're past your commitment period (1, 6 or 12 months, depending on your plan). This is the basis for a GoGet cancel membership refund.
• You were incorrectly charged — billing errors, fuel you paid out of pocket, or any charge applied in error can be credited back to your card or your account, at your discretion.
• Fuel or condition credits — if a car has under a quarter tank at the start of your booking and you report it with a fuel-gauge photo after refuelling, GoGet credits you $25.
• A pre-authorisation hold — the temporary ~$1 validation hold is not a charge and releases automatically. See the GoGet pre-authorisation hold refund detail below.

When you generally don't qualify

• Cancelling during your initial term — membership fees are not refunded mid-term, except in the specific circumstances set out in your membership agreement.
• Early returns — there's no automatic refund for bringing a car back before your booked end time. Shortening a booking in advance can reduce charges (see below).
• Damage or excess charges where you're at fault — these are recoverable by GoGet and aren't simply refundable, though they can be disputed and your Australian Consumer Law rights stay intact.

There's no self-service refund button for most charges — refunds run through GoGet support. Here's how to get a refund from GoGet step by step.

1. Review the charge first. Check your booking history, invoices and the Schedule of Fees in the app or Member Portal to confirm exactly what the charge is for.

2. Adjust before the booking if you can. Avoiding a charge beats chasing a refund — change or cancel a booking via the app under GoGet's cancellation rules.

3. Contact GoGet support with your member number, booking reference, the charge amount and date, and photos for any fuel or condition issue. Reach the team via the GoGet contact page.

4. State your preferred refund method — a card reversal to your original card, or account credit toward future invoices. GoGet offers both at the member's discretion, so say which you want.

5. Disputing a damage or excess charge? Provide your damage report, photos and any evidence the damage pre-existed. If it's unresolved, the formal path runs Dispute Notice → mediation within 30 days → court, with your ACL rights preserved.

If GoGet won't budge on a charge you believe is wrong, you can escalate a formal complaint to push it further.

Timing depends on the refund type and your bank. Here's what to expect once a refund is approved.

• Pre-authorisation hold release: automatic, typically within ~10 business days, with no action needed from you.
• Card reversals: GoGet processes these once approved, then your bank's clearing time applies — commonly a few business days after GoGet actions it.
• Account credit: applied to your account and offset against future invoices, usually faster than a card reversal once approved.
• Pro-rated membership refunds: processed after your cancellation is confirmed past the initial term.
• What speeds it up: providing your member number, booking reference, exact charge date and amount, and supporting photos up front.
• What slows it down: damage or fault disputes, charges needing investigation (such as fines passed through), and contacting support outside business hours. Some members report needing follow-ups when a refund "didn't show in the system."

GoGet offers two refund routes plus an automatic hold release. The choice between the two is yours.

• Card reversal: the charge is credited back to the original cardholder's card.
• GoGet account credit: the charge is instead applied as credit against your future invoices. GoGet states the choice between card reversal and credit is at the member's discretion.
• Automatic pre-authorisation release: the ~$1 validation hold is released back automatically — it's not refunded as a separate transaction.

Worth knowing: goodwill gestures often default to a small account credit rather than a cash reversal, and disputed damage charges aren't refunded until the dispute is resolved.

• Unexpected reactivation charges. Members report old, previously-cancelled memberships being reactivated and charged — for example a $49 charge a year after cancelling. Confirm cancellation in writing, keep the confirmation, and watch your next billing cycle. This is the most common GoGet unexpected charge refund trigger.
• "Free first year" still charged. Some members were charged the $49 fee that was meant to be waived. Get the promo or waiver confirmed in writing and reference it when requesting the refund.
• Fuel reimbursement rejected. Members who paid for fuel out of pocket struggled to get it back. Use the in-car fuel card where possible; if you pay yourself, photograph the receipt and report it immediately via the app.
• Damage or excess charges disputed. Large excess charges (one reported case near ~$2,500) are a frequent flashpoint. Photograph the car before and after every trip, report pre-existing damage at the start, and consider reduced-excess cover ($2.50/hour, capped at $25/day) to limit a GoGet damage excess charge dispute.
• Goodwill credit instead of cash. Compensation is sometimes issued as small GoGet account credit rather than a cash reversal. Explicitly request a card reversal and cite that GoGet allows the method at the member's discretion.
• Refund "not showing in the system." When a charge appears on your card but not in GoGet's records, provide bank statement evidence and a transaction reference.