Had an issue with

GoGet

? Get a real response.

To make a GoGet complaint, use the official complaints form for trackable money disputes, or call Member Services on 1300 769 389 (24/7) for anything urgent during a booking. GoGet is Australia's largest car-sharing service, so complaints typically cover fuel reimbursement, billing, parking fines, car availability and customer service. Pick the channel that fits your issue.

Official Complaints Form (recommended)

• The fastest, trackable way to lodge a formal complaint: GoGet complaints form.
• Describe what went wrong, attach photos and receipts (especially for fuel, cleanliness or fines), and include your booking reference.
• GoGet states it uses this information "to fix your problem and improve the service in the future."

Phone — Member Services (24/7)

• Best for urgent issues mid-booking: a car that won't unlock, an accident, or being locked out.
• GoGet contact number: 1300 769 389 (international: +61 130 076 9389).
• Available 24 hours a day, 7 days a week.

In-App Chat

• Open the GoGet app and use the chat function to message support.
• Keeps a written record of the conversation, useful if you later need to escalate.

Email

• General help: hello@goget.com.au.
• Product or service questions: questions@goget.com.au.

General Enquiry & Help Centre

• Raise non-urgent questions before they become complaints via the submit a request form.
• Browse self-service articles and contact options in the GoGet Help Centre.

Tip: For any money dispute — fuel, fines or extra charges — submit via the complaints form and keep screenshots of your booking, the dashboard fuel and odometer reading, and any receipts. Written evidence dramatically speeds up resolutions.

GoGet's stated approach is to acknowledge your complaint, investigate it, and work with you toward a resolution. There's no published turnaround for general complaints, so set your own reasonable deadline and keep records. Here's how the process generally runs.

• Acknowledgement and triage: Complaints lodged via the form or chat are logged and assigned to the Member Services team. Urgent in-booking issues are handled live on the 24/7 phone line.
• Investigation: GoGet reviews booking data, vehicle telematics, photos and receipts you supply. Fuel and cleanliness disputes are assessed against policy — for example, fuel credit is generally not given if refuelling didn't occur within roughly the first 10km or first hour of a booking.
• Communication: Updates are typically delivered by email or in-app chat. You can request escalation if the first response doesn't resolve the issue.
• Timeframe: GoGet doesn't publish a fixed turnaround for general complaints. For privacy-related complaints, its Privacy Policy commits to working with you within a reasonable timeframe; the OAIC standard of 30 days is a fair benchmark before external escalation.
• Who assists you: Front-line Member Services agents handle most cases (some support is delivered via an overseas contact centre). Complex or escalated matters go to a senior escalations team.

If the first answer doesn't satisfy you, you have a clear right to ask for the matter to be reviewed internally — and then externally to a regulator if it stays unresolved.

Drawn from ProductReview.com.au (around 3.9/5 from 1,950+ GoGet car share reviews), Trustpilot and OzBargain forums, these are the recurring themes in GoGet complaints.

Fuel Reimbursement Delays and Refusals

• The single biggest pain point: members report difficulty getting petrol refunded.
• The app often defaults to account credit instead of a bank refund, sometimes with no "submit request" button.
• Repeated requests for extra proof, and refunds refused under the "first 10km / first hour" rule, drive most GoGet fuel reimbursement complaints.

Fuel Card and Petrol Issues

• Fuel cards failing because the PIN is rejected.
• Cars picked up with less than a quarter tank.
• Frustration over policy changes requiring members to pay out-of-pocket.

Parking Fines and Infringement Charges

• Members charged for fines covering periods they weren't renting, or because GoGet didn't relocate a car as promised.
• Charges sometimes applied without clear proof or explanation.
• Fine disputes can drag on for months.

Billing and Overcharging

• Charged full booking time when a car was returned early.
• Per-kilometre charges (around $0.48/km) members say weren't made clear at booking, plus $25 non-refuelling fees.
• Admin fees applied after a rep allegedly waived them — a common GoGet billing dispute.

Vehicle Availability and Condition

• Booked car not at the pod or relocated, forcing members to abandon trips.
• Dirty cars with cobwebs and debris.

App Reliability and Customer Service

• Buggy app, freezing, and booking time auto-resetting to the hour without clear warning.
• Hard-to-reach support, an unhelpful chatbot, and chats ending after long waits.
• Difficulty understanding overseas call-centre agents, and a perception that dispute handling is rigid.