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The ASICS Australia return policy runs two separate tracks (online purchases and in-store purchases) with different rules for each. Eligibility hinges primarily on condition, timing, and whether you have prior approval before sending anything back.

Online Purchases (asics.com/au)

• Guest customers: Items must be returned within 45 days of delivery. One of the more generous standard windows in Australian footwear retail.
• OneASICS members: Extended to 60 days from delivery, with free return shipping included at no extra cost.
• Condition: Products must be unworn and unused, with all original packaging, boxes, and tags intact. Shoes tried on indoors with any visible sole contact may be rejected.
• Prior approval required: All return requests must be approved by ASICS before you post the item. Returns sent without approval may not be processed.

In-Store Purchases (ASICS retail stores, Australia)

• Returns accepted within 10 days of purchase, significantly shorter than the online window.
• Items must be in new condition with original boxes and tags attached.
• Original proof of purchase (receipt) is required.
• In-store returns offer three options: exchange, store credit note, or refund to original payment method.

When Refunds Are Not Available

• EQL Limited Release products cannot be returned or exchanged unless the item is faulty or defective.
• Products showing signs of wear, misuse, or customer-caused damage.
• Returns lodged without prior ASICS approval.
• Products purchased through unauthorised third-party or marketplace sellers not affiliated with ASICS Oceania.

Faulty or Defective Products

ASICS complies with the Australian Consumer Law (ACL), which provides independent rights beyond the standard return window. For major faults, customers can request a replacement or refund regardless of how long ago the purchase was made.

For minor faults, ASICS may choose to repair, replace, or refund at its discretion. Damage classified as normal wear and tear or customer misuse is excluded.

Online Return Process

1. Visit the ASICS Australia returns portal at asics.com/au — Returns and log into your account or access the guest return flow.
2. Lodge your return request by following the on-screen steps. This generates a packing slip, do not skip this; it is required for your return to be processed.
3. Print and include your packing slip inside the parcel. Missing packing slips are the most commonly cited cause of processing delays.
4. Arrange return postage at your own cost (e.g. via Australia Post). Guest customers are responsible for return shipping. OneASICS members receive free returns. No postage cost applies.
5. Pack the item securely in its original packaging with all tags, boxes, and accessories intact.
6. Post your parcel to the ASICS returns address shown in the portal. Use tracked shipping and retain your tracking number.
7. Allow up to 7 business days for ASICS to verify the return after it arrives at their warehouse.
8. Receive your refund to the original payment method once verification is complete. Bank processing times then apply.

In-Store Return Process

1. Bring the item (unworn, in original condition with tags and box) to your nearest ASICS retail store in Australia.
2. Present your original receipt as proof of purchase.
3. Return must be made within 10 days of purchase.
4. Choose from three outcomes: exchange, store credit note, or refund to original payment method.

Faulty or Defective Product Claims

1. Visit the ASICS Australia warranty claim form and submit photographs alongside a clear description of the fault.
2. ASICS will assess whether the issue qualifies as a manufacturing defect or normal wear and tear.
3. If approved, ASICS arranges a repair, replacement, or refund accordingly.
4. If your claim is initially rejected by a retailer, contact ASICS directly. The manufacturer has overridden retailer decisions in documented cases.

• Warehouse verification: ASICS aims to complete inspection within 7 business days of receiving your return at their warehouse.
• Bank processing: Once ASICS approves the refund, allow a further 3–5 business days for funds to appear, depending on your financial institution.
• Total expected timeframe (online): Approximately 10–14 business days from when ASICS receives the item, not from when you posted it.
• In-store refunds: Generally faster. Card refunds processed in-store commonly appear within 24–48 hours, based on customer-reported experiences.

What Delays Refunds

• Missing packing slip inside the parcel: ASICS explicitly flags this as the most common cause of delays.
• Returning an item without prior approval: unapproved returns may be rejected outright.
• Items that fail the unworn and unused inspection: these may be returned to you rather than refunded.
• High-volume periods such as post-Christmas or end-of-season sales can extend processing times.
• Return shipping transit time adds to the overall wait, particularly for regional or remote addresses.

Tips to Speed Things Up

• Join OneASICS (free) to access the 60-day window and free return shipping, removing postage delays entirely.
• Always include your packing slip and use tracked postage. Your tracking number is your proof of receipt.
• Lodge your return via the portal before posting, since prior approval is mandatory.
• Follow up proactively after 10 business days if you have not received a confirmation email.

Online Returns

• Original payment method: All online refunds are issued back to the original payment method - credit card, debit card, PayPal, Afterpay, or Zip. No alternative method is offered.
• No cash refunds or gift cards are issued for online returns.
• No online exchanges: ASICS does not offer size or style swaps for online purchases. If you need a different size, return the original item and place a new order separately.

In-Store Returns

• Exchange: Swap for a different size, colour, or product at the store.
• Store credit note: Issued for use at ASICS retail stores.
• Refund to original payment method: Returned directly to the card or payment method used at the time of purchase.

Return Shipping Costs

• OneASICS members: Free returns. No postage deduction from your refund.
• Guest customers: Self-funded return postage. The cost is not reimbursed unless the return is due to a faulty or incorrectly dispatched item.
• Original shipping costs: Non-refundable in all cases.

Buy Now Pay Later (BNPL) Refunds

• Afterpay and Zip refunds are returned to those accounts. Processing timelines may vary slightly based on each provider's own schedule.

• Items rejected for showing wear: The ASICS Australia return policy requires products to be "unworn and unused". Even light indoor use can result in rejection if soles show contact marks. Try shoes on carpet only and keep original packaging until you're certain.
• No prepaid return label for guest customers: Unlike New Balance, which offers free returns to all customers, ASICS only covers return postage for OneASICS members. Guest customers must purchase their own shipping, adding unexpected cost. Signing up for OneASICS before purchasing removes this friction.
• Long waits with no communication: Multiple Trustpilot reviewers report waiting three to six weeks for a refund with no proactive updates from ASICS. Retain your tracking number and follow up after 10 business days if no confirmation has arrived.
• No online exchanges: Customers expecting a simple size swap are caught off-guard. ASICS requires a return and separate re-order for online purchases — meaning a new charge hits before the refund clears. Having a secondary payment method available during the gap helps.
• Online vs. in-store purchase confusion: Customers who purchase online and try to return in-store (or vice versa) sometimes encounter uncertainty about which policy applies. Always process your return through the same channel where the purchase was made.
• Faulty product claim disputes: ASICS' classification of some defects as "wear and tear" rather than manufacturing faults has generated complaints. If a retailer rejects your warranty claim, contact ASICS directly with photographic evidence. Direct manufacturer contact has resolved cases that retailers initially declined.
• EQL Limited Release returns refused: Customers purchasing limited-edition collaborative footwear are sometimes unaware these items are non-returnable unless faulty. Check the product listing for "EQL Limited Release" designation before buying.