Had an issue with

ASICS

? Get a real response.

If you’re looking to complain to ASICS in Australia the fastest approach is picking the right path for your issue (delivery, returns, or faulty product) and having your details ready before you contact support.

Get your essentials ready first

• Order/invoice number, product details (style/size), and your contact info
• Photos if it’s a quality issue (the warranty form requests images like the sizing tag, defective area, and outsole)

Delivery delays:

1. Track the order status first using ASICS Order Search (you’ll need your order number, email, and billing postcode):

2. If it still doesn’t make sense, lodge an ASICS delivery delay complaint referencing the shipping expectations so your complaint is specific.

Returns (wrong size / change of mind / unwanted item)
Start on the returns page and follow the “Return an Item” flow, or return in-store at an eligible ASICS brand store:

• ASICS returns page
• ASICS online returns portal‍

Faulty items bought online
Use the official online Warranty Returns form:

• Warranty Returns form‍

In-store purchase issues (service problems, store returns, refund refusal)
ASICS directs in-store purchase complaints to the store. Store phone numbers and emails are listed by location here:

• In-store returns & store contacts‍

ASICS’ Australian support information shows complaint handling depends on online vs in-store, and whether the issue is change-of-mind or faulty goods.

Delivery issues (online orders)
ASICS publishes shipping and delivery expectations, including weekday shipping (Mon–Fri, excluding public holidays), delivery coverage (mainland Australia + Tasmania), and Express Delivery shown as 1–3 business days. Delivery is handled by Australia Post, with notification options via the AusPost app/email/SMS.

• Shipping policy and delivery restrictions‍

Returns (change of mind / wrong size)
ASICS states returns are generally available within 45 days for guests or 60 days for OneASICS members from receiving your order, return requests must be approved, and exchanges aren’t offered (you return the item, then purchase again).

ASICS also notes online purchases can be returned at ASICS brand stores (not stockists) where eligible, with proof of purchase and items unworn/unused with tags/packaging intact.

Faulty goods (online purchases)
The warranty returns pathway references Australian Consumer Law. For a minor fault, ASICS may choose repair/replace/refund; for a major fault, you can request replacement or refund.

Claims typically need purchase details and photos, so sending evidence upfront helps speed assessment.

In-store purchases
For store purchases, issues may be handled in-store or the item may be sent to a claims department in Marsden Park for assessment (as described in in-store terms).

• In-store terms of sale

Across major review platforms and forums, common themes include:

• Delivery and dispatch delays and frustration with limited updates or unclear timelines.
• Returns and refund delays or uncertainty about whether a return was received/processed, plus confusion about return requirements.
• Quality/durability concerns and disagreements about “normal wear and tear” vs a defect.
• Sizing/fit issues triggering returns and repeat contact with support.