Waiting on a

Allianz

refund? Let’s make sure you get it.

Key criteria for refunds at Allianz Australia include:

• Cooling-Off Period:
  Allianz provides a cooling-off period (21 days for Car, 14 days for Home, Boat, Caravan, Travel; 30 days for Life Insurance). Cancel within this window, with no claims made, for a full refund.
  
  
• Pro-Rata Refund After Cooling-Off:
  Cancel after the cooling-off period, and Allianz refunds your unused premium proportionally. For example, cancel mid-year and get roughly 50% back.
  
  
• No Cancellation Fees:
  Allianz explicitly does not charge any cancellation fees, a clear advantage compared to some competitors.
  
  
• Claims Impact:
  No refund if a total loss claim has been paid. Partial refunds can be reduced if other claims have been lodged.
  
  
• Specific Product Rules:\
  
  
  • Travel Insurance: Full refund if cancelled pre-trip and within cooling-off; pro-rata refunds afterward (no claims).
    
    
  • CTP Insurance: Refund linked to vehicle de-registration proof.
    
    
  • Life/Health Insurance: Pro-rata refunds if no claims. Specific conditions for Overseas Student Health Cover.
    
    
• Government Charges:
  Allianz may deduct unrecoverable government duties or taxes from your refund.
  

Follow these clear steps for a quick Allianz refund:

1. Gather Your Policy Information:
Have your policy number, details, and payment method ready.

2. Contact Allianz Customer Service:

• Call 13 1000 (Mon-Fri, 8am–9pm AEST)
  
  
• Use Allianz Contact Us online form or live chat

3. Verify Identity and Policy Details:
Provide name, policy number, address, and possibly security details.

4. Confirm Cancellation and Eligibility:
Allianz agent checks refund eligibility, confirms amount (full or pro-rata), and explains next steps clearly.

5. Receive Cancellation Confirmation:
You'll get an email or letter confirming cancellation and the refund amount.

6. Wait for Refund Processing:
Refund typically arrives within 5–10 business days depending on payment method.

Tip: Actively contact Allianz; just stopping payments does not automatically trigger a refund.

Typical refund processing timelines at Allianz:

• Processing Period:
  Usually 5–10 business days from cancellation confirmation.
  
  
• Refund Arrival:
  
  
  • Credit Card: Typically within a few days; might align with your card’s billing cycle.
    
    
  • Direct Bank Deposit: Usually within 3–7 business days.
    
    
  • Cheque (rare): Longer due to postal delivery and bank clearing.
    
    
• Potential Delays:
  
  
  • Outstanding balances or claims resolution may slightly delay refunds.
    
    
  • Incorrect or outdated bank details can cause hold-ups - verify with Allianz if delayed.
    
    

Follow Up if Delayed: If your refund isn't received within two weeks, contact Allianz promptly.

Allianz offers straightforward refund options:

• Original Payment Method:
  Refund credited directly back to your credit/debit card or via direct bank deposit if you originally paid by bank transfer.
  
  
• Cheque (Paper Cheque):
  Issued only if electronic methods aren’t possible (e.g., expired credit card). Less common and slower.
  
  
• Monthly Payments Adjustments:
  If paying monthly, Allianz simply stops future charges, refunding any partial month paid upfront.
  

Note: No store credit or vouchers; refunds are always monetary.

Avoid these common pitfalls when seeking refunds:

• Not Formally Cancelling:
  Stopping payments doesn’t trigger automatic refunds. You must explicitly cancel via Allianz.
  
  
• Card or Bank Account Issues:
  Expired cards or closed bank accounts can delay refunds. Provide current details upfront.
  
  
• Cooling-Off Period Confusion:
  Full refunds only apply if cancelled within the exact cooling-off timeframe. Missing by even one day shifts to pro-rata refund.
  
  
• Claims Reducing Refund:
  If you had a claim, particularly a total loss claim, refunds are reduced or unavailable. Manage your expectations accordingly.
  
  
• Government Charges Deduction:
  Allianz deducts non-refundable stamp duty or levies. The refund might be slightly lower than strict pro-rata.
  
  
• Direct Debit Timing Issues:
  Cancelling close to your payment date might result in an extra charge and then a later refund.
  
  

Tip: Clearly document your cancellation request and follow up if needed.