

Waiting on a Allianz refund? Let’s make sure you get it.
We’ll break down the Allianz refund policy, help you understand your rights and take action if something's wrong.
Can you get a refund from Allianz? Check eligibility first
Key criteria for refunds at Allianz Australia include:
- Cooling-Off Period:
Allianz provides a cooling-off period (21 days for Car, 14 days for Home, Boat, Caravan, Travel; 30 days for Life Insurance). Cancel within this window, with no claims made, for a full refund. - Pro-Rata Refund After Cooling-Off:
Cancel after the cooling-off period, and Allianz refunds your unused premium proportionally. For example, cancel mid-year and get roughly 50% back. - No Cancellation Fees:
Allianz explicitly does not charge any cancellation fees, a clear advantage compared to some competitors. - Claims Impact:
No refund if a total loss claim has been paid. Partial refunds can be reduced if other claims have been lodged. - Specific Product Rules:\
- Travel Insurance: Full refund if cancelled pre-trip and within cooling-off; pro-rata refunds afterward (no claims).
- CTP Insurance: Refund linked to vehicle de-registration proof.
- Life/Health Insurance: Pro-rata refunds if no claims. Specific conditions for Overseas Student Health Cover.
- Travel Insurance: Full refund if cancelled pre-trip and within cooling-off; pro-rata refunds afterward (no claims).
- Government Charges:
Allianz may deduct unrecoverable government duties or taxes from your refund.
How to get a refund from Allianz
Follow these clear steps for a quick Allianz refund:
1. Gather Your Policy Information:
Have your policy number, details, and payment method ready.
2. Contact Allianz Customer Service:
- Call 13 1000 (Mon-Fri, 8am–9pm AEST)
- Use Allianz Contact Us online form or live chat
3. Verify Identity and Policy Details:
Provide name, policy number, address, and possibly security details.
4. Confirm Cancellation and Eligibility:
Allianz agent checks refund eligibility, confirms amount (full or pro-rata), and explains next steps clearly.
5. Receive Cancellation Confirmation:
You'll get an email or letter confirming cancellation and the refund amount.
6. Wait for Refund Processing:
Refund typically arrives within 5–10 business days depending on payment method.
Tip: Actively contact Allianz; just stopping payments does not automatically trigger a refund.
Allianz’s refund timeframe - how long it takes
Typical refund processing timelines at Allianz:
- Processing Period:
Usually 5–10 business days from cancellation confirmation. - Refund Arrival:
- Credit Card: Typically within a few days; might align with your card’s billing cycle.
- Direct Bank Deposit: Usually within 3–7 business days.
- Cheque (rare): Longer due to postal delivery and bank clearing.
- Credit Card: Typically within a few days; might align with your card’s billing cycle.
- Potential Delays:
- Outstanding balances or claims resolution may slightly delay refunds.
- Incorrect or outdated bank details can cause hold-ups - verify with Allianz if delayed.
- Outstanding balances or claims resolution may slightly delay refunds.
Follow Up if Delayed: If your refund isn't received within two weeks, contact Allianz promptly.
Allianz’s refund methods - how you'll get your money back
Allianz offers straightforward refund options:
- Original Payment Method:
Refund credited directly back to your credit/debit card or via direct bank deposit if you originally paid by bank transfer. - Cheque (Paper Cheque):
Issued only if electronic methods aren’t possible (e.g., expired credit card). Less common and slower. - Monthly Payments Adjustments:
If paying monthly, Allianz simply stops future charges, refunding any partial month paid upfront.
Note: No store credit or vouchers; refunds are always monetary.
Common refund issues with Allianz
Avoid these common pitfalls when seeking refunds:
- Not Formally Cancelling:
Stopping payments doesn’t trigger automatic refunds. You must explicitly cancel via Allianz. - Card or Bank Account Issues:
Expired cards or closed bank accounts can delay refunds. Provide current details upfront. - Cooling-Off Period Confusion:
Full refunds only apply if cancelled within the exact cooling-off timeframe. Missing by even one day shifts to pro-rata refund. - Claims Reducing Refund:
If you had a claim, particularly a total loss claim, refunds are reduced or unavailable. Manage your expectations accordingly. - Government Charges Deduction:
Allianz deducts non-refundable stamp duty or levies. The refund might be slightly lower than strict pro-rata. - Direct Debit Timing Issues:
Cancelling close to your payment date might result in an extra charge and then a later refund.
Tip: Clearly document your cancellation request and follow up if needed.
Real Allianz Complaints Submitted Through Ajust
Real Allianz refund cases – what worked for other customers
Quick Car Insurance Refund: “Cancelled my car insurance mid-year after selling my vehicle. Allianz refunded in about five business days."
Travel Insurance Cooling-Off: “COVID-19 cancelled our travel plans. Allianz fully refunded our travel insurance premium within three days. It was very straightforward.”
Delayed Refund Resolution: “My refund was delayed due to a small admin error with my bank details, but once I contacted Allianz, they quickly sorted it out.”
How Allianz Refund Policy Compares to Competitors
- Allianz: 14–30 days cooling-off; no cancellation fee; pro-rata refunds; transparent, straightforward customer experience.
- Budget Direct: 21 days cooling-off; ~$40 cancellation fee; pro-rata refunds; lower refunds due to fees.
- NRMA (IAG): 21 days cooling-off; no cancellation fee; pro-rata refunds; slightly easier online cancellation process.
- Youi: 20 days cooling-off; potential hidden short-rate fee; pro-rata refunds with possible deductions; less transparency on refund amounts.
- AAMI: 21 days cooling-off; no cancellation fee; pro-rata refunds; similarly customer-friendly policy.
Allianz’s key advantages: No cancellation fees, transparent pro-rata refund calculation, and competitive cooling-off period.
Allianz Refund FAQs
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Allianz
refund request that gets seen.