Trying to cancel

Allianz

? We’ll help you do it properly.

 Allianz Australia allows customers to cancel their insurance policies at any time, covering car insurance, home insurance, travel insurance, and more. Important terms include:

• Cooling-Off Period:
  
  
  • Car Insurance: 21 days
    
    
  • Home, Landlord, Caravan, Trailer, Business or Travel Insurance: 14 days
    
    
  • Life Insurance: 30 days
    Cancel within these periods (without claims) for a full refund.
    
    
• Beyond Cooling-Off: Cancel anytime with minimal notice. Allianz typically finalises cancellations 14 days after the request to prevent unintended insurance gaps.
  
  
• Refund Eligibility: Pro-rata refunds provided for unused premium periods. No refund on monthly billing (future payments simply stop). No refund if a total loss claim was paid.
  
  
• Who Can Cancel: Policyholders or authorised representatives only.
  

 Follow these straightforward steps:

1. Review Your Policy:
   Check your policy number and Product Disclosure Statement (PDS) for cancellation terms.
   
   
2. Contact Allianz:
   Call 13 1000 (business hours preferred).
   
   
3. Verify Identity & Request Cancellation:
   Provide personal details and policy number. A simple cancellation reason is optional.
   
   
4. Confirm Effective Date:
   Standard cancellation takes effect 14 days from your request, but immediate or specific dates can be arranged.
   
   
5. Refund Details:
   Confirm your refund amount and payment method (card or bank transfer).
   
   
6. Receive Confirmation:
   Allianz sends an email confirming the cancellation details. Follow up if confirmation is delayed.
   
   
7. Alternate Methods:
   Request cancellation via Allianz’s online contact form if calling isn’t convenient. Expect verification requests by email.
   

Key timelines to remember:

• Cooling-Off Deadlines:
  
  
  • Car Insurance: 21 days
    
    
  • General Insurance: 14 days
    
    
  • Life Insurance: 30 days
    
    
• Monthly Policies:
  Cancel just before the next billing cycle to minimise charges.
  
  
• Annual Policies:
  Cancel anytime for a pro-rata refund. If near renewal, it’s simpler not to renew.
  
  
• Standard 14-Day Notice Period:
  Cancellation typically effective 14 days post-request. Immediate cancellation can sometimes be negotiated.
  
  

Actionable Tips:

• Cancel before renewal or next billing date to avoid unnecessary charges.
  
  
• Utilise cooling-off for full refunds shortly after purchase.
  

Allianz charges no cancellation fee.

• No Admin Fees:
  Allianz does not charge any administrative fees for cancellations.
  
  
• Pro-Rata Premium Deduction:
  Premium refunds are calculated pro-rata based on coverage used.
  
  
• Government Charges:
  Unrecoverable government taxes (e.g., stamp duty) may be deducted from refunds.
  
  
• Broker Commissions:
  Broker commissions handled separately; no direct impact on customer refunds.
  
  
• No Hidden Penalties:
  Only charges relate to premiums for coverage already used.
  

Check your PDS for transparency: Allianz explicitly states, “No cancellation fee applies.”