AAMI refund policy – how to claim your money back


How to get your money back using the AAMI refund policy
We’ll help you request a refund from AAMI, follow up if needed, and make sure it’s taken seriously.
Can you get a refund from AAMI? Check eligibility first
Understanding when you’re eligible for a refund from AAMI is key:
- 21-Day Cooling-Off Period: Cancel your policy within 21 days of starting or renewing (provided no claims have been made) and receive a full refund.
- After 21 Days (Pro-Rata Refunds): If you cancel after the cooling-off period, you’ll receive a refund of your unused premium, minus applicable administrative fees (usually around $30) and any non-refundable government charges.
- Exclusions:
- No refunds if a claim (especially total loss) has been made.
- Refunds below $10 aren’t provided.
- Government fees (stamp duty) are non-refundable.
- No refunds if a claim (especially total loss) has been made.
How to get a refund from AAMI
AAMI makes refunds straightforward. Follow these clear steps:
1. Check Your Refund Eligibility
- Confirm you're within the 21-day cooling-off period for a full refund.
- After 21 days, understand your refund will be pro-rated minus fees.
2. Initiate Cancellation (Online or Phone)
- Use the AAMI online account portal or AAMI app to cancel your policy.
- Alternatively, call 13 22 44 to speak to customer support directly.
3. Provide Your Policy Details
- Clearly specify your policy number and cancellation date.
- Mention explicitly if within the cooling-off period to ensure accuracy.
4. Receive Confirmation
- AAMI will confirm your cancellation and refund amount.
- Request written (email) confirmation for your records.
5. Follow-Up if Needed
- Most refunds process quickly. If not received within 10 business days, contact AAMI customer support for an update.
AAMI’s refund timeframe - how long it takes
Typically, your refund is processed swiftly:
- Cooling-Off Period Refunds: Usually received within 5–7 business days.
- Pro-Rata Refunds (after 21 days): Processed within approximately 10 business days.
- Delays: Uncommon but can occur due to administrative errors or banking delays. Contact AAMI support if your refund is overdue.
AAMI’s refund methods - how you'll get your money back
AAMI uses straightforward refund methods:
- Original Payment Method: Refunds issued directly back to your original payment source (e.g., credit card, debit card, direct debit bank account).
- Direct Debit Adjustments: Future payments stopped immediately upon cancellation. Excess amounts refunded to your linked bank account.
- Cheque (Rare Cases): Only if original payment methods fail (e.g., closed accounts), AAMI issues a cheque by mail.
Note: No in-person cash refunds available.
Common refund issues with AAMI
Being aware of common issues helps ensure a smooth refund:
- Unexpected Admin Fees: Many customers are surprised by admin fees (approx. $30) deducted from refunds after the cooling-off period.
- Tip: Confirm potential fees upfront when cancelling mid-term.
- Tip: Confirm potential fees upfront when cancelling mid-term.
- Delayed Refunds: Occasionally refunds take longer than expected due to technical or administrative glitches.
- Tip: Follow-up after 10 business days if refund hasn’t appeared.
- Tip: Follow-up after 10 business days if refund hasn’t appeared.
- Continuing Charges Post-Cancellation: Rare cases where direct debits continue post-cancellation.
- Tip: Check bank statements to ensure no further charges occur; contact AAMI immediately if noticed.
- Tip: Check bank statements to ensure no further charges occur; contact AAMI immediately if noticed.
- Small Refunds Not Issued: Refunds under $10 are not processed.
- Tip: Be aware of this policy to avoid unnecessary follow-ups.
- Tip: Be aware of this policy to avoid unnecessary follow-ups.

Need a refund from AAMI? Request it instantly!
Real AAMI refund cases – what worked for other customers
Efficient Cooling-Off Refund: “Cancelled my AAMI insurance within the cooling-off period and received a full refund quickly. No hassles."
Unexpected Fee Reduction: “Got about half my expected refund due to fees. I should’ve clarified this first.”
Resolved Refund Delay: “Initially faced a 20-day delay. After calling customer service, AAMI quickly resolved and processed the refund.”
How AAMI Refund Policy Compares to Competitors
- AAMI: Offers a 21-day cooling-off period, charges an approximately $30 admin fee, refunds via original payment or direct deposit, and provides full online cancellation.
- NRMA Insurance: Has a 21-day cooling-off period, admin fees around $40, refunds via original payment, with partial online cancellation (phone required).
- Budget Direct: Provides a 21-day cooling-off period, charges a flat $40 admin fee, refunds via original payment, and fully supports online cancellation.
- Allianz: Includes a 21-day cooling-off period, admin fees ranging approximately from $30 to $50, refunds via original payment, with partial online cancellation (phone required).
- RACV/RACQ: Offers a 21-day cooling-off period, admin fees between $0 and $40, refunds via original payment, with partial online cancellation (phone required).
Official AAMI Refund Resources & Links
Utilise official AAMI resources for reliable information:
- AAMI Refund & Cancellation FAQ: Official details on cooling-off, pro-rata refunds, and exclusions.
- AAMI Contact Page: Reach customer service via phone (13 22 44) or through AAMI's online chat.
- Product Disclosure Statements (PDS): Specific details for your policy’s refund terms.
- AFCA (Escalation): Australian Financial Complaints Authority, if issues persist unresolved.
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