AAMI
Refunds

AAMI
refund policy – how to claim your money back

Edited by:
Ajust Content Team
Last updated
June 30, 2025
Our AI curates essential insights from across the web, while expert human writers craft content that's clear and easy to understand.

How to get your money back using the
AAMI
refund policy

We’ll help you request a refund from
AAMI
, follow up if needed, and make sure it’s taken seriously.

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Edited by:
Ajust Content Team
Last updated:
June 30, 2025
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Can you get a refund from
AAMI
? Check eligibility first

Understanding when you’re eligible for a refund from AAMI is key:

  • 21-Day Cooling-Off Period: Cancel your policy within 21 days of starting or renewing (provided no claims have been made) and receive a full refund.

  • After 21 Days (Pro-Rata Refunds): If you cancel after the cooling-off period, you’ll receive a refund of your unused premium, minus applicable administrative fees (usually around $30) and any non-refundable government charges.

  • Exclusions:

    • No refunds if a claim (especially total loss) has been made.

    • Refunds below $10 aren’t provided.

    • Government fees (stamp duty) are non-refundable.

How to get a refund from
AAMI

AAMI makes refunds straightforward. Follow these clear steps:

1. Check Your Refund Eligibility

  • Confirm you're within the 21-day cooling-off period for a full refund.

  • After 21 days, understand your refund will be pro-rated minus fees.

2. Initiate Cancellation (Online or Phone)

  • Use the AAMI online account portal or AAMI app to cancel your policy.

  • Alternatively, call 13 22 44 to speak to customer support directly.

3. Provide Your Policy Details

  • Clearly specify your policy number and cancellation date.

  • Mention explicitly if within the cooling-off period to ensure accuracy.

4. Receive Confirmation

  • AAMI will confirm your cancellation and refund amount.

  • Request written (email) confirmation for your records.

5. Follow-Up if Needed

  • Most refunds process quickly. If not received within 10 business days, contact AAMI customer support for an update.

AAMI
’s refund timeframe - how long it takes

Typically, your refund is processed swiftly:

  • Cooling-Off Period Refunds: Usually received within 5–7 business days.

  • Pro-Rata Refunds (after 21 days): Processed within approximately 10 business days.

  • Delays: Uncommon but can occur due to administrative errors or banking delays. Contact AAMI support if your refund is overdue.

AAMI
’s refund methods - how you'll get your money back

AAMI uses straightforward refund methods:

  • Original Payment Method: Refunds issued directly back to your original payment source (e.g., credit card, debit card, direct debit bank account).

  • Direct Debit Adjustments: Future payments stopped immediately upon cancellation. Excess amounts refunded to your linked bank account.

  • Cheque (Rare Cases): Only if original payment methods fail (e.g., closed accounts), AAMI issues a cheque by mail.

Note: No in-person cash refunds available.

Common refund issues with
AAMI

Being aware of common issues helps ensure a smooth refund:

  • Unexpected Admin Fees: Many customers are surprised by admin fees (approx. $30) deducted from refunds after the cooling-off period.

    • Tip: Confirm potential fees upfront when cancelling mid-term.

  • Delayed Refunds: Occasionally refunds take longer than expected due to technical or administrative glitches.

    • Tip: Follow-up after 10 business days if refund hasn’t appeared.

  • Continuing Charges Post-Cancellation: Rare cases where direct debits continue post-cancellation.

    • Tip: Check bank statements to ensure no further charges occur; contact AAMI immediately if noticed.

  • Small Refunds Not Issued: Refunds under $10 are not processed.

    • Tip: Be aware of this policy to avoid unnecessary follow-ups.

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AAMI
?
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Real
AAMI
 refund cases – what worked for other customers

Efficient Cooling-Off Refund: “Cancelled my AAMI insurance within the cooling-off period and received a full refund quickly. No hassles."

Unexpected Fee Reduction: “Got about half my expected refund due to fees. I should’ve clarified this first.”

Resolved Refund Delay: “Initially faced a 20-day delay. After calling customer service, AAMI quickly resolved and processed the refund.”

How
AAMI
 Refund Policy Compares to Competitors

  • AAMI: Offers a 21-day cooling-off period, charges an approximately $30 admin fee, refunds via original payment or direct deposit, and provides full online cancellation.

  • NRMA Insurance: Has a 21-day cooling-off period, admin fees around $40, refunds via original payment, with partial online cancellation (phone required).

  • Budget Direct: Provides a 21-day cooling-off period, charges a flat $40 admin fee, refunds via original payment, and fully supports online cancellation.

  • Allianz: Includes a 21-day cooling-off period, admin fees ranging approximately from $30 to $50, refunds via original payment, with partial online cancellation (phone required).

  • RACV/RACQ: Offers a 21-day cooling-off period, admin fees between $0 and $40, refunds via original payment, with partial online cancellation (phone required).

Official
AAMI
Refund Resources & Links

Utilise official AAMI resources for reliable information:

Need your
AAMI
refund processed faster?

Submit your refund request with

AAMI

instantly.