Trying to cancel AAMI? Avoid the runaround.
Can you cancel your AAMI subscription? Check eligibility and conditions
AAMI insurance policies, including car and home cover, come with a generous 21-day cooling-off period from the start or renewal date. Cancel within this window, provided you haven't made any claims, and you'll receive a full refund. After this cooling-off, you can still cancel anytime with a pro-rata refund for unused coverage (minus government charges).
For monthly installments, cancelling stops future payments immediately. Compulsory insurances, such as CTP or MAI, require contacting AAMI directly and have different cancellation criteria. Life insurance products offer a 30-day cooling-off period under similar conditions (no claims made).
Simply put, early cancellations mean bigger refunds. Aim to cancel within 21 days if possible.
How to cancel a AAMI subscription, service or order
AAMI makes cancelling your policy straightforward through their online virtual assistant or customer support:
Step-by-step Cancellation via Online:
- Access the AAMI Virtual Assistant:
Go to AAMI’s website and select “Cancel your policy” from the Help Centre. Login for verification. - Select Your Policy:
Choose the insurance policy type (car, home, etc.). Note: CTP and MAI policies require direct contact via phone. - Follow Guided Prompts:
Confirm your identity and reason for cancellation. The assistant will process your cancellation promptly. - Confirmation & Refund:
You’ll receive immediate cancellation confirmation via email. Any refund due will process within a few days back to your original payment method or as a direct bank deposit.
Cancelling via Phone (for special cases):
- For policies not eligible online, such as Life Insurance, call AAMI customer care on 13 22 44. Staff will guide you through the process.
Tip: Letting a policy lapse by non-renewal is also an option if you simply don’t wish to renew.
How long does a AAMI cancellation take?
Timing your cancellation right ensures maximum refunds and convenience:
- Within 21 Days (Cooling-Off Period): Full premium refund available, but no claims are permitted.
- After 21 Days: You’ll get a pro-rata refund for unused coverage.
- Monthly Payments: Cancel a few days before your next payment date to avoid unnecessary charges.
- Renewal Window: Cancel within 21 days of policy renewal for full annual premium refunds.
No strict deadlines beyond the policy expiry, just aim for early cancellations to minimise costs. Ensure you avoid coverage gaps if switching insurers or selling insured assets.
AAMI cancellation fees and final charges – what to expect
AAMI’s cancellation policy is refreshingly clear, there are no explicit cancellation fees. Your refund is simply the unused portion of your premium, minus non-refundable government charges such as stamp duty.
- No Admin Fees: Unlike some insurers, AAMI won’t charge administrative fees for cancellations.
- Refund Threshold: Refunds under $10 (GST inclusive) aren’t processed. This minimal amount is effectively waived.
- Outstanding Payments: Any owed premiums must be settled or deducted from your refund.
In summary, cancelling your AAMI policy won't attract unexpected fees - just the standard pro-rata adjustment and minor governmental deductions.
AAMI cases submitted through Ajust
I cancelled my policy months ago, so I was confused and frustrated when AAMI still sent me a renewal notice. It felt like they ignored my request completely. I just wanted confirmation the cancellation had gone through and that I wouldn’t be charged again. - Antonina
I tried to cancel my insurance before it renewed, but AAMI’s portal wouldn’t let me link my policy. It auto-renewed without my consent and now I’m stuck trying to get it cancelled properly. It’s not like other insurers - it’s way harder than it should be. - Sian
We cancelled two old policies but only got offered a partial refund. One of the policies had never been used, and we weren’t even aware it was still active. After years as customers, it was disappointing to be treated like this. - Jane
Consumer experiences with AAMI cancellations
Quick Refunds: Many customers praise AAMI’s prompt refund process during cooling-off cancellations. They're often refunded fully within days.
Claims-related Issues: A few customers have experienced complications after making claims, with policies not being cancelled promptly, leading to ongoing charges. Resolved eventually but requiring customer persistence.
Long-term Customer Disappointment: Some long-time policyholders expressed disappointment with no retention offers when cancelling due to increased premiums, though cancellation itself was simple and fee-free.
AAMI Cancellation FAQs
Can I cancel my AAMI insurance anytime and still get a refund?
Yes, you can cancel AAMI insurance at any time and get a refund for the unused portion. If you cancel within 21 days (cooling-off period) and haven’t made a claim, you’ll get a full refund. After that, you’re still entitled to a pro-rata refund minus government charges. For monthly payments, future installments stop immediately. Cancel sooner to maximise your refund and avoid wasted premiums.
What’s the fastest way to cancel my AAMI policy online?
The quickest way to cancel your AAMI insurance is through their Virtual Assistant online. Go to the AAMI website, select "Cancel your policy" under Help Centre, log in, and follow the guided prompts. You’ll get instant confirmation and any refund will be processed within a few days. For CTP, MAI or life insurance, you’ll need to call instead.
Will I be charged any cancellation fees by AAMI?
No, AAMI does not charge any cancellation or admin fees when you cancel your policy. You’ll simply receive a refund for the remaining unused cover, minus any mandatory government charges. If your refund is under $10, it won’t be processed. Make sure any outstanding premiums are paid before you cancel to avoid delays.
How long does it take to receive my AAMI refund after cancelling?
Refunds from AAMI usually take a few business days after cancellation is confirmed. If you’re in the 21-day cooling-off period, you’ll get the full premium back. Outside that, expect a partial refund based on unused time. Timing can vary by payment method-direct deposit is often fastest. Cancel just before your next billing cycle to avoid extra charges.
Tried to cancel but AAMI made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.