Trying to cancel Flight Centre? Avoid the runaround.
Can you cancel your Flight Centre subscription? Check eligibility and conditions
Flight Centre allows cancellations before departure, but your refund depends on the supplier’s terms. Many bookings (including flights, hotels, and tours) are non-refundable or attract penalties. If a supplier has a "no refund" policy, Flight Centre can only offer what the provider allows - often a credit, not cash.
If you cancel, expect to forfeit any deposit and pay both Flight Centre’s own cancellation fee and the supplier’s charges. These will appear on your invoice.
Flight Centre waives its cancellation fees if the provider cancels your service (e.g. due to COVID disruptions). Always ask your agent upfront which parts of your trip are refundable before you book.
How to cancel a Flight Centre subscription, service or order
To cancel a booking:
- If you booked in-store or with an agent – Contact the same store or agent you used. If it’s closed, any store or their main line (133 133) can assist.
- If you booked online – Log into your Flight Centre Trips account. Select your trip, go to “Manage booking”, and follow the prompts to cancel.
- For urgent travel (within 48 hrs) – Call their 24/7 emergency assistance at +61 7 5631 8920.
- If you paid with PayPal – You must cancel by phone and pay any fees via credit card. After cancelling, request a written confirmation showing your refund or credit status.
How long does a Flight Centre cancellation take?
Act fast: the closer you get to your departure date, the more you’ll lose.
- Cancel before final payment (usually 6 weeks prior): You’ll typically only lose the deposit.
- Cancel after ticketing: Expect higher or full cancellation charges.
- Some bookings are refundable up to 30+ days out, so always check terms.
- Emergency cancellations: Call the hotline. But remember: no-shows usually forfeit all value.
- Refunds take time: Flight Centre only refunds once they receive funds from the supplier. This can take 4 to 12+ weeks.
Flight Centre cancellation fees and final charges – what to expect
Flight Centre’s own cancellation charges:
- AU$50 pp for domestic or Trans-Tasman.
- AU$300 pp for international bookings.
These are in addition to supplier fees (airline, hotel, etc.). All are deducted from your refund.
Deposits are non-refundable, and in many cases, airline or tour operator penalties can be up to 100% of the fare.
Good news? If your trip is cancelled by the provider, or you accept a credit, Flight Centre may waive their fee. And agents sometimes show discretion - especially if you rebook or face emergencies.
Flight Centre cases submitted through Ajust
I had travel credits from a cancelled Virgin flight in 2020, but when I tried to use them through Flight Centre, they were denied-even though legally they’re meant to be honoured. I’d planned my trip around those credits and now I’m left with nothing but stress and financial loss. - Ashleigh
Josh from Flight Centre told me my gift vouchers could be turned into credit, so I waited. But after months of being reassured, he admitted they had expired. I lost almost $10,000 in travel value because I trusted the wrong advice. As a single mum, it’s devastating. - My
When Cyclone Alfred cancelled our connecting Jetstar flight, we expected help from Flight Centre. But no one notified us or booked a replacement, despite knowing we were overseas. We had to buy new tickets out of pocket, and our insurance rejected the claim. - Olivia
My flight was cancelled due to floods and no one told me. I found out at the airport. After chasing Flight Centre and Air NZ for weeks, I was left with an unusable credit that didn’t even cover both directions. I just want a proper refund. - Shaylee
Consumer experiences with Flight Centre cancellations
During COVID, many customers were furious about the $300 cancellation fee - some even faced more in fees than their total refund. The ACCC stepped in, and Flight Centre refunded thousands.
One Redditor avoided all fees by not paying a deposit. No deposit, no cancellation cost.
Flight Centre Cancellation FAQs
Can I cancel a Flight Centre booking and get a refund?
You can cancel a Flight Centre booking, but refunds depend on the supplier's terms and conditions. Flight Centre acts as an agent, so if the airline or hotel has a "no refund" policy, you’ll likely receive credit-not cash. Always check what’s refundable before booking, as deposits are usually non-refundable and supplier penalties can be steep.
How do I cancel a booking made with Flight Centre?
To cancel, contact the original store or agent, or manage your booking online via your Flight Centre Trips account. If you booked online, log in, find your trip, and follow the cancellation steps. For urgent travel (within 48 hours), call their emergency line directly. If you paid with PayPal, cancellation must be done by phone, and fees must be paid by card.
What fees does Flight Centre charge to cancel a trip?
Flight Centre charges AU$50 for domestic and AU$300 for international cancellations, plus any supplier penalties. Deposits are non-refundable, and depending on timing, you might forfeit most of the fare. Good news: if the supplier cancels your trip or you accept a credit, Flight Centre may waive their own cancellation fee.
How long do Flight Centre refunds take after cancellation?
Refunds can take 4 to 12+ weeks because Flight Centre must wait for funds from the supplier. The timing depends on the airline, hotel, or tour operator. The earlier you cancel-especially before final payment-the more money you might retain. No-shows almost always lose the full amount, so act quickly.
Tried to cancel but Flight Centre made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.