Flight Centre

 cancellations – how to easily cancel your subscription or service

Flight Centre allows cancellations before departure, but your refund depends on the supplier’s terms. Many bookings (including flights, hotels, and tours) are non-refundable or attract penalties. If a supplier has a "no refund" policy, Flight Centre can only offer what the provider allows - often a credit, not cash.

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If you cancel, expect to forfeit any deposit and pay both Flight Centre’s own cancellation fee and the supplier’s charges. These will appear on your invoice.

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Flight Centre waives its cancellation fees if the provider cancels your service (e.g. due to COVID disruptions). Always ask your agent upfront which parts of your trip are refundable before you book.

To cancel a booking:

• If you booked in-store or with an agent – Contact the same store or agent you used. If it’s closed, any store or their main line (133 133) can assist.
  
  
• If you booked online – Log into your Flight Centre Trips account. Select your trip, go to “Manage booking”, and follow the prompts to cancel.
  
  
• For urgent travel (within 48 hrs) – Call their 24/7 emergency assistance at +61 7 5631 8920.
  
  
• If you paid with PayPal – You must cancel by phone and pay any fees via credit card. After cancelling, request a written confirmation showing your refund or credit status.
  

Act fast: the closer you get to your departure date, the more you’ll lose.

• Cancel before final payment (usually 6 weeks prior): You’ll typically only lose the deposit.
  
  
• Cancel after ticketing: Expect higher or full cancellation charges.
  
  
• Some bookings are refundable up to 30+ days out, so always check terms.
  
  
• Emergency cancellations: Call the hotline. But remember: no-shows usually forfeit all value.
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• ‍Refunds take time: Flight Centre only refunds once they receive funds from the supplier. This can take 4 to 12+ weeks.
  

Flight Centre’s own cancellation charges:

• AU$50 pp for domestic or Trans-Tasman.
  
  
• AU$300 pp for international bookings.
  
  

These are in addition to supplier fees (airline, hotel, etc.). All are deducted from your refund.
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Deposits are non-refundable, and in many cases, airline or tour operator penalties can be up to 100% of the fare.
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Good news? If your trip is cancelled by the provider, or you accept a credit, Flight Centre may waive their fee. And agents sometimes show discretion - especially if you rebook or face emergencies.