Need to contact

iPrimus

and make sure they reply?

iPrimus provides multiple ways to get help for internet, phone, or billing questions. Whether you prefer to call, chat online, or submit a support request, iPrimus offers flexible options to assist customers across Australia.

Support channels include:

• 📞 Phone support
  
  
• 💬 Live Chat support available 7 days a week
  
  
• 📝 Email & online support form for written enquiries
  
  
• 🔧 My Account portal for billing and service management
  
  
• 📱 Social media support via Twitter and Facebook
  
  

While iPrimus has mixed reviews, many long-time customers highlight friendly service, quick issue resolution, and smooth onboarding. Others cite areas for improvement, especially in wait times and billing clarity. Overall, iPrimus makes it easy to get help when you need it.

Like most telcos, iPrimus receives a mix of feedback. Here are the most common complaints:

• 📑 Billing Issues: Unexpected charges, strict payment policies, or confusion around billing cycles have frustrated some users.
  
  
• 📞 Long Wait Times: Support can be hard to reach during peak periods, with hour-long holds or unreturned calls reported.
  
  
• 🌐 Service Interruptions: Internet dropouts or slow speeds are cited by customers who’ve experienced outages or faults.
  
  
• 🚫 Cancellation & Refund Hiccups: No pro-rata refunds mid-billing cycle. Modem return fees apply if cancelled before 12 months.
  
  
• 🔁 Inconsistent Support Quality: Conflicting advice from agents or unclear instructions can make support feel unreliable at times.
  
  

While these pain points exist, many customers also report positive experiences once connected to the right department. Persistence helps.

Need assistance with your internet or account? Here’s how to reach iPrimus:

• 📞 Phone Support: Call 13 17 89 Mon–Fri (9am–9pm AEST). For quick service, call early in the day.
  
  
• 💬 Live Chat: Visit the iPrimus website and click the chat icon (available 9am–6pm AEST, 7 days a week).
  
  
• 📝 Online Support Form: Submit a written request via their Support Centre. Expect a reply in ~1 business day.
  
  
• 📧 Email: Send issues and attachments to customerservice@iprimus.com.au with your account number.
  
  
• 🔧 My Account Portal: Log in at myaccount.iprimus.com.au to manage billing, payments, and settings.
  
  
• 📱 Social Media: Message iPrimus on Facebook or Twitter for quick, general queries.
  
  

💡 Pro Tip: Keep your account number handy and request a ticket or reference number for tracking.

• 💸 Refunds: Credit from billing errors is applied to future bills or refunded on account closure. No refunds for unused billing days.
  
  
• 📦 Equipment Returns: Cancel early and you must return your modem within 30 days or pay a ~$129 fee.
  
  
• 🚫 Cancellations: Month-to-month plans = no lock-in, but early modem fees apply if you cancel before 12 months.
  
  
• ⚖️ Warranty: Hardware comes with a 12-month manufacturer warranty. iPrimus will replace faulty modems within that period.
  

• 📬 Shipping: Modems usually ship free. Replacement or return postage may require coordination with support.
  
  

iPrimus’s policies are typical for telcos -flexible contracts, but strict around billing cycles and hardware terms. Always clarify cancellation timing to avoid extra charges.