How to contact

iiNet

 customer support fast

 iiNet offers award-winning customer support through multiple 24/7 channels, including:

• 📞 Phone (13 22 58 for support, 13 19 17 for sales)
  
  
• 💬 Live chat (7am–9pm weekdays, 10am–7pm weekends)
  
  
• 📧 Email (support@iinet.net.au / billing@iinet.net.au / sales@iinet.net.au)
  
  
• 🏬 In-store help (select locations like iiStore in Perth)
  
  
• 🌐 Toolbox portal for account self-service
  
  

iiNet is known for quality service, with accolades like Mozo People’s Choice 2023 and high scores in national satisfaction surveys. While part of TPG Telecom, iiNet maintains a strong reputation for responsive, friendly support. Whether it’s a billing query or a tech issue, iiNet makes it easy to get the help you need.

Customers most frequently report:

• 💸 Billing/cancellation problems – charges after account closure, missed refunds
  
  
• 🌐 Internet issues – service dropouts, NBN congestion during peak hours
  
  
• 🕒 NBN install delays – long wait times or reschedules due to NBN Co
  
  
• 📶 Modem problems – hardware issues, late deliveries, setup confusion
  
  
• ⏳ Support delays – long hold times or lack of follow-up in complex cases
  
  

Despite these hiccups, most users find their issues resolved once escalated properly. Many positive reviews highlight iiNet’s dedication to troubleshooting and customer care.

Here’s how to get fast help:

• 📞 Call 13 22 58 (24/7 technical & billing support) or 13 19 17 for sales
  
  
• 🌍 From overseas? Call +61 8 9214 2222
  
  
• 💬 Live Chat – Visit iinet.net.au/chat/sales
  
  
• 📧 Email – support@iinet.net.au (tech), billing@iinet.net.au, sales@iinet.net.au
  
  
• 🛠️ Toolbox – Log in to toolbox3.iinet.net.au to self-manage bills, plans, faults
  
  
• 🏬 Retail help – Visit iiNet stores like Perth’s iiStore for in-person support
  
  

Tips: Avoid Mondays, try Tuesdays for quickest phone response. Toolbox & iiHelp often resolve basic issues instantly.

• 🔁 Cancellations – Call to cancel (not online). Early termination fees apply if you are still in contract. Return any required hardware to avoid charges.
  
  
• 💰 Refunds – Unused prepaid amounts refunded after account closure. Billing errors are corrected. Request a refund by calling support after final invoice.
  
  
• 📦 Deliveries – Hardware is shipped via StarTrack. Can be tracked via Toolbox. Unclaimed items return to sender after 7 days.
  
  
• 🛠️ Warranties – Modems carry 12–24 month warranty. Faulty units are replaced free if confirmed. Returns required within 21 days.
  
  
• ⚖️ Consumer Law – You’re entitled to a refund or replacement under ACL for any major fault with service or hardware.
  
  

iiNet honors all standard refund and support policies – just be sure to confirm specifics based on your plan and hardware.