How to contact iiNet customer support fast


How to contact iiNet customer support
We'll help you contact iiNet, follow up, and get a real response fast.
iiNet customer support overview
iiNet offers award-winning customer support through multiple 24/7 channels, including:
- 📞 Phone (13 22 58 for support, 13 19 17 for sales)
- 💬 Live chat (7am–9pm weekdays, 10am–7pm weekends)
- 📧 Email (support@iinet.net.au / billing@iinet.net.au / sales@iinet.net.au)
- 🏬 In-store help (select locations like iiStore in Perth)
- 🌐 Toolbox portal for account self-service
iiNet is known for quality service, with accolades like Mozo People’s Choice 2023 and high scores in national satisfaction surveys. While part of TPG Telecom, iiNet maintains a strong reputation for responsive, friendly support. Whether it’s a billing query or a tech issue, iiNet makes it easy to get the help you need.
Common iiNet customer issues and complaints
Customers most frequently report:
- 💸 Billing/cancellation problems – charges after account closure, missed refunds
- 🌐 Internet issues – service dropouts, NBN congestion during peak hours
- 🕒 NBN install delays – long wait times or reschedules due to NBN Co
- 📶 Modem problems – hardware issues, late deliveries, setup confusion
- ⏳ Support delays – long hold times or lack of follow-up in complex cases
Despite these hiccups, most users find their issues resolved once escalated properly. Many positive reviews highlight iiNet’s dedication to troubleshooting and customer care.
How to contact iiNet customer support
Here’s how to get fast help:
- 📞 Call 13 22 58 (24/7 technical & billing support) or 13 19 17 for sales
- 🌍 From overseas? Call +61 8 9214 2222
- 💬 Live Chat – Visit iinet.net.au/chat/sales
- 📧 Email – support@iinet.net.au (tech), billing@iinet.net.au, sales@iinet.net.au
- 🛠️ Toolbox – Log in to toolbox3.iinet.net.au to self-manage bills, plans, faults
- 🏬 Retail help – Visit iiNet stores like Perth’s iiStore for in-person support
Tips: Avoid Mondays, try Tuesdays for quickest phone response. Toolbox & iiHelp often resolve basic issues instantly.
iiNet key customer policies: refunds, returns, cancellations and more
- 🔁 Cancellations – Call to cancel (not online). Early termination fees apply if you are still in contract. Return any required hardware to avoid charges.
- 💰 Refunds – Unused prepaid amounts refunded after account closure. Billing errors are corrected. Request a refund by calling support after final invoice.
- 📦 Deliveries – Hardware is shipped via StarTrack. Can be tracked via Toolbox. Unclaimed items return to sender after 7 days.
- 🛠️ Warranties – Modems carry 12–24 month warranty. Faulty units are replaced free if confirmed. Returns required within 21 days.
- ⚖️ Consumer Law – You’re entitled to a refund or replacement under ACL for any major fault with service or hardware.
iiNet honors all standard refund and support policies – just be sure to confirm specifics based on your plan and hardware.

Need to get in touch with iiNet? Skip the hold music!
Recent customer experiences with iiNet customer service
Customers report that internet dropouts and NBN faults are resolved on the first call.
Cases of billing errors after service cancellation commonly require multiple follow-ups.
Users report significantly shorter wait times when calling on Tuesdays or during off-peak hours.

Official iiNet Customer Service Links & Contact Information
- 🌐 iiNet Contact Page – Phone, chat, outage info
- 📚 iiHelp – Support Portal – FAQs, troubleshooting
- 🔧 Toolbox Login – Bills, plans, usage
- 📝 Complaints Process – Escalation instructions
- 📡 Network Status – Outage checker
- 💬 Live Chat Link – Sales & general help
- 📧 Emails:
- Technical: support@iinet.net.au
- Billing: billing@iinet.net.au
- Sales: sales@iinet.net.au
- Technical: support@iinet.net.au
- ⚖️ Customer Charter & Legal Docs
Need help now? Contact iiNet support
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Consumer FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve issues with Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers can pay Ajust for extra support.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve issues with businesses. Ajust is also separate from government, ombudsmen and regulators.