Trying to cancel Foxtel? Avoid the runaround.
Can you cancel your Foxtel subscription? Check eligibility and conditions
You can cancel any Foxtel service, but fees and return obligations depend on your setup:
- 📺 Traditional Foxtel TV (with iQ box):
- Out of contract (month-to-month): Cancel anytime with no penalty, just pay for your final month.
- In contract (12-month term): Cancel early = Early Termination Fee (ETF), pro-rated (up to $300 max).
- Return equipment (iQ box + cables) to avoid hardware fees.
- Out of contract (month-to-month): Cancel anytime with no penalty, just pay for your final month.
- 📱 Foxtel Now & Kayo (Streaming):
- No lock-in—cancel anytime before your next billing cycle and pay nothing further.
- No lock-in—cancel anytime before your next billing cycle and pay nothing further.
- 📦 Bundled via Telstra/Optus: Must cancel through your provider. Their contract rules apply.
💡 Pro tip: Cancel before your billing date to avoid being charged for the next month.
How to cancel a Foxtel subscription, service or order
1. Foxtel Cable/Satellite TV (iQ box)
- 📞 Call 1300 657 346 (Mon–Fri, 9am–6pm AEST). Press 1 → Enter account → Press 7 for disconnections.
- 🗣 Request cancellation and confirm end-of-billing-cycle date.
- ⚠️ Expect retention offers. Politely decline if you’re sure.
- 📦 Confirm how to return equipment (they'll send instructions or a postage kit).
- ✅ Get cancellation confirmation email & save reference number.
2. Live Chat Option
- Visit Foxtel Contact Us
- Select “Chat with us” → Request cancellation → Save transcript for records.
3. Foxtel Now (Streaming)
- Login to Foxtel Now My Account
- Click Deactivate Service → Confirm → Receive email confirmation.
4. Kayo Sports
- Direct subscription: Login to Kayo → Account → Cancel.
- Via Apple/Telstra? Cancel through that platform’s billing settings.
5. Foxtel via Telstra
- Call 132 200 and request Foxtel cancellation. Telstra handles the disconnect.
💡 Always get written confirmation of your cancellation (email or reference number).
How long does a Foxtel cancellation take?
- ⏱ Service ends at billing cycle’s end: No pro-rata refund—use service until month ends.
- 📅 Cancel before next billing date to avoid another charge.
- ⚠️ Equipment return: Must return iQ box within 14 days or risk being charged (up to $150+).
- 📄 Final bill: Sent on next billing cycle; includes any ETF, unpaid instalments, or credits.
- 💰 Refunds: If Foxtel owes you, refunds are usually processed within a few weeks.
💡 Tip: If moving house, plan cancellation to align with your move date so you’re not paying for unused service.
Foxtel cancellation fees and final charges – what to expect
- 🧾 Early Termination Fee (ETF): Up to $300, reduced monthly. E.g., 3 months left = ~$75.
- 📦 Non-returned equipment: iQ boxes not returned = fee up to $150+.
- 🚫 No fee for Foxtel Now or Kayo: Cancel anytime, no ETF.
- 📍 Missed equipment return window? You may be charged, but refunded when gear is returned.
- 🧾 Instalment hardware fees: Unpaid iQ box instalments (if applicable) become due on cancellation.
- 📞 Call centre fee: $40 may apply if you cancel over the phone (not always enforced).
💡 Don't have a contract? You won’t pay any cancellation fees, just your last billing month.
Foxtel cases submitted through Ajust
I tried to cancel my Foxtel subscription after years at their highest tier, but got nowhere. Between the combative customer service and the constant advertising despite paying premium fees, it felt like they were doing everything to keep me stuck. I just wanted a clean break without penalties. - Joanne
I called Foxtel to cancel because I could no longer afford it as a pensioner. The agent argued with me for 26 minutes and outright refused to process my cancellation. They still charged me for the next month. I’ve never felt more dismissed. - Denyse
I’ve been with Foxtel for over 20 years and recently tried to cancel due to financial hardship. They said only my wife could do it, even though the account was joint. A rep promised to call her that day to avoid another billing cycle but never did. - Murray
I called Foxtel to cancel and was on the phone for over an hour without speaking to a single human. No matter how hard I tried, I couldn’t reach anyone to disconnect the service. - David
Consumer experiences with Foxtel cancellations
❌ Mistaken extra charge: One customer was charged an extra month but got a refund + shipping credit after contacting support.
⚠️ Equipment return delay: In rare cases, return kits didn’t arrive on time. Always follow up to avoid charges.
✅ Got a half-price deal instead: Some customers got big discounts when they said they’d leave.
Foxtel Cancellation FAQs
Can I cancel my Foxtel subscription without paying a fee?
Yes, you can cancel without a fee if you’re out of contract or using a streaming plan. Traditional Foxtel users on a contract may face early termination fees up to $300, reduced monthly. Always check your contract status before cancelling to avoid unexpected charges. If you’re using Foxtel Now or Kayo, there's no cancellation fee-just cancel before the next billing date.
What’s the fastest way to cancel Foxtel and avoid charges?
The fastest way to cancel without charges is to act before your billing cycle renews. For Foxtel Now or Kayo, you can cancel online instantly. Traditional Foxtel users should call 1300 657 346 or use live chat, and always ask for email confirmation. Return any equipment within 14 days to avoid extra fees.
What happens if I don’t return my Foxtel box?
If you don’t return your iQ box and cables within 14 days, you could be charged up to $150 or more. This fee is refundable if the equipment is later returned. When cancelling, confirm the return process to avoid missing deadlines and incurring fees.
Does cancelling through Telstra or Optus change anything?
Yes, if your Foxtel service is billed through Telstra or Optus, you must cancel directly with them. Their own contract terms and notice periods apply, which might differ from Foxtel’s. Contact your provider to avoid misunderstandings or delays. Always get written confirmation.
Tried to cancel but Foxtel made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.