

Trying to cancel Foxtel? We’ll help you do it properly.
Avoid Foxtel fees, confusion, and dead-ends. Ajust helps you understand your cancellation rights and submit a formal request in minutes.
Can you cancel your Foxtel subscription? Check eligibility and conditions
You can cancel any Foxtel service, but fees and return obligations depend on your setup:
- 📺 Traditional Foxtel TV (with iQ box):
- Out of contract (month-to-month): Cancel anytime with no penalty, just pay for your final month.
- In contract (12-month term): Cancel early = Early Termination Fee (ETF), pro-rated (up to $300 max).
- Return equipment (iQ box + cables) to avoid hardware fees.
- Out of contract (month-to-month): Cancel anytime with no penalty, just pay for your final month.
- 📱 Foxtel Now & Kayo (Streaming):
- No lock-in—cancel anytime before your next billing cycle and pay nothing further.
- No lock-in—cancel anytime before your next billing cycle and pay nothing further.
- 📦 Bundled via Telstra/Optus: Must cancel through your provider. Their contract rules apply.
💡 Pro tip: Cancel before your billing date to avoid being charged for the next month.
How to cancel a Foxtel subscription, service or order
1. Foxtel Cable/Satellite TV (iQ box)
- 📞 Call 1300 657 346 (Mon–Fri, 9am–6pm AEST). Press 1 → Enter account → Press 7 for disconnections.
- 🗣 Request cancellation and confirm end-of-billing-cycle date.
- ⚠️ Expect retention offers. Politely decline if you’re sure.
- 📦 Confirm how to return equipment (they'll send instructions or a postage kit).
- ✅ Get cancellation confirmation email & save reference number.
2. Live Chat Option
- Visit Foxtel Contact Us
- Select “Chat with us” → Request cancellation → Save transcript for records.
3. Foxtel Now (Streaming)
- Login to Foxtel Now My Account
- Click Deactivate Service → Confirm → Receive email confirmation.
4. Kayo Sports
- Direct subscription: Login to Kayo → Account → Cancel.
- Via Apple/Telstra? Cancel through that platform’s billing settings.
5. Foxtel via Telstra
- Call 132 200 and request Foxtel cancellation. Telstra handles the disconnect.
💡 Always get written confirmation of your cancellation (email or reference number).
How long does a Foxtel cancellation take?
- ⏱ Service ends at billing cycle’s end: No pro-rata refund—use service until month ends.
- 📅 Cancel before next billing date to avoid another charge.
- ⚠️ Equipment return: Must return iQ box within 14 days or risk being charged (up to $150+).
- 📄 Final bill: Sent on next billing cycle; includes any ETF, unpaid instalments, or credits.
- 💰 Refunds: If Foxtel owes you, refunds are usually processed within a few weeks.
💡 Tip: If moving house, plan cancellation to align with your move date so you’re not paying for unused service.
Foxtel cancellation fees and final charges – what to expect
- 🧾 Early Termination Fee (ETF): Up to $300, reduced monthly. E.g., 3 months left = ~$75.
- 📦 Non-returned equipment: iQ boxes not returned = fee up to $150+.
- 🚫 No fee for Foxtel Now or Kayo: Cancel anytime, no ETF.
- 📍 Missed equipment return window? You may be charged, but refunded when gear is returned.
- 🧾 Instalment hardware fees: Unpaid iQ box instalments (if applicable) become due on cancellation.
- 📞 Call centre fee: $40 may apply if you cancel over the phone (not always enforced).
💡 Don't have a contract? You won’t pay any cancellation fees, just your last billing month.
Real Foxtel Complaints Submitted Through Ajust
Real customer experiences with Foxtel cancellations
❌ Mistaken extra charge: One customer was charged an extra month but got a refund + shipping credit after contacting support.
⚠️ Equipment return delay: In rare cases, return kits didn’t arrive on time. Always follow up to avoid charges.
✅ Got a half-price deal instead: Some customers got big discounts when they said they’d leave.
Foxtel Cancellation FAQs
Tried to cancel but Foxtel made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.