Trying to cancel

Foxtel

? We’ll help you do it properly.

You can cancel any Foxtel service, but fees and return obligations depend on your setup:

• 📺 Traditional Foxtel TV (with iQ box):
  
  
  • Out of contract (month-to-month): Cancel anytime with no penalty, just pay for your final month.
    
    
  • In contract (12-month term): Cancel early = Early Termination Fee (ETF), pro-rated (up to $300 max).
    
    
  • Return equipment (iQ box + cables) to avoid hardware fees.
    
    
• 📱 Foxtel Now & Kayo (Streaming):
  
  
  • No lock-in—cancel anytime before your next billing cycle and pay nothing further.
    
    
• 📦 Bundled via Telstra/Optus: Must cancel through your provider. Their contract rules apply.
  
  

💡 Pro tip: Cancel before your billing date to avoid being charged for the next month.

1. Foxtel Cable/Satellite TV (iQ box)

• 📞 Call 1300 657 346 (Mon–Fri, 9am–6pm AEST). Press 1 → Enter account → Press 7 for disconnections.
  
  
• 🗣 Request cancellation and confirm end-of-billing-cycle date.
  
  
• ⚠️ Expect retention offers. Politely decline if you’re sure.
  
  
• 📦 Confirm how to return equipment (they'll send instructions or a postage kit).
  
  
• ✅ Get cancellation confirmation email & save reference number.
  
  

2. Live Chat Option

• Visit Foxtel Contact Us
  
  
• Select “Chat with us” → Request cancellation → Save transcript for records.
  
  

3. Foxtel Now (Streaming)

• Login to Foxtel Now My Account
  
  
• Click Deactivate Service → Confirm → Receive email confirmation.
  
  

4. Kayo Sports

• Direct subscription: Login to Kayo → Account → Cancel.
  
  
• Via Apple/Telstra? Cancel through that platform’s billing settings.
  
  

5. Foxtel via Telstra

• Call 132 200 and request Foxtel cancellation. Telstra handles the disconnect.
  
  

💡 Always get written confirmation of your cancellation (email or reference number).

• ⏱ Service ends at billing cycle’s end: No pro-rata refund—use service until month ends.
  
  
• 📅 Cancel before next billing date to avoid another charge.
  
  
• ⚠️ Equipment return: Must return iQ box within 14 days or risk being charged (up to $150+).
  
  
• 📄 Final bill: Sent on next billing cycle; includes any ETF, unpaid instalments, or credits.
  
  
• 💰 Refunds: If Foxtel owes you, refunds are usually processed within a few weeks.
  
  

💡 Tip: If moving house, plan cancellation to align with your move date so you’re not paying for unused service.

• 🧾 Early Termination Fee (ETF): Up to $300, reduced monthly. E.g., 3 months left = ~$75.
  
  
• 📦 Non-returned equipment: iQ boxes not returned = fee up to $150+.
  
  
• 🚫 No fee for Foxtel Now or Kayo: Cancel anytime, no ETF.
  
  
• 📍 Missed equipment return window? You may be charged, but refunded when gear is returned.
  
  
• 🧾 Instalment hardware fees: Unpaid iQ box instalments (if applicable) become due on cancellation.
  
  
• 📞 Call centre fee: $40 may apply if you cancel over the phone (not always enforced).
  
  

💡 Don't have a contract? You won’t pay any cancellation fees, just your last billing month.