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Foxtel
? We’ll help you do it properly.

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Foxtel
fees, confusion, and dead-ends. Ajust helps you understand your cancellation rights and submit a formal request in minutes.

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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Can you cancel your
Foxtel
 subscription? Check eligibility and conditions

You can cancel any Foxtel service, but fees and return obligations depend on your setup:

  • 📺 Traditional Foxtel TV (with iQ box):

    • Out of contract (month-to-month): Cancel anytime with no penalty, just pay for your final month.

    • In contract (12-month term): Cancel early = Early Termination Fee (ETF), pro-rated (up to $300 max).

    • Return equipment (iQ box + cables) to avoid hardware fees.

  • 📱 Foxtel Now & Kayo (Streaming):

    • No lock-in—cancel anytime before your next billing cycle and pay nothing further.

  • 📦 Bundled via Telstra/Optus: Must cancel through your provider. Their contract rules apply.

💡 Pro tip: Cancel before your billing date to avoid being charged for the next month.

How to cancel a
Foxtel
 subscription, service or order

1. Foxtel Cable/Satellite TV (iQ box)

  • 📞 Call 1300 657 346 (Mon–Fri, 9am–6pm AEST). Press 1 → Enter account → Press 7 for disconnections.

  • 🗣 Request cancellation and confirm end-of-billing-cycle date.

  • ⚠️ Expect retention offers. Politely decline if you’re sure.

  • 📦 Confirm how to return equipment (they'll send instructions or a postage kit).

  • ✅ Get cancellation confirmation email & save reference number.

2. Live Chat Option

  • Visit Foxtel Contact Us

  • Select “Chat with us” → Request cancellation → Save transcript for records.

3. Foxtel Now (Streaming)

4. Kayo Sports

  • Direct subscription: Login to Kayo → Account → Cancel.

  • Via Apple/Telstra? Cancel through that platform’s billing settings.

5. Foxtel via Telstra

  • Call 132 200 and request Foxtel cancellation. Telstra handles the disconnect.

💡 Always get written confirmation of your cancellation (email or reference number).

How long does a
Foxtel
 cancellation take?

  • Service ends at billing cycle’s end: No pro-rata refund—use service until month ends.

  • 📅 Cancel before next billing date to avoid another charge.

  • ⚠️ Equipment return: Must return iQ box within 14 days or risk being charged (up to $150+).

  • 📄 Final bill: Sent on next billing cycle; includes any ETF, unpaid instalments, or credits.

  • 💰 Refunds: If Foxtel owes you, refunds are usually processed within a few weeks.

💡 Tip: If moving house, plan cancellation to align with your move date so you’re not paying for unused service.

Foxtel
 cancellation fees and final charges – what to expect

  • 🧾 Early Termination Fee (ETF): Up to $300, reduced monthly. E.g., 3 months left = ~$75.

  • 📦 Non-returned equipment: iQ boxes not returned = fee up to $150+.

  • 🚫 No fee for Foxtel Now or Kayo: Cancel anytime, no ETF.

  • 📍 Missed equipment return window? You may be charged, but refunded when gear is returned.

  • 🧾 Instalment hardware fees: Unpaid iQ box instalments (if applicable) become due on cancellation.

  • 📞 Call centre fee: $40 may apply if you cancel over the phone (not always enforced).

💡 Don't have a contract? You won’t pay any cancellation fees, just your last billing month.

Real
Foxtel
 Complaints Submitted Through Ajust

Real customer experiences with
Foxtel
cancellations

Mistaken extra charge: One customer was charged an extra month but got a refund + shipping credit after contacting support.

⚠️ Equipment return delay: In rare cases, return kits didn’t arrive on time. Always follow up to avoid charges.

Got a half-price deal instead: Some customers got big discounts when they said they’d leave.

Foxtel
Cancellation FAQs

Tried to cancel but
Foxtel
made it difficult?

We’ll help you submit a formal cancellation they can’t ignore.