How to contact

TPG

 customer support fast

TPG is one of Australia’s leading telcos, known for affordable internet and mobile plans. It supports over 2 million customers with a range of service channels including phone support, 24/7 tech help, online chat, email, and self-service via the My Account portal and app.

While reviews of TPG’s customer service are mixed, many customers enjoy reliable connectivity with little need to contact support. If issues do arise (like billing or tech faults) TPG has dedicated hotlines and escalation pathways to resolve them.

With 24/7 assistance for technical issues and wide support hours for other queries, TPG gives you options to get help when you need it.

Customers frequently report:

• Long wait times and difficulty getting through – especially via phone or live chat during peak periods.
  
  
• Plan cancellation friction – 30-day notice is required, and the cancellation process isn’t always straightforward.
  
  
• Unexpected charges or billing disputes, often linked to plan changes or service faults.
  
  
• Faulty modems and Wi-Fi dropouts, sometimes requiring multiple contacts before replacement is approved.
  
  
• Miscommunication or poor follow-through – e.g., promised callbacks not happening or repeated troubleshooting steps.
  
  

Despite these frustrations, most issues are eventually resolved – especially when escalated to a case manager or through persistence.

Here are your best ways to get help from TPG:

• Phone Support
  
  
  • General support: 13 14 23
  • NBN tech issues (24/7): 1300 997 271
  • Billing/accounts: 1300 993 011 (internet) | 1300 993 019 (mobile)
    
    
  • Plan changes: 1300 920 158 | Moving house: 1300 865 124
  • Overseas support: +61 2 9007 3023
• Live Chat: Visit TPG's Support page and click “Chat Now.” Great for account questions or plan changes.
  
  
• Email Support: Use the online contact form for general enquiries.
  

• TPG Community Forum: community.tpg.com.au – peer advice, FAQ threads, and staff moderation.
  
  
• My Account & App: Update details, monitor usage, pay bills, lodge faults and run diagnostics 24/7.
  
  
• Mail (for formal notices): TPG Telecom, PO Box (see their contact page). Rarely needed but available.
  

📌 Tip: Always note your incident number and ask for escalation if you're not getting a solution.

• 30-Day Cancellation Notice: Required for all services. Cancellation must be in writing. You'll be billed for 30 days post-notice.
  
  
• Contract Terms:
  
  
  • No-lock-in plans: no termination fee.
    
    
  • Fixed-term plans (e.g., 18 months): early exit fees apply (pro-rated).
    
    
• Modem Policy:
  
  
  • Modem included in many plans (with 12-month warranty).
    
    
  • Replacement is free within warranty. Post-warranty: may incur a cost – but consumer law still applies.
    
    
• Refunds:
  
  
  • Mid-month cancellations aren’t pro-rata refunded.
    
    
  • Overcharges or advance payments past cancellation date are refundable – request via accounts.
    
    
  • Downtime refunds are case-by-case – ask if you experience an extended outage.
    
    
• Relocations:
  
  
  • Can transfer service to your new address.
    
    
  • If NBN isn’t available, cancellation fees may be waived.
    
    
• Complaints Handling:
  
  
  • Escalate via email or phone – assigned to a case manager.
    
    
  • Unresolved? You can lodge with the Telecommunications Industry Ombudsman (TIO).