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Moshtix

and make sure they reply?

Moshtix is largely a self-serve ticketing support experience, built around its Tix Support help centre and in-account tools like Manage Tickets (used for refunds, ticket changes, resale, and re-sending tickets).

In practice, Moshtix customer support is mostly web-based: “Help with an existing order” is tied to your booking, plus a general “Submit a request” form, rather than a prominently advertised public phone line.

Moshtix is widely used for Australian live music and entertainment ticketing. Its Trustpilot profile reflects generally strong sentiment for a ticketing provider, with the company typically replying within about a week and responding to some negative reviews.

Most complaints cluster around refunds, contactability, and managing tickets:

• Refund delays and uncertainty: customers often chase a Moshtix refund after cancellations or disruptions and feel stuck when outcomes aren’t immediate.
• “No phone number” frustration: many people search for Moshtix contact details and feel frustrated when they can’t find a clear call option, especially for urgent issues.
• Final sale expectations: confusion is common when customers discover policies don’t support change-of-mind outcomes, leading to Moshtix ticket cancellation frustration (especially when the event is still going ahead).
• Ticket workflow friction: issues like checkout/queue errors, attendee details requirements, and trouble sharing tickets.
• Fees and who controls them: Moshtix explains fees can vary by event context and that it sells on behalf of organisers/third parties, which can surprise customers who assume Moshtix sets ticket pricing and fees directly.
• Secure Tickets claims complexity: some customers find the refund-protection process demanding, particularly when evidence is requested.

For the fastest resolution, start inside your order first. Many options are locked behind your booking tools:

1. Start with Tix Support (best for most issues)
   Use the help centre for common support topics and guidance:

• Moshtix Tix Support

2. Use your account tools for order-specific help
   Log in to Moshtix and open Manage Tickets, then select Help with this order to route the request directly against your booking (this is also where refund eligibility tools typically live).
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3. Submit a support request if you can’t log in (or need general help)
   If you can’t access your account or need a general support ticket, use the request form:

• Submit a request

4. Request an eligible refund through your account
   If your event is cancelled or rescheduled and refunds are offered, look for Moshtix request refund options (often shown as “Request Refund”) in your account workflow and follow the step-by-step guide for that event.
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5. Secure Tickets / Booking Protect claims
   If you added Secure Tickets at purchase, claims are handled through Booking Protect portals:

• Booking Protect refund portal login
• Apply for a refund (Booking Protect)

What to include: order number, event name/date, the email used at checkout, and screenshots of any errors.

Moshtix policies are heavily shaped by ticketing industry rules and organiser settings, so the most important thing is knowing what’s possible for your specific event.

Refunds (general rule)
Moshtix states there are generally no refunds/credits/exchanges unless required by the applicable industry code or law. This is why many “change of mind” requests don’t succeed, even when customers expect flexibility.

Eligible event refunds
For certain cancelled or rescheduled events where refunds are offered, Moshtix directs customers to request them via the “Request Refund” option in their account. Once processed, funds may take 5–10 business days to return.

Resale vs Ticket Return
Moshtix differentiates between:

• Moshtix resale (direct-link resale where you choose the buyer), and
• Moshtix ticket return (Moshtix resells the ticket to another customer).
  In both cases, a new barcode is generated (the old one is invalid), and refunds typically exclude transaction/delivery/upgrade fees.

Resale pricing rules
When resale is enabled for an event, sellers can usually set a resale price up to 110% of the original price (excluding transaction/delivery/upgrade fees).

Secure Tickets / refund protection
Moshtix Secure Tickets is an optional upgrade provided via Booking Protect and can only be added at purchase. Moshtix states claims are paid via bank transfer regardless of original payment method.

Fees and pricing
Moshtix notes booking/service fees vary by event and ticket price, and it sells tickets on behalf of organisers/third parties. So it doesn’t set ticket prices/fees in the way many customers assume.