Had an issue with

Moshtix

? Get a real response.

If you want a Moshtix complaint to land with the right team, start by choosing the correct channel:

• If you have tickets / an order already
  Log in to your Moshtix account using the same email you used to purchase. Go to Manage Tickets & Booking History, then choose Help with this Order and follow the prompts to submit your issue. This is often the quickest path to Moshtix customer service for booking-specific problems.
• If you don’t have tickets yet, can’t sign in, or your issue is before purchase
  Use the official Moshtix support form (also best for password resets, email typos, and purchase difficulties): Moshtix support form‍
• If your complaint is about an eligible cancelled/rescheduled event refund
  Check your Moshtix account for a Request Refund button. It only appears when a refund is applicable, and it’s Moshtix’s documented workflow for eligible events.
• What to include so your complaint doesn’t bounce back
  The support form is designed to capture what agents need: event name, event date, order number (if you have one), a subject line that includes the event name, what happened, what you want done, and attachments (screenshots/receipts).

After you submit via the official form, Moshtix says a support staff member will respond “as soon as possible.”

For eligible cancelled/rescheduled events where refunds are enabled via Request Refund, the process is clearer:

• You lodge the refund request and receive a notification when it’s processed.
• The money is refunded back to the original credit card or PayPal account used at purchase.
• Moshtix notes it can take 5–10 business days for funds to land after processing. If your card details changed, their Fan Experience team may contact you directly.

For “change of mind” or “incorrect purchase” issues, Moshtix’s help content says refunds are generally not offered unless required by the industry code, and incorrect purchases aren’t guaranteed a refund (often depends on the event organiser). In many cases, Moshtix points to faster alternatives than refund requests, like ticket name/DOB changes (when allowed) and reselling/returning tickets when organisers enable those options.

Common themes in reviews and forums include:

• Ticketing fees and transaction costs, including frustration about per-transaction fees and “too many fees” during checkout.
• Account access and ticket delivery issues, like password reset emails not arriving, not receiving confirmations, or being unable to access the account.
• Refund anxiety after cancellations/reschedules, including long waits for a Moshtix ticket refund.
• Purchase mistakes and high-demand purchase errors (wrong event/venue, checkout failures, presale urgency).
• Resale/return fee frustration, where customers feel fees are being charged to both seller and buyer.