Need to contact

CouriersPlease

and make sure they reply?

CouriersPlease is a major Australian parcel delivery service known for affordable, flexible courier options (especially popular with online retailers). If you need help, there are three main support paths: phone, chat, and self-serve articles.

For many issues, the quickest starting point is CouriersPlease live chat support via the 24/7 Virtual Assistant on the website. If you prefer speaking to someone, phone assistance is available on weekdays by calling their contact centre. You can also use the online Help Centre for step-by-step guides (tracking, redelivery, “delivered but not received”, claims and more).

Customer satisfaction is mixed in public reviews, so it helps to know the fastest channels and what information to have ready (especially your tracking/consignment number).

The most common problems customers report tend to fall into a few buckets:

• Missed or “fake” delivery attempts: Parcels may be marked “attempted” even when someone is home, or redirected to a collection point without a clear reason.
• Lost or missing parcels: Some shipments appear to stall at a depot, show confusing scans, or get marked delivered to the wrong location.
• Delivery delays: A frequent frustration is parcels sitting “on board for delivery” or at a depot for days beyond expectations, with limited ETA detail.
• Difficulty contacting support: Customers often say they struggle to reach a person, especially if they only use forms without getting a case reference.
• Service quality issues: Reports include lack of missed-delivery cards, rough handling, or unclear accountability when something goes wrong.

If any of these happen, you’ll usually get further faster by starting a case in chat (for the reference number), then following up by phone during business hours if it’s urgent.

Use the option below that matches how urgent your issue is.

1. Track first (best for quick clarity)

• Use CouriersPlease tracking to confirm the latest scan and status before contacting support: Track a parcel.
• If tracking shows “Delivered” but you don’t have it, or it hasn’t updated past the expected date, contact support straight away.

2. Start a case via 24/7 Virtual Assistant chat.

• Go to the help page and open the chat icon to start the Virtual Assistant: Virtual Assistant chat.
• Share your tracking/consignment number, delivery address/suburb, and a clear description of the issue.
• Write down the case/reference number the assistant gives you, this makes follow-ups much easier.

3. Call for urgent issues or to speak with a person

• CouriersPlease contact number: 1300 361 000 (Monday–Friday, 8:30am–6:00pm AEST).
• Have your tracking/consignment number ready. Business account customers can use the phone menu options (including Sales/Account Support).

4. Use the Help Centre for self-serve answers

• For FAQs and step-by-step guides (redelivery, claims, “where is my parcel?”), use the support hub: Help Centre & contact portal.

5. Redelivery tools (if you missed a drop-off)

• If you have a missed delivery card or instructions to reschedule, use: Arrange a redelivery.

Notes on other channels

• Social media is usually slower for casework; you’ll generally be redirected to official support.
• Collection points (e.g., HUBBED partners) can hand over parcels but typically can’t troubleshoot delivery problems.

Refunds and service failures‍

CouriersPlease doesn’t broadly advertise a money-back guarantee for delays, but if you booked directly and a service failure occurred (e.g., pickup never happened), support may assess eligibility under the CouriersPlease refund policy.

A practical shortcut mentioned in their guidance is to type “Request a Refund” into the Virtual Assistant to start the process. If the shipment was arranged through a retailer or broker, refund requests usually need to go through that provider instead.

Cancellations‍

If you need to cancel a one-off booking or pickup, the usual path is to contact support via the Virtual Assistant so they can stop the pickup and handle any refund steps.

For account customers with regular pickups, a pickup that’s no longer needed may be marked as “no goods to collect,” but it’s still smart to confirm via support if timing matters.

Returns and Authority to Leave (ATL)‍

For returns using a CouriersPlease return label, you can typically drop the parcel at a participating collection point or arrange pickup as instructed by the sender. If you need to cancel a return booking, use the Returns Team contact email included in your booking confirmation and provide the return consignment number.

CouriersPlease also offers delivery choices like ATL (where available and permitted by the sender), letting receivers authorise unattended delivery online via their portal: Delivery Choices.

Loss or damage compensation (insurance)‍

CouriersPlease includes automatic transit cover up to $1,000 for many domestic shipments (subject to terms and exclusions). If your parcel is lost or damaged, you generally lodge a claim through their online process and provide proof of value and details. More information is outlined here: Cover for goods in transit.

Scams and safety
CouriersPlease also publish scam guidance. If you receive unexpected payment links, verify through official channels before acting.