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Edited by:
Ajust Content Team
Last updated:
February 17, 2026
AI-sourced. Human-edited. Something out of date? Let us know.

How to submit a complaint with
CouriersPlease
 

CouriersPlease provides several ways to lodge a complaint, with phone and online channels being the fastest.

You can submit a complaint with CouriersPlease by:

  • Calling CouriersPlease Customer Service
    You can lodge a complaint by calling 1300 361 000 (Monday to Friday, 8:30am–6:00pm AEST). Select option 5 for support, have your tracking number ready, and clearly explain the issue and the outcome you are seeking.
  • Using the online Virtual Assistant (chat)
    Visit the CouriersPlease website and use the 24/7 Virtual Assistant available via the chat icon. The chatbot collects your details and forwards the enquiry to the support team, who usually follow up during business hours.
  • Submitting the online enquiry or complaint form
    CouriersPlease also provides an online form where you can describe your complaint in writing. Be sure to include your parcel number and any supporting evidence, such as photos of damage.
  • Sending a written complaint by mail
    If needed, you can send a formal written complaint to:
    CouriersPlease Customer Care
    25 Tomlinson Road
    Welshpool WA 6106

CouriersPlease does not have walk-in customer service locations, so complaints must be lodged via phone or online channels. Always note any reference number provided so you can follow up if required.

What happens after you submit a complaint to CouriersPlease?

Once your complaint is lodged, CouriersPlease assigns it to a customer service agent or case manager for investigation.

What typically happens next:

  • Your complaint is acknowledged, often by email or phone, and a reference number is provided.
  • A support team member reviews tracking data, depot records, and driver information.
  • For delivery issues, the courier or local depot may be contacted.
  • For damage claims, you may be asked to provide photos or insurance details.
  • More complex matters may be escalated to the Resolutions Team or a supervisor.

Simple issues such as arranging a redelivery can be resolved quickly, sometimes on the same day. More complex cases, such as lost parcels or compensation claims, may take longer. CouriersPlease aims to acknowledge complaints within 7 days and resolve them within 30 days, although many are resolved sooner.

Common complaints against
CouriersPlease

CouriersPlease customers most commonly report complaints involving:

  • Parcels marked as delivered but not received.
  • Lost or missing parcels during transit.
  • Delivery attempts recorded when no delivery was made.
  • Long delivery delays beyond the expected timeframe.
  • Items arriving damaged or opened.
  • Poor communication or difficulty contacting support.
  • Being redirected back to the sender or retailer for resolution.

CouriersPlease
 complaints submitted through Ajust

How other consumers
CouriersPlease
 complaints got resolved

A customer reported a parcel marked as delivered that was not received, and after investigation, CouriersPlease located the item at the wrong address and successfully delivered it to the correct location.

A customer waiting weeks for a delayed interstate delivery lodged a complaint, and after escalation to the resolutions team, the parcel was prioritised and delivered with an apology for the delay.

‍

A damaged item complaint was supported by photos, and after coordination with the sender, the item was reimbursed through insurance and replaced for the customer.

How to escalate a complaint with CouriersPlease

If your complaint is not resolved through standard customer service, you can escalate it internally.

Escalation options include:

  • Requesting review by a supervisor or case manager.
  • Asking for the complaint to be escalated to the Resolutions Team.
  • Following up by phone and referencing your complaint number.

If the parcel was purchased from a retailer, you can also escalate the issue to the sender, who may have more leverage with CouriersPlease to arrange a replacement or refund.

Regulatory & Ombudsman Information for CouriersPlease

CouriersPlease is a private courier service and is not covered by the Postal Industry Ombudsman, which only applies to Australia Post and related services.

If your complaint remains unresolved, you can seek assistance from general consumer protection agencies such as your state’s fair trading or consumer affairs office. You can also report systemic issues to the Australian Competition & Consumer Commission (ACCC).

Official CouriersPlease Complaint Resources & Links

CouriersPlease
Complaints FAQs

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CouriersPlease
accountable.

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