Need to contact

ASUS

and make sure they reply?

ASUS Australia support combines a central call-centre with structured warranty and repair workflows. ASUS lists a single number for both product/sales enquiries and tech help, and it also directs customers to formal after-sales pathways like service-centre locations, online RMA/repair requests, and the MyASUS app (for diagnostics, warranty information, and contacting support).

Public review sentiment is poor for after-sales support and warranty/RMA outcomes, with common criticism focused on repair decisions and the overall support experience. Because of that, the fastest way to get a clear outcome is to use the correct pathway from the start (technical support vs warranty repair vs online store order support) and have your serial number and proof of purchase ready.

ASUS issues generally fall into two buckets: warranty/repairs, and online store logistics.

• Warranty and repair disputes: customers often report being told a repair is out of warranty (or being quoted paid repairs) when they believe it should be covered.
• Slow turnaround and unclear updates: complaints about long repair timelines, “looping” support conversations, and unclear status during RMA are common, which is especially painful when the device is essential for work or study.
• Repair realities (data loss): ASUS warns that repairs may restore the operating system and user data may be permanently deleted, which can catch people off guard if they didn’t back up first.
• Online Store strictness: if purchasing direct, customers report short change-of-mind windows, cancellation limits once orders are packed/dispatched, and restocking deductions.
• Status tracking stress: customers frequently want clearer ASUS repair status updates once a device is booked in or sent away.

Choose the right channel based on what you need:

1. Start with the official Contact ASUS page (best routing hub)
   This page directs you to the correct support path for Australia:

• Contact ASUS (Australia)

2. Call for sales questions or urgent technical issues
   For ASUS Australia customer support: 1300 278 788
   Hours listed: Mon–Fri 9am–6pm AEST (excluding public holidays).

3. Use online support for product troubleshooting and resources

• ASUS Support (AU)

4. Warranty repair / RMA pathway (for sending a device in)
   If you need an RMA, follow the online guide. ASUS states you should receive an RMA number by the end of the next business day (excluding public holidays) after submitting:

• RMA request guide

5. Find service centres (in-person options + status links)
   Use this if you want service-centre locations and supporting links for warranty checks and repair tracking:

• ASUS service centre Australia

6. MyASUS app for diagnostics + after-sales contact
   Useful if you want guided diagnostics and a structured path to support:

• MyASUS support hub

7. Online “Email Us” form
   ASUS routes email via an online form experience:

• ASUS question form

What to prepare before you contact ASUS: serial number, proof of purchase, and a clear description of the fault (plus photos/video if relevant).

Manufacturer warranty basics
ASUS’s AU/NZ warranty guidance explains that warranty start timing is typically based on your purchase date (with fallbacks if proof can’t be provided), standard warranty periods are shown on device labels, and batteries are commonly 12 months.

Data handling during repair
ASUS warns repairs may restore the operating system and user-generated data may be permanently deleted. Backing up before service is essential.

Out-of-warranty fees
If a claim is deemed out of warranty, ASUS notes customers may receive service charges (assessment/repair/courier fees), and repairs may not proceed until invoices are paid.

How to lodge a claim
The AU/NZ process describes lodging claims via the call centre, a retailer, or an ASUS service centre. For in-warranty cases, ASUS notes it may arrange courier collection at ASUS’s cost.

Online RMA request timing
ASUS states an online RMA request can generate an RMA number by the end of the next business day (excluding public holidays), with service options varying by device/warranty package.

ASUS Online Store (Australia) deliveries and returns
If you bought from the ASUS Online Store, store FAQs list delivery expectations (metro 3–7 business days; regional 7–14 business days). The store also states a very short change-of-mind return request window (3 days from receiving your order) and references potential restocking deductions under ASUS Australia returns conditions.

Cancellations and restocking deductions
Store terms indicate orders generally can’t be cancelled once packed/dispatched. Where returns/cancellations are accepted, deductions may apply, including an ASUS restocking fee and, in some cases, a cancellation fee (often described as up to $15 or 15%, whichever is higher).

Refund timing (store purchases)
Store FAQs note refunds can take 10–15 business days after the return is received and assessed/approved, and refunds may be reduced for missing accessories/fees.

Price match
ASUS Store AU pages don’t describe a clear price-match guarantee.