Had an issue with

ASUS

? Get a real response.

For ASUS complaints in Australia, you’ll usually get the quickest result by picking the channel that matches the problem:

• Phone support (best for urgent troubleshooting + starting a warranty claim)
  Call the ASUS customer support number 1300 278 788 (Mon–Fri, 9am–6pm AEST, excluding NSW public holidays).
• Warranty claim via ASUS, retailer, or service centre (all supported)
  ASUS’s warranty documentation states you can lodge via the call centre, your retailer (place of purchase), or an authorised service location.
• Online RMA request (best for a trackable repair workflow)
  If you want a reference you can follow, submit an ASUS RMA request with your serial number, proof of purchase, fault description, and images (for physical damage/faults). ASUS states you should receive an RMA number by the end of the next business day (excluding public holidays). Keep that RMA number for ASUS repair status follow-ups.
• Advanced Replacement Service (special-case pathway, where available)
  ASUS documents an Advanced Replacement workflow for supported models, including submitting the ARS form by email to acau_rma@asus.com and sending paperwork to an address in Silverwater, NSW.
• ASUS Online Store order complaints (delivery, cancellations, returns)
  For an ASUS online store complaint, the AU store FAQ instructs customers to call 1300 278 788 if tracking hasn’t arrived or if delivery is outside the stated window.

ASUS publishes clear expectations for warranty and repair workflows, which you can use to keep your case moving.

Online RMA requests

• You submit the required details and documentation.
• ASUS says you’ll receive an RMA number by the end of the next business day.
• You’ll then receive email instructions on how to send the device, walk it in, or prepare it for collection.
• If the request is rejected, ASUS says it will email the reason and suggest next steps.

Warranty claims (coverage decision + outcomes)

• You initiate the claim and provide proof of purchase.
• ASUS assesses coverage and notifies you whether it’s covered.
• If approved, the repaired or replaced product is returned to you.
• If rejected, assessment and courier fees may apply, and out-of-warranty repair is offered at your expense.
  ASUS also notes repaired/replaced components are covered for three months or the remainder of the warranty period (whichever is longer), and warns that user data may be permanently deleted during repair.

Online store returns and refunds

ASUS’s store FAQ notes refunds may take 10–15 business days after the order is received and assessed/approved, and refunds can be reduced based on timing, missing accessories, or (in some change-of-mind cases) restocking/cancellation fees.

Common themes across consumer reviews include:

• Warranty process friction (registration issues, repeated calls, disputes over whether a product is in warranty)
• Repair delays or limited updates, plus dissatisfaction with outcomes.
• Out-of-warranty cost shock, including assessment/inspection fees before you even decide whether to proceed.
• Online store fulfilment and communication problems, including “in-stock” delays, confusing cancellations/refunds, or items arriving after cancellation started.