How to file a complaint and get quick results from

13cabs

Had a bad ride, overcharge, or issue with your driver? Here’s how to file a 13cabs complaint fast:

📞 Phone:
Call 13 2227 (13cabs) anytime, 24/7. It’s the same number used for bookings. Ask to lodge a complaint and provide trip details (date, time, driver ID, etc.). This is great for urgent issues.

📝 Online Form:
Head to the 13cabs Help Centre and look for the feedback section. The complaint form takes just a few minutes to fill out.

📧 Email:
Send a detailed email to customer.care@13cabs.com.au. Include trip info and any attachments (e.g., receipts or screenshots). Good for when you need to document an issue.

📱 In-App Feedback:
After your ride, rate it in the 13cabs app. If you leave 1–2 stars, a comment box opens. Serious issues should still be reported via form or phone for faster attention.

💬 Social Media:
DM 13cabs on Facebook or X (@13cabs). They may respond and redirect your complaint to the right internal team. Keep personal trip info private in DMs.

🏢 In Person:
You can also visit a 13cabs depot (e.g., Oakleigh HQ) for in-person support—mainly used for lost property or serious matters. But phone and online are faster for complaints.

✅ Tip: Always include:

• Your trip date and time
  
  
• Driver or Taxi ID (if available)
  
  
• Pickup and drop-off locations
  
  
• Clear explanation of what went wrong
  
  
• Your preferred contact method
  

Once you complain:

• You’ll receive an acknowledgment (especially by email or form).
  
  
• Your complaint may be investigated by the 13cabs Customer Relations team, depending on the issue.
  
  
• They might contact you for more details.
  
  
• You may receive a follow-up, but outcomes can vary.
  
  

13cabs can verify GPS data, fare charges, and driver details—but resolution isn’t guaranteed. Some passengers report quick follow-ups, while others get little response. If you don’t hear back, following up is recommended.

Here’s what riders most often report:

• 💸 Overcharges – meter not used, incorrect fare processed.
  
  
• 🚫 No-shows or delays – cabs never arriving or showing up too late.
  
  
• 🗯 Driver conduct – rudeness, unsafe driving, refusing service.
  
  
• 🧽 Vehicle issues – unclean or poorly maintained cabs.
  
  
• 📱 Booking glitches – failed app dispatch or driver cancellations.
  
  
• 🧳 Lost property – left-behind items with unclear recovery process.
  
  
• 🚨 Safety issues – serious concerns during the ride.
  
  

These issues are widespread across review platforms and forums. 13cabs may act on these, but the results vary.