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Edited by:
Ajust Content Team
Last updated:
July 28, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
13cabs
 

Had a bad ride, overcharge, or issue with your driver? Here’s how to file a 13cabs complaint fast:

📞 Phone:
 Call 13 2227 (13cabs) anytime, 24/7. It’s the same number used for bookings. Ask to lodge a complaint and provide trip details (date, time, driver ID, etc.). This is great for urgent issues.

📝 Online Form:
 Head to the 13cabs Help Centre and look for the feedback section. The complaint form takes just a few minutes to fill out.

📧 Email:
 Send a detailed email to customer.care@13cabs.com.au. Include trip info and any attachments (e.g., receipts or screenshots). Good for when you need to document an issue.

📱 In-App Feedback:
 After your ride, rate it in the 13cabs app. If you leave 1–2 stars, a comment box opens. Serious issues should still be reported via form or phone for faster attention.

💬 Social Media:
 DM 13cabs on Facebook or X (@13cabs). They may respond and redirect your complaint to the right internal team. Keep personal trip info private in DMs.

🏢 In Person:
 You can also visit a 13cabs depot (e.g., Oakleigh HQ) for in-person support—mainly used for lost property or serious matters. But phone and online are faster for complaints.

✅ Tip: Always include:

  • Your trip date and time

  • Driver or Taxi ID (if available)

  • Pickup and drop-off locations

  • Clear explanation of what went wrong

  • Your preferred contact method

What happens after you submit a complaint to 13cabs?

Once you complain:

  • You’ll receive an acknowledgment (especially by email or form).

  • Your complaint may be investigated by the 13cabs Customer Relations team, depending on the issue.

  • They might contact you for more details.

  • You may receive a follow-up, but outcomes can vary.

13cabs can verify GPS data, fare charges, and driver details—but resolution isn’t guaranteed. Some passengers report quick follow-ups, while others get little response. If you don’t hear back, following up is recommended.

Common complaints against
13cabs

Here’s what riders most often report:

  • 💸 Overcharges – meter not used, incorrect fare processed.

  • 🚫 No-shows or delays – cabs never arriving or showing up too late.

  • 🗯 Driver conduct – rudeness, unsafe driving, refusing service.

  • 🧽 Vehicle issues – unclean or poorly maintained cabs.

  • 📱 Booking glitches – failed app dispatch or driver cancellations.

  • 🧳 Lost property – left-behind items with unclear recovery process.

  • 🚨 Safety issues – serious concerns during the ride.

These issues are widespread across review platforms and forums. 13cabs may act on these, but the results vary.

Real complaints submitted through Ajust

I booked a ride with 13cabs, but the driver was aggressive and brake-checked me with my toddlers in the car. I was terrified. I honked to avoid a crash, and instead of backing off, he escalated. I don’t feel safe on the road anymore, especially not with them. – Emma

I was in a confirmed 13cabs booking, and the driver just never showed. I missed a critical appointment and was left scrambling, without any communication or support. You expect better from a service that’s supposed to be reliable. – Marea

A 13cabs driver nearly hit two pedestrians-one was a child. I caught it on dash cam. This wasn’t just poor driving, it was reckless and dangerous. I reported it, but I’m still waiting to see if anything will actually be done. - Aaron

A 13cabs driver pulled into my lane so fast I had to slam my brakes. Then he gestured and screamed at me through the window. It was threatening and completely unprofessional. I was shaking the whole way home. - Brooke

How other
13cabs
 complaints got resolved

🧾 Overcharge Dispute: A rider emailed after being charged cash without the meter. 13cabs refunded the fare after reviewing the driver’s trip log.

🗯 Driver Misconduct: A passenger submitted a complaint about rude behaviour. They received a response stating the driver was “spoken to,” but no clear outcome.

🕰 No-Show Booking: One customer booked an airport ride that never came. They complained and were told it would be flagged for future dispatch. No official apology or compensation followed.

How to escalate a complaint with 13cabs

If you’re not satisfied:

  1. Follow up with your case number or email chain.

  2. Ask for escalation to a supervisor or the Quality Assurance team.

  3. Visit or call a depot, especially for lost property or unresolved safety issues.

  4. Document everything—if you escalate externally, your records matter.

  5. Flag serious issues clearly. For example: “Driver refused to use the meter and became aggressive.”

If the response is vague or unhelpful, you’re within your rights to take it further.

Regulatory & Ombudsman Information for 13cabs

If 13cabs doesn’t resolve your issue:

  • 🛂 Taxi Regulators by State:
  • 🏛 Consumer Affairs/Fair Trading:
     For billing or service issues.

  • ⚖ Small claims/legal action:
     If you suffered loss and 13cabs refuses to resolve, you can file a complaint in your state’s civil tribunal.

  • 📢 Advocacy or Media Exposure:
     Some riders have received attention by sharing serious issues on public forums or with consumer rights groups.

Official 13cabs Complaint Resources & Links

13cabs
Complaints FAQs

How do I make a complaint to 13cabs if I had a bad experience?

To complain to 13cabs, you can call 13 2227, fill out their online form, email customer.care@13cabs.com.au, or use in-app or social media feedback. For urgent issues, phone is fastest. Always include trip details like date, time, driver ID, and what went wrong. This improves your chances of a meaningful response.

What should I expect after I submit a 13cabs complaint?

After submitting your complaint, you’ll usually receive an acknowledgment, and it may be reviewed by their Customer Relations team. Follow-ups can vary—some passengers get quick resolutions, others hear nothing. If you haven’t heard back in a few days, it’s worth following up to keep your issue active.

FAQ - What are the most common problems passengers report with 13cabs?

The most reported issues include overcharges, rude or unsafe drivers, no-shows, dirty cars, failed bookings, and lost property. These complaints are common on review platforms, and while 13cabs sometimes resolves them, many riders still face delays or no clear outcome. That’s why documenting the issue clearly is key.

FAQ - What can I do if 13cabs doesn’t resolve my complaint?

If 13cabs ignores your complaint or you get no resolution, you can escalate through consumer help services like Ajust. Ajust helps consumers push for outcomes—money, fixes, or explanations—without the hassle of chasing businesses yourself. It’s faster, clearer, and built for everyday people who just want things fixed.

You’ve done your part, now it’s time to hold
13cabs
accountable.

Take the final step and submit a complaint that gets seen and responded to.

File your complaint now