Online Help & Contact Form:
Visit Ticketmaster’s Help Centre and select “Contact Us”. Sign in, choose “Complaint/Feedback”, and submit your details. You’ll receive automatic confirmation via email.

Email (via Form):
Use Ticketmaster’s online form for best results. If unable, email customer.help@ticketmaster.com.au directly, providing detailed information (order numbers, event details, screenshots).

Phone Support:
Call 1300 446 925 during business hours for direct customer service. Be prepared for hold times - digital channels are typically quicker for simpler complaints.

Social Media Channels:
Reach out via Ticketmaster Australia’s Facebook or Twitter (X) accounts. Their support is active weekdays, 9am–5pm AEDT.

Postal Mail (Formal Complaints):
Send written complaints to: Ticketmaster Australasia Pty Ltd, Level 5, 364 Lonsdale Street, Melbourne VIC 3000.
Expect slower response times.

At the Venue or Outlet:
Venue staff may assist during events. However, for post-purchase complaints, digital or phone channels are recommended as retail outlets are not equipped for these issues.

Initial Response Time:
Typically, you'll hear back within a few business days. Mark urgent event dates (within 24–48 hours) clearly in your complaint for priority handling.

Ticketmaster Customer Service Team:
A representative from Customer Care or Fan Support personally reviews your complaint and aims for consistent communication until resolution.

Investigation & Resolution:
Ticketmaster investigates internally, consulting venues or event organisers if necessary, verifying transaction records, and reviewing evidence provided by you.

Common Resolutions:

• Refund or credit issuance
  
  
• Ticket re-sending
  
  
• Ticket exchanges
  
  
• Technical assistance (e.g., account login issues)
  
  

Communication with Customer:
Responses are via your registered email, clearly outlining resolution or requesting further information. Prompt replies expedite resolutions.

Expected Timeline:

• Simple issues: resolved quickly (within days)
  
  
• Complex issues (refunds, event investigations): may require longer, with regular updates provided
  
  

Case Closure:
Your complaint closes after clear resolution or explanation, with follow-up available if you're unsatisfied.

Refund Difficulties:
Frequent complaints about delays or confusion in refunds for cancelled/rescheduled events. Refund processes often require persistence and clear documentation of eligibility.

Ticket Exchanges or Changes:
Challenges with changing event dates or seat assignments. Many events have rigid "no refunds/exchanges" policies set by organisers, causing frustration.

Customer Service and Responsiveness:
Common issues include slow response times and difficulty reaching human representatives. Improved self-service tools exist but direct support remains problematic for complex issues.

Fees and Pricing Complaints:
Customers frequently complain about perceived excessive or unclear fees (booking, handling, service charges). Regulatory scrutiny is ongoing regarding transparency and fairness.

Technical Glitches & Ticket Issues:
Complaints about website/app errors during sales, incorrect charges, missing e-tickets, or invalid tickets. Ticketmaster typically corrects these upon receiving proof of errors.

Scalping and Resale Problems:
Concerns about immediate sell-outs and inflated prices on resale markets. Ticketmaster’s own resale practices and scalping issues often trigger customer dissatisfaction.