Trying to cancel

Ticketmaster

? Avoid the runaround.

Ticketmaster Australia’s general rule is that all ticket sales are final and non-refundable except under specific circumstances:

• Event Cancelled or Rescheduled: You’re eligible for refunds if an event is cancelled, significantly changed (e.g., major venue or performer changes), or delivered unsafely, as protected under Australian Consumer Law.
  
  
• Australian Consumer Law: If an event doesn't occur as advertised or is unsafe, Ticketmaster must provide refunds per their Purchase Policy and legal obligations.
  
  
• Discretionary Refunds: Usually, voluntary cancellations or exchanges aren't allowed. However, Ticketmaster may assist if you contact them immediately after a booking mistake. Certain events might also offer a limited refund window (24-hour grace period).
  
  
• Ticket Insurance: If you bought optional ticket insurance, you might be eligible for a refund for specific covered reasons, like illness.
  
  

Important Note: For postponed or rescheduled events, your tickets typically remain valid for the new date, and refunds are based on the event organiser's policy. Always review email updates carefully for specific instructions.

Ticketmaster Australia doesn’t have ongoing subscriptions. Each purchase is a single transaction. Cancelling essentially means requesting a refund. Here's the process:

1. Check Eligibility:
   Ensure your tickets qualify (cancelled events, allowable refund windows). Refund-eligible tickets show a "Request Refund" button in your account.
   
   
2. Log In and Find Your Order:
   Go to My Account > My Tickets. Select your order and verify if refunds are automatically processed or require manual initiation.
   
   
3. Use Help or Contact Options:
   If no automatic refund is available, select “Need Help with this order?” to start a chat or email with Ticketmaster support.
   
   
4. Request Refund/Cancellation:
   Provide your order details and confirm your refund request clearly. Expect an email confirmation shortly after.
   
   
5. Follow Up if Necessary:
   If the refund doesn’t arrive as promised, promptly contact support again. In rare cases, consider a bank chargeback as a last resort.
   
   

Alternative – Ticket Resale: If ineligible for a refund, use Ticketmaster’s resale platform to recover costs.

Timing is crucial:

• 24-Hour Courtesy:
  Although unofficial in Australia, cancellations requested within 24 hours of purchase are sometimes honored as a courtesy.
  
  
• Same-Day Booking Errors:
  Report booking errors immediately. Same-day cancellations for errors are more likely to be accepted.
  
  
• Cancelled Events:
  Ticketmaster typically processes refunds within 5–7 business days after an event is officially cancelled. Refunds rarely exceed 30–60 days.
  
  
• Rescheduled Events:
  Refund windows for rescheduled events have strict deadlines specified by event organisers. Ensure you act within these announced deadlines.
  

Ticketmaster generally doesn't charge cancellation fees, but these charges may apply:

• Booking and Delivery Fees:
  Usually non-refundable unless the event is fully cancelled, in which case Ticketmaster sometimes includes fees as a goodwill gesture or due to Australian Consumer Law.
  
  
• Ticket Insurance Premiums:
  Insurance premiums typically are non-refundable outside of insurance policy terms.
  
  
• Resale Fees:
  Selling your ticket via Ticketmaster’s resale platform incurs seller fees, reducing your total recouped amount.
  
  
• Chargebacks:
  Initiating chargebacks without valid reasons may result in your account being restricted or banned, although there's no direct fee.