Follow these quick and easy steps to lodge your Sportsbet complaint:

1. Live Chat or Phone (Recommended First Step)

• Live Chat: Available from 6am–Midnight (AEST) via Sportsbet’s website or app.
  
  
• Phone: Call Sportsbet Customer Service at 1800 990 907 (24/7 free call within Australia). Have your account username or ID, and bet details (bet ID, date, event) ready.
  
  

2. Submit a Written Complaint (Email)

• If initial resolution fails, email your detailed complaint to complaints@sportsbet.com.au.
  
  
• Clearly state your full name, username/account ID, previous interaction reference numbers, and issue details. Expect a reply within approximately 48 hours.
  
  

3. In-App Help

• Access help via the Sportsbet app (My Account > Help & Support) for live chat or requesting a callback, ideal for mobile convenience.
  
  

4. Responsible Gambling Team

• For responsible gambling issues (self-exclusion, deposit limits), call the specialised team at (02) 8000 5711 for dedicated, confidential support.
  

Sportsbet follows a structured complaint resolution process designed to resolve your issues efficiently:

Initial Resolution (Immediate)

• Customer service agents quickly address simpler issues (account verification, bet queries) during your first contact.
  
  
• Immediate resolutions are common for minor issues; always request a complaint reference number if unresolved initially.
  

Escalation to Complaints Team

• Serious or unresolved complaints are escalated internally. A separate Complaints Officer investigates and responds within 48 hours via email, explaining outcomes clearly.
  

Final Internal Review

• If still unsatisfied, you can request further review by a senior manager.
  
  
• Throughout this process, Sportsbet maintains transparent communication, documenting interactions carefully in case external escalation becomes necessary.
  

Sportsbet customers commonly encounter these issues:

Delayed or Non-Payment of Winnings

• Issues include delays in payout, reversed winnings, or confusion over adjusted odds (e.g., void legs in multis). Sportsbet generally resolves these through investigations and eventual payment, but delays cause frustration.
  

Account Restrictions or Closures

• Sportsbet sometimes restricts or closes accounts after sustained wins or bonus usage. Customers often feel unfairly penalised. However, Sportsbet typically stands firm, citing terms and trading decisions.
  

Bet Settlement Disputes

• Common disputes arise from misunderstood settlement rules, voided bets, odds changes, or payout adjustments. Sportsbet resolves by clarifying rules or adjusting errors. Unresolved cases often escalate externally.
  

Withdrawal Verification Issues

• Mandatory ID verification for withdrawals causes delays or confusion. Sportsbet insists verification is security-related but customers often perceive this as unnecessary obstacles.
  

Technical Glitches & App Issues

• App crashes, live betting glitches, cash-out feature failures, or live-streaming issues generate frequent complaints. Sportsbet may offer goodwill compensations in such cases, resolving promptly once reported.