Had an issue with

PointsBet

? Get a real response.

Before you contact PointsBet, collect the details that help support resolve your issue faster. This usually includes your account email or username, the bet slip or transaction reference, dates and times, and any screenshots or emails that show what happened.

You can lodge a complaint using PointsBet’s official support channels:

• Live Chat (often the quickest): Use the PointsBet Support Centre and start Live Chat for real-time help, including weekends and public holidays.
  
• Phone: Call PointsBet customer service on 13 72 38 (13 PBET) and ask the agent to log your issue as a complaint if you want it formally recorded.
• Email: Send a detailed email to support@pointsbet.com and include your key references and evidence as attachments if needed.

When you submit your complaint, start with a one-sentence summary of the issue, then include a short timeline and the outcome you want (for example, a payout, a correction, a refund, or a clear explanation). Ask for a ticket number or confirmation so you can follow up easily.

Once PointsBet receives your complaint, it is logged and tracked so it can be investigated and resolved.

• Acknowledgement and tracking: If you contact PointsBet by email or support request, you will generally receive a ticket that confirms your complaint has been recorded.
• Investigation: The relevant team reviews the details, which may include bet settlement logs, payment processing status, and account verification checks, depending on the issue type.
• Resolution timeframe: PointsBet’s terms state they will endeavour to provide a final response to a dispute or complaint within 21 days.
• Written outcome: You should expect the outcome to be communicated clearly, usually in writing (for example by email), explaining what action was taken or why a decision was reached.

If you are not receiving updates within the timeframe you were given, follow up with your ticket number and request a status update.

Many complaints about online wagering providers fall into a few repeat categories. These are common themes consumers raise with PointsBet and similar bookmakers:

• Withdrawal delays, especially where identity checks or additional verification are required.
• Account suspensions or restrictions, including temporary holds during security or compliance reviews.
• App or website technical issues, such as errors placing bets, pages not loading, or features not working as expected.
• Bet settlement delays or grading errors, including late settlement or outcomes that appear inconsistent with the event result.
• Promotion and bonus disputes, such as missing bonus credits or confusion about eligibility conditions.
• Customer service concerns, where people feel they received a generic response or the issue was not addressed in full.

If you can name the category upfront (for example, “withdrawal pending” or “bet settlement error”), support can route your complaint faster.